Canna Cabana

Sales

• Greet customers and discuss type, quality, and quantity of merchandise or services required
• Maintain a high level of product and service knowledge
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels
• Participate in merchandising and promotional activities for accessories.
• Ensure store conditions are consistently upheld to established standards
• Adapt communication style in order to deliver information effectively to a range of individuals
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
• Take orders from customers and prepare products for purchase
• Ensure that customers are satisfied with the issue resolution as well as the resolution process itself
• Assist with display of merchandise
• Assist with inventory management
• Ensure accuracy in all transactions, inventory, and procedures
• Participate in all manner of store maintenance
• Prepare merchandise for purchase
• Work in partnership with management and other employees to maximize store sales and in-store presence
• Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met
• Abide by all company policies and procedures as directed by the Store/Assistant Managers.

Retail Sales Associate

Manager

• Help hire great people, supervise and manage employees and ensure all employees have a valid Selling It Right license.
• Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking.
• Coach team members and provide positive and constructive feedback so that they grow professionally.
• Train all team members on work procedures and policies so that everyone understands what's required to do a great job.
• Maintain written SOPs as changes to policy and/or regulations occur and ensure compliance among team.
• Assist in building a weekly staff schedule that complies with labor policies.
• Be accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts.
• Own all customer feedback and provide customer/patient complaint resolution in coordination with the head office procedures.
• Utilize customer and team member feedback to readily implement changes to improve the customer experience.
• Execute Cannabis selling strategies through collaboration with marketing (operator licensee) related to incentives, displays, internal and external promotion.
• Track all employee and store sales daily to ensure optimal performance.
• Provide daily correspondence via email and manager’s log, with the team members as needed.

Retail Store Manager

• Provide assistance to store management in supervising and facilitating the daily operations of the store.
• Oversee the responsibilities of the Store Manager in their absence.
• Assist in the delivery of key personnel management, such as interviews, promotions, performance reviews and disciplinary actions, only when requested.
• Provide direction, guidance and instruction to all store associates as required.
• Ensure store conditions are consistently upheld to established standards.
• Assist in creating weekly staffing schedules; ensuring staffing levels adequately meet business needs, only when requested.
• Liaise constantly with the various departments of the store to ensure information is conveyed properly and expectations are communicated.
• Greet and assist customers in a way that models exemplary conduct to other staff.
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
• Ensure that all health, safety and security regulations are adhered to and required standards are met.
• Oversee and assist in inventory management.
• Other duties as required.

Assistant Store Manager

• Greet customers and discuss type, quality, and quantity of merchandise or services required
• Maintain a high level of product and service knowledge
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels
• Participate in merchandising and promotional activities for accessories
• Ensure store conditions are consistently upheld to established standards
• Adapt communication style in order to deliver information effectively to a range of individuals
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
• Take orders from customers and prepare products for purchase
• Ensure that customers are satisfied with the issue resolution as well as the resolution process itself
• Assist with display of merchandise
• Assist with inventory management
• Ensure accuracy in all transactions, inventory, and procedures
• Participate in all manner of store maintenance
• Prepare merchandise for purchase
• Work in partnership with management and other employees to maximize store sales and in-store presence
• Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager
• Ensure that all health, safety, and security regulations are adhered to and required standards are met
• Available to work any shift depending on Store Operation
• General housekeeping of store spaces (vacuum / sweep sales floor area, wipe down counters & glass display cabinets, etc.)
• ID customers as required by Cannabis Retail Store Handbook
• Abide by all company policies and procedures as directed by the Store/Assistant Managers

• Help hire great people, supervise and manage employees and ensure all employees have a valid CannSell license
• Coach team members and provide positive and constructive feedback so that they grow professionally
• Achieve high scores on the following measures related to Sales Associate Support - high retention of top talent and high team engagement scores
• Execute Cannabis selling strategies through collaboration with marketing (operator licensee) related to incentives, displays, internal and external promotion
• Maintain store compliance with all local, state and federal regulations

• Greet customers and discuss type, quality, and quantity of merchandise or services required
• Maintain a high level of product and service knowledge
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels
• Participate in merchandising and promotional activities for accessories.
• Ensure store conditions are consistently upheld to established standards
• Adapt communication style in order to deliver information effectively to a range of individuals
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
• Take orders from customers and prepare products for purchase
• Ensure that customers are satisfied with the issue resolution as well as the resolution process itself
• Assist with display of merchandise
• Assist with inventory management
• Ensure accuracy in all transactions, inventory, and procedures
• Participate in all manner of store maintenance
• Prepare merchandise for purchase
• Work in partnership with management and other employees to maximize store sales and in-store presence
• Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met
• Available to work any shift depending on Store Operation

• Greet customers and discuss type, quality, and quantity of merchandise or services required.
• Maintain a high level of product and service knowledge.
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels.
• Participate in merchandising and promotional activities for accessories.
• Ensure store conditions are consistently upheld to established standards.
• Adapt communication style in order to deliver information effectively to a range of individuals.
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner.
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities.
• Take orders from customers and prepare products for purchase.
• Ensure that customers are satisfied with the issue resolution as well as the resolution process itself.
• Assist with display of merchandise.
• Assist with inventory management.
• Ensure accuracy in all transactions, inventory, and procedures.
• Participate in all manner of store maintenance.
• Prepare merchandise for purchase.
• Work in partnership with management and other employees to maximize store sales and in-store presence.
• Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met.
• Abide by all company policies and procedures as directed by the Store/Assistant Managers.

Retail Sales Associate

Retail Store Manager

Assistant Store Manager

Retail Sales Associate

Retail Store Manager

Retail Sales Associate

Retail Sales Associate

Retail Assistant Store Manager