Canon Business Process Services

Support Engineer

• Serve as the primary contact for internal employees experiencing system issues or requesting application support.
• Manage incident tickets from initial contact through resolution, ensuring timely responses based on service levels agreement.
• Communicate technical concepts clearly to non-technical business users.
• Provide regular status updates to stakeholders during issue resolution.
• Maintain professional, empathetic communication during system outages or user frustration.
• Immediately identify and escalate major incidents (system-wide downtime, major performance issues) following established procedures.
• Learn company applications and business workflows through training and guided and exploratory testing.
• Guide users through standard processes and basic troubleshooting steps.
• Reproduce reported issues in test environments to validate problems and gather details for development teams.
• Use basic SQL queries to locate and interpret user data related to reported issues.
• Document all user interactions, solutions, and escalations for knowledge sharing and audit purposes.

Junior Application Support Analyst

Revenue Operations

• Play a central role in strengthening the Commercial organisation's prioritisation, decision-making, and delivery
• Partner directly with the CRO, working across Sales, Pricing, Planning and Technology
• Improve decision-making and ensure important initiatives move forward
• Build effective relationships across senior stakeholders
• Lead through influence and coordination rather than direct line management
• Implement a transparent intake and prioritisation approach
• Produce high-quality decision support for the CRO and leadership group

Chief of Staff – Chief Revenue Officer

Customer Support

• Take care of all the operational aspects of logistics and ground services of each flight
• Maintain and update Global View platform – Vista’s proprietary Operations systems
• Arrange Ground Handling services, airport slots, and fuel for all flights
• Liaise with external providers concerning ground services arrangements
• Request overflight and landing permits for all flights
• Provide accurate information on the status of flights during planning stage
• Liaise and coordinate directly with operating partners’ Tactical Controllers
• Ensure that all operations are fulfilled efficiently and within safety boundaries

Flight Support Agent

Account Executive

• Manage and grow a database of Prospects within Vista’s CRM system
• Book 1st Meetings for Program prospects with your Sales Vice President, sell charter flights & XO memberships to new clients.
• Collaborate with a regional account management team to help grow your region's book of business
• Preparing tailored email cadences and outreach sequences to drive client/prospect interaction.
• Handling incoming call and email requests from customers.
• Conducting research to better improve the CRM database and build richer profiles to understand client’s needs.
• Ensuring the database is accurate and up-to-date at all times – including logging calls, emails and information after sales meetings.
• Reaching out to previous members and lost sales opportunities to learn more about the accounts and rebuild relationships.
• Understanding customer trip needs and articulating options that best suit their requirements.
• Maintain continued customer contact post-sale to ensure efficient and effective account management.
• Providing weekly & monthly KPI reports – including lead source tracking, calls made, emails sent, meetings set, activities accomplished and closed/won deals.

Sales Consultant, French Speaking

Account Manager

• Manage and grow a database of Prospects withing Vista’s CRM system
• Book 1st Meetings for Program prospects with your Sales Vice President, sell charter flights & XO memberships to new clients.
• Collaborate with a regional account management team to help grow your regions book of business
• Preparing tailored email cadences and outreach sequences to drive client/prospect interaction.
• Handling incoming call and email requests from customers.
• Conducting research to better improve the CRM database and build richer profiles to understand client’s needs.
• Ensuring the database is accurate and up-to-date at all times – including logging calls, emails and information after sales meetings.
• Reaching out to previous members and lost sales opportunities to learn more about the accounts and rebuild relationships.
• Understanding customer trip needs and articulating options that best suit their requirements.
• Maintain continued customer contact post-sale to ensure efficient and effective account management.
• Providing weekly & monthly KPI reports – including lead source tracking, calls made, emails sent, meetings set, activities accomplished and closed/won deals.

