Canna Cabana

General

• Take the initiative: recruit, coach, and train top talent in an emerging new industry to ensure your team educates and informs their customers.
• Live the culture: be the industry leader in delivering a knowledgeable, genuine, and exceptional customer experience.
• Have an eye for detail: make sure the store is inviting, spotless, and well merchandised.
• Share your passion: as the resident expert and enthusiast on our products, you ensure excellent staff training and development.
• Build the brand: create a welcoming environment for customers and make a positive impact engaging with the communities in which we work.
• Make it happen: use your problem-solving and collaborative approach to achieve the (seemingly) impossible.
• Aspire for operational excellence: Develop and implement processes and procedures, oversee inventory, provide feedback on product trends and customer needs, maintain corporate visual merchandising standards, as well as assist with audits and SLGA requirements.

Retail Shift Leader

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Provide direction, guidance, and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store-level KPI’s
• Ensuring employees on shift are actively pursuing sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift

Manager

• Help hire great people, supervise and manage employees and ensure all employees have a valid CannSell license
• Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking
• Coach team members and provide positive and constructive feedback so that they grow professionally
• Train all team members on work procedures and policies so that everyone understands what's required to do a great job
• Maintain written SOPs as changes to policy and/or regulations occur and ensure compliance among team
• Assist in building a weekly staff schedule that complies with labor policies
• Own all customer feedback and provide customer/patient complaint resolution
• Execute Cannabis selling strategies through collaboration with marketing related to incentives, displays, internal and external promotion
• Maintain store compliance with all local, state and federal regulations

Retail Store Manager

• Provide assistance to store management in supervising and facilitating the daily operations of the store.
• Oversee the responsibilities of the Store Manager in their absence.
• Assist in the delivery of key personnel management, such as interviews, promotions, performance reviews and disciplinary actions, only when requested.
• Provide direction, guidance and instruction to all store associates as required.
• Ensure store conditions are consistently upheld to established standards.
• Assist in creating weekly staffing schedules; ensuring staffing levels adequately meet business needs, only when requested.
• Liaise constantly with the various departments of the store to ensure information is conveyed properly and expectations are communicated.
• Greet and assist customers in a way that models exemplary conduct to other staff.
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
• Ensure that all health, safety and security regulations are adhered to and required standards are met
• Oversee and assist in inventory management.
• Other duties as required.

Assistant Store Manager

Sales

• Greet customers and discuss type, quality, and quantity of merchandise or services required.
• Maintain a high level of product and service knowledge.
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels.
• Participate in merchandising and promotional activities for accessories.
• Ensure store conditions are consistently upheld to established standards.
• Adapt communication style to deliver information effectively to a range of individuals.
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner.
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue.
• Take orders from customers and prepare products for purchase.
• Ensure that customers are satisfied with the issue resolution as well as the resolution process itself.
• Assist with display of merchandise.
• Assist with inventory management.
• Ensure accuracy in all transactions, inventory, and procedures.
• Participate in all manner of store maintenance.
• Prepare merchandise for purchase.
• Work in partnership with management and other employees to maximize store sales and in-store presence.
• Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met.
• Abide by all company policies and procedures as directed by the Store/Assistant Managers.

Retail Sales Associate

• Greet customers and discuss type, quality, and quantity of merchandise or services required
• Maintain a high level of product and service knowledge
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels
• Participate in merchandising and promotional activities for accessories.
• Ensure store conditions are consistently upheld to established standards
• Adapt communication style in order to deliver information effectively to a range of individuals
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
• Take orders from customers and prepare products for purchase
• Ensure that customers are satisfied with the issue resolution as well as the resolution process itself
• Assist with display of merchandise
• Assist with inventory management
• Ensure accuracy in all transactions, inventory, and procedures
• Participate in all manner of store maintenance
• Prepare merchandise for purchase
• Work in partnership with management and other employees to maximize store sales and in-store presence
• Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met
• Abide by all company policies and procedures as directed by the Store/Assistant Managers.
• Available to work any shift depending on Store Operation

• provide assistance to store management in supervising and facilitating the daily operations of the store
• oversee the responsibilities of the Store Manager in the absence of SM or ASM
• assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• provide direction, guidance, and instruction to all store associates as required
• ensure store conditions are consistently upheld to established standards
• assist in ensuring staffing levels adequately meet business needs, only when requested
• be the sales and customer service leader/role model in the absence of SM/ASM
• greet and assist customers in a way that models exemplary conduct to other staff
• ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
• achieving sales target and store-level KPI’s
• ensuring employees on shift are actively pursuing sales goals
• oversee and assist in inventory management and be accountable for the inventory processes on shift

• Take the initiative: recruit, coach, and train top talent in an emerging new industry to ensure your team educates and informs their customers
• Live the culture: be the industry leader in delivering a knowledgeable, genuine, and exceptional customer experience
• Have an eye for detail: make sure the store is inviting, spotless, and well merchandised
• Share your passion: as the resident expert and enthusiast on our products, you ensure excellent staff training and development
• Build the brand: create a welcoming environment for customers and make a positive impact engaging with the communities in which we work
• Make it happen: use your problem-solving and collaborative approach to achieve the (seemingly) impossible
• Aspire for operational excellence: Develop and implement processes and procedures, oversee inventory, provide feedback on product trends and customer needs, maintain corporate visual merchandising standards, as well as assist with audits and SLGA requirements