Executive, Client Services

Canon Business Process Services

Client Services Executive serving as the first point of contact for clients at Vista. Managing bookings and operational aspects while delivering tailored services for exceptional travel experiences.

Posted 7/1/2026full-timeLisbon • 🇵🇹 PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

As a Client Services Executive, you will be the first point of contact for clients, ensuring every interaction reflects our commitment to excellence.
Managing client requests and bookings with precision and efficiency.
Managing and overseeing all operational aspects of the client's journey, ensuring all regulatory permissions are secured by gathering and verifying country-specific requirements, including landing permits, weather concerns, crew readiness, and the documentation necessary for each flight to operate seamlessly.
Arranging tailored services beyond the flight itself, such as ground transfers, chauffeurs, and helicopter connections, to deliver a seamless end-to-end travel experience.
Anticipating challenges, resolving issues, and keeping clients informed at all times.
Coordinating across multiple teams to deliver seamless, end-to-end service.
Building trusted relationships with high-profile clients through clear, professional communication.
Taking ownership of complex situations and ensuring the best possible outcome.

Requirements

What you’ll need

Experience in a client facing role (hospitality, travel, aviation, luxury services, or related industries).
Ability to efficiently manage multiple digital systems at once, confidently navigating across several platforms and interfaces in real time.
Strong communication skills, with excellent written and spoken English.
The ability to stay calm, accurate, and solutions-focused under pressure.
A collaborative mindset and genuine passion for delivering exceptional service.
Flexibility to work shifts, including evenings and weekends, as part of a global 24/7 team.

Benefits

Comp & perks

Global experience: exposure to a diverse, international client base with dynamic, no-two-days-the-same challenges.
Tech: Access to multiple tech platforms and interfaces.
Career growth: a clear path to progression, with the chance to develop skills in client management, operations, and leadership.
Learning development: tailored training, ongoing coaching, and opportunities to move across departments and brands within our group.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Client ManagementOperational ManagementRegulatory VerificationBooking CoordinationDigital System Navigation

Soft Skills

Problem SolvingCollaborationAttention to DetailCalm Under PressureExceptional Service Orientation