Director, Operations
Pearl Health
VP Operations
Canals
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
Switching
About the role
- Lead and scale operations across customer success, implementation, support, and internal process optimization.
- Design and implement operational systems, KPIs, and reporting that improve visibility, accountability, and performance.
- Partner with product and engineering to align operational capabilities with product development and customer outcomes.
- Work cross-functionally with sales, marketing, and finance to ensure seamless customer onboarding and retention.
- Build and lead a high-performing team, fostering a culture of ownership, clarity, and continuous improvement.
- Drive operational strategy—from resource planning and vendor management to margin optimization and efficiency gains.
- Represent Operations at the executive level, translating strategic objectives into actionable, measurable plans.
Requirements
- 10+ years of experience in operations, business strategy, or general management, ideally in B2B SaaS or supply-chain tech.
- Proven success scaling a high-growth organization or leading cross-functional operations in a startup environment.
- Exceptional analytical and systems-thinking skills; data-driven and process-oriented.
- Strong leadership presence, capable of influencing across teams and driving clarity through complexity.
- Hands-on and adaptable—comfortable switching between strategic planning and tactical execution.
- Prior experience in logistics, payments, or AI-powered platforms is a plus.
Benefits
- Bootstrapped & profitable: stable foundation, long-term orientation, and zero investor pressure.
- Massive market: help modernize one of the largest and most fragmented industries on the planet.
- High-impact role: shape company-wide operations and directly influence growth, margin, and customer success.
- Collaborative, remote-first culture: work anywhere in the U.S. alongside exceptional teammates.
- Meaningful work: build the systems that power global supply chains with AI.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementbusiness strategydata analysisKPI developmentprocess optimizationresource planningvendor managementmargin optimizationcustomer onboardingcustomer retention
Soft skills
leadershipanalytical skillssystems thinkinginfluencingadaptabilitystrategic planningtactical executioncross-functional collaborationcontinuous improvementownership