Accounts Payable

• Process and ensure invoices are coded and recorded to the correct general ledger accounts with correct VAT treatment applied.
• Able to analyse and interpret complicated financial data.
• Prepare and review expense accruals and assists in the preparation of month-end and year-end journal entries.
• Vendor account maintenance.
• Perform reconciliations of vendor statements to the AP sub-ledger.
• Support intercompany reconciliations and entries.
• Prepare payment proposals; verify and send out remittance advices; perform payment postings and clearings.
• Investigate and resolve problems associated with processing of invoices, purchase orders, vendor account balances, payment proposals.
• Assist in the development, implementation and communication of Analytics and Accounts Payable policies, procedures, and controls.
• Ensure vendor master data integrity and drive accuracy in all Analytics and Accounts Payable reporting and KPI's.
• Assists with month end close, special projects and ad hoc reporting as needed.

Accounts Payable Analyst

Financial Planning and Analysis

• Gain a detailed understanding of the Group’s business focusing on financial reporting, timeframes, processes, and systems.
• Take ownership of monthly, quarterly, and annual reporting tasks including accruals, prepayments, cost allocation, and budget preparation.
• Analyze data and present to management explanations and analysis to support costs and variances from budget.
• Assist Financial Accounting with documentation for external auditors during annual audits or quarterly reviews.
• Analyze contracts and present feasibility analysis where required.
• Identify and document cost cutting opportunities and present related information to management.
• Assist in documenting and updating internal processes and contribute to continuous improvement of such processes.

Finance Business Partner

Controller

• Gain a detailed understanding of the Group’s business with particular emphasis on the assigned areas of responsibility, financial reporting, timeframes, processes, and systems.
• Take ownership of the monthly, quarterly, and annual reporting tasks for the assigned entities or areas of responsibility, including but not limited to completeness of accruals and prepayments, ensuring proper cost allocation and capitalization, review of financial data, and preparation of budgets.
• Analyze the numbers and challenge the data, seeking and offering explanations when necessary.
• Present to management explanations and analysis to support the costs and variances from budget on a regular basis, as well as other ad hoc analysis required from time to time.
• When required support Financial Accounting to provide external auditors with documentation, explanations, and analysis as necessary to assist with the smooth execution of annual audits or quarterly reviews.
• Analyze contracts and present feasibility analysis where required.
• Identify and document cost cutting opportunities, present all related information to management.
• Assist in documenting and updating of internal processes and procedures as necessary and contribute to the overall development and continuous improvement of such processes through feedback and active participation.
• Setting up of quality check points and controls as necessary.
• Understand the overall finance teams within the global group and assist team members in the wider interest of the team and its overall goals.

Strategic Cost Controller

Full-stack Engineer

• Design, develop, and maintain robust backend and frontend services for Client Services and Shared Services including private dining, client profile and preferences, itinerary management, communication sent to clients, companies and people data to support such services.
• Contribute to architectural discussions, advocating for scalable and maintainable solutions.
• Implement AWS-based serverless services including Lambda, Step Functions, SQS, SNS, and DynamoDB.
• Utilize Kubernetes and EKS to support containerized deployments within a cloud-agnostic environment.
• Collaborate with DevOps to improve CI/CD pipelines, observability, and deployment processes.
• Participate in code reviews, testing strategies, and engineering standards enforcement.
• Troubleshoot production issues and contribute to continuous improvement practices.
• Support test automation and ensure seamless integration with delivery pipelines.

Senior Software Engineer

Operations

• Coordinate and support cross-functional projects that enhance the effectiveness and scalability of global sales operations
• Support reviewing regional sales data and develop actions plans to support the upkeep of that data
• Work closely with regional Presidents and EVPs to align and successfully deliver strategic projects
• Support planning, coordination, and communication of project milestones, timelines, and delivery updates
• Contribute to the rollout of new systems, tools, and process enhancements across global sales teams
• Identify opportunities for operational improvement in day-to-day sales processes and workflows
• Contribute to the development and sharing of process guides, playbooks, and internal communications to drive adoption and engagement
• Support sales teams by ensuring they have access to the right tools, systems, processes, and operational guidance
• Support onboarding of sales teams on new tools, systems, and processes
• Provide day-to-day operational and ad-hoc administrative support as required.