Retail Shift Leader

Canna Cabana

Part-Time Shift Leader at Canna Cabana supervising store operations and ensuring customer satisfaction. Managing staff, handling customer issues, and achieving sales targets in Hamilton, Ontario.

Posted 7/9/2026part-timeHamilton • 🇨🇦 CanadaSenior💰 CA$19 - CA$21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail operations, ensuring adherence to health and safety regulations while achieving sales targets. Proficient in staff training, customer service excellence, and effective inventory management.

Highest-signal resume keywords

CannSell CertificationSales Target AchievementCustomer Service OrientationStaff Training and MotivationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementBasic Office AdministrationSales Goal PursuitHealth and Safety Legislation UnderstandingTroubleshooting Skills

Soft Skills

Time ManagementDiplomacyPositive Work AttitudeLeadership by Example

Certifications & Qualifications

First Aid CertificationPolice Background Check

Industry Keywords

Retail Industry ExperienceCannabis Industry ExperienceCustomer Complaint HandlingStore Operations SupervisionKPI Management

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Provide assistance to store management in supervising and facilitating the daily operations of the store
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Provide direction, guidance, and instruction to all store associates as required
Ensure store conditions are consistently upheld to established standards
Assist in ensuring staffing levels adequately meet business needs, only when requested
Be the sales and customer service leader/role model in the absence of SM/ASM
Greet and assist customers in a way that models exemplary conduct to other staff
Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
Achieving sales target and store-level KPI’s
Ensuring employees on shift are actively pursuing sales goals
Oversee and assist in inventory management and be accountable for the inventory processes on shift

Requirements

What you’ll need

Must have valid CannSell to work in a retail cannabis store.
Must have or be able to successfully complete a Police Background Check.
Demonstrated sales and service orientation required
Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
A valid First Aid certification is considered an asset
Excellent time management and prioritizing skills required
Demonstrated ability to train and motivate staff required
Skills to monitor and lead by example as required
Basic office administration skills required
High level of proficiency with Microsoft Office productivity suite
Strong customer service and troubleshooting skills
A well-defined sense of diplomacy
Thorough understanding of applicable health and safety legislation
A professional, responsive, and positive work attitude is essential
Ability to work any shift based on business needs, Monday to Sunday
Ability to work nights, holidays and weekends and different location

Benefits

Comp & perks

Opportunity to work for a growing company
Significant opportunity for growth, experience and learning
Unlimited bonus earning potential