Retail Shift Leader

Canna Cabana

Part-Time Shift Leader responsible for recruiting and training in cannabis retail. Ensuring a knowledgeable customer experience and operational excellence in store management.

Posted 7/14/2026part-timeOpaskwayak • 🇨🇦 CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in retail management, staff training, and customer service excellence while ensuring compliance with industry standards and operational procedures. Possesses strong problem-solving abilities and organizational skills to create a welcoming environment and enhance customer experiences.

Highest-signal resume keywords

Smart Choices Cannabis CertificationRetail Supervisory ExperienceFirst Aid CertificationVisual Planning and MerchandisingMS Office Suite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Retail ManagementStaff TrainingVisual MerchandisingInventory ManagementProblem-Solving

Soft Skills

LeadershipCommunicationCoachingCustomer ServiceOrganization

Tools & Technologies

POS Expertise

Certifications & Qualifications

Smart Choices Cannabis CertificationFirst Aid Certification

Industry Keywords

RetailCustomer ExperienceOperational ExcellenceCriminal Background CheckCommunity Engagement

About the role

Key responsibilities & impact

Take the initiative: recruit, coach, and train top talent in an emerging new industry to ensure your team educates and informs their customers.
Live the culture: be the industry leader in delivering a knowledgeable, genuine, and exceptional customer experience.
Have an eye for detail: make sure the store is inviting, spotless, and well merchandised.
Share your passion: as the resident expert and enthusiast on our products, you ensure excellent staff training and development.
Build the brand: create a welcoming environment for customers and make a positive impact engaging with the communities in which we work.
Make it happen: use your problem-solving and collaborative approach to achieve the (seemingly) impossible.
Aspire for operational excellence: Develop and implement processes and procedures, oversee inventory, provide feedback on product trends and customer needs, maintain corporate visual merchandising standards, as well as assist with audits and SLGA requirements.

Requirements

What you’ll need

Must already have, or be able to quickly obtain, Smart Choices Cannabis certification.
Must provide a copy of clean Criminal Background Check prior to start date.
Demonstrated leadership skills and at least 1- 2 years’ retail supervisory experience.
A valid First Aid certification is considered an asset.
Experience working with similar brands/products (not necessary, but an asset).
Ability to work nights, holidays and weekends and different locations.
Ability to develop and train staff through positive coaching and feedback.
Strong organization and problem-solving skills.
Excellent written and oral communication skills.
Flexible schedule (weekdays, weekends and evenings).
A passion for customer service excellence.
MS Office suite.
POS expertise.
Post-secondary education in a related field.
Demonstrated abilities in visual planning and merchandising.

Benefits

Comp & perks

Referral Disclosure: To ensure accurate tracking of employee referrals, applicants must disclose any referral relationship during the application process.
Significant opportunity for growth, experience and learning.
Unlimited bonus earning potential.