Canon Business Process Services

Client Services Representative

• As a Client Services Executive, you will be the first point of contact for clients, ensuring every interaction reflects our commitment to excellence.
• Managing client requests and bookings with precision and efficiency.
• Managing and overseeing all operational aspects of the client's journey, ensuring all regulatory permissions are secured by gathering and verifying country-specific requirements, including landing permits, weather concerns, crew readiness, and the documentation necessary for each flight to operate seamlessly.
• Arranging tailored services beyond the flight itself, such as ground transfers, chauffeurs, and helicopter connections, to deliver a seamless end-to-end travel experience.
• Anticipating challenges, resolving issues, and keeping clients informed at all times.
• Coordinating across multiple teams to deliver seamless, end-to-end service.
• Building trusted relationships with high-profile clients through clear, professional communication.
• Taking ownership of complex situations and ensuring the best possible outcome.

Executive, Client Services

Accounts Receivable

• Responsible for ensuring that all funds are collected, accounts reconciled, and queries resolved.
• Building and maintaining relationships with clients and Sales team, facilitating greater efficiency in payments and query resolutions.
• Continual assessment of sales ledger accounts to minimise client credit risk exposure.
• Investigate, manage and resolve all disputes quickly and efficiently in-order-to collect funds.
• Support On Demand AR team in preparation of the daily AR report.
• Agreeing payment and repayment plans with customers and initiating legal proceedings if necessary.
• Allocating all cash received into the business on-a-daily basis.
• Ensuring compliance with the company credit policy, business processes and Sarbanes-Oxley requirements, also with global AML, Sanctions and Compliance policies.
• Identifying and recommending opportunities for improvement in existing procedures and processes consistent with company policies and procedures.
• Assisting colleagues based in Hamburg office with invoicing recharges for additional services, handling and aircraft maintenance.
• Preparing daily and ad-hoc reporting for management at month end and as requested.

Accounts Receivable Specialist

Accounts Payable

• Receive and review vendor invoices for accuracy and completeness.
• Match invoices with purchase orders and goods receipts, investigating and resolving discrepancies promptly.
• Accurately enter invoice details into the accounts payable system.
• Ensure invoices are properly authorized and coded to the correct general ledger and cost centre.
• Assist with weekly payment runs, ensuring invoices are approved and ready for payment in accordance with company policy.
• Create and maintain supplier records in the financial system.
• Control and process supplier invoices in line with company procedures.
• Assist in the timely resolution of queries from suppliers and internal colleagues.
• Support additional finance tasks as assigned by the management team.
• Communicate regularly with vendors to manage expectations and maintain positive relationships.

Accounts Payable Administrator

Controller

• Reporting to the Head of OCC, the Tactical Controller is exclusively dedicated to the tactical phase of the flight which starts on the day of operations and ends after the flight has completed all post-flight operations.
• You are required to maintain full overview of the whole fleet on a Tactical level by adhering to the below procedures: Updating and maintaining the daily tactical log, Movement Control, Flight Tracking and monitoring, Handling of irregular operations by taking action on and communication delays, diversions, last-minute changes and other irregularities that may potentially affect the schedule, Monitoring of crew briefing acknowledgements and making crew activations / wake-up calls as applicable by VistaJet’s procedures, Monitoring ATFM restrictions, Flight re-routing, Managing Ground arrangements and permits that are pending arrangements for the day of flight, or by nature fall onto the tactical phase of the preparation such as close-out messages, or ETA updates to CBP, ATS FPL management, Weather monitoring.