Canals

Operations

• Own the marketing data strategy and tech stack to enable targeted, personalized campaigns and performance reporting, balancing data requirements and efficiency.
• Gather, clean, enrich, and integrate data from multiple sources (databases, spreadsheets, analytics tools, ad platforms, etc.) into Hubspot, ensuring accuracy and consistency.
• Set up and manage the flow of data between Hubspot and other tools, e.g., sales automation, ABM platforms, for timely action.
• Research, vet, and manage data sources and tools to support programmatic campaign ideas and improve efficiency.
• Identify relevant trends and performance drivers, support the measurement of campaigns and experiments, and provide recommendations to improve results.
• Provide analysis to inform strategic projects, such as TAM identification and segmentation, sales territory creation, and pipeline modeling.
• Maintain CRM data hygiene, workflow automations, and reporting dashboards for marketing and sales.

Marketing Data Ops Specialist

Implementation Specialist

• Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21, Infor), using standardized templates and API credentials
• Become an ERP subject-matter expert, understanding how each system handles data, access, authentication, and configuration.
• Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific technical questions.
• Lead post-sale integration work: collect access details, configure endpoints, test connectivity, and validate end-to-end data flow.
• Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed.
• Participate in customer onboarding and go-live calls as the technical owner of the integration process.
• Document integration steps, ERP nuances, and repeatable best practices for internal and customer use.
• Collaborate closely with Customer Success, Support, Product, and Engineering to ensure each integration goes live smoothly.
• Occasionally cover on support (Zendesk) as needed.

Implementation Engineer – ERP Integrations

Solutions Engineer

• Partner with CSMs during onboarding to configure and validate integrations, ensuring customers go live smoothly.
• Act as a technical subject matter expert during customer calls, explaining complex concepts clearly to non-technical stakeholders.
• Investigate and resolve integration and data issues using APIs, SQL, and platform logs.
• Collaborate closely with Engineering to debug, escalate, and document technical issues.
• Contribute to the creation of internal tools, setup templates, and technical documentation to streamline future implementations.
• Provide light support coverage via email or chat for technical troubleshooting.
• Serve as a bridge between Product, CS, and Engineering — helping translate customer needs into actionable improvements.

Solutions Engineer – Integrations

Customer Success Manager

• Own a portfolio of strategic and enterprise customer relationships, driving adoption, retention, and renewals.
• Serve as a trusted partner to senior executives and operations leaders, aligning our platform with their business objectives.
• Lead onboarding and enablement programs that ensure successful rollouts across large, distributed teams.
• Partner cross-functionally with Product, Engineering, and Solutions to prioritize features and resolve complex technical issues.
• Facilitate quarterly business reviews to highlight ROI, reinforce value, and uncover opportunities for expansion.
• Build and refine strategic account playbooks, processes, and success frameworks as we continue to scale.
• Champion a customer-first mindset across Canals, ensuring enterprise feedback shapes product direction.

Strategic Customer Success Manager

Support Engineer

• Build and lead the technical support function for a new product line — from first customers to scale.
• Manage and mentor a small team of Technical Support Agents, ensuring quality, consistency, and responsiveness.
• Partner with Engineering and Product to triage, reproduce, and resolve complex technical issues across SaaS and mobile products.
• Establish and refine SLAs, escalation paths, and operational workflows that scale with growth.
• Monitor and report on key support KPIs, maintaining our 1-minute first response time.
• Document internal processes, build knowledge bases, and streamline communication between teams.
• Serve as the escalation point for technically advanced or high-priority issues.

Technical Support Lead – New Product

Full-stack Engineer

• Backend engineering work focused on scalability, performance, and reliability
• Own large, complex projects from planning to deployment
• Collaborate directly with product and customer teams to align engineering with business needs
• Balance hands-on coding with guiding the team’s technical direction
• Help shape the future of Canals as we continue scaling with our customers

Senior Software Engineer

• Respond to customer inquiries via live chat and email, maintaining our 1-minute average first response time.
• Troubleshoot product and integration issues, escalating when needed to Support Engineers or Product.
• Use Postman to test API endpoints and SQL to run basic queries for debugging or validation.
• Investigate customer behavior and issues using FullStory session data.
• Collaborate closely with CSMs and the Solutions team to ensure smooth onboarding and post-launch support.
• Document resolutions and update internal Zendesk macros and knowledge base articles.
• Identify recurring issues and propose process or product improvements.

Technical Support Agent

• Own a portfolio of customer relationships, driving retention, adoption, and satisfaction.
• Guide new customers through onboarding, ensuring smooth setup and measurable time-to-value.
• Serve as the customer’s advocate internally, collaborating with Product, Engineering, and Sales to drive improvements and solve issues quickly.
• Monitor usage data to identify risks and opportunities for expansion.
• Lead regular business reviews to highlight ROI and align on future goals.
• Develop playbooks and scalable processes as our customer base grows.

• Backend engineering work focused on scalability, performance, and reliability.
• Own large, complex projects from planning to deployment.
• Collaborate directly with product and customer teams to align engineering with business needs.
• Balance hands-on coding with guiding the team’s technical direction.
• Help shape the future of Canals as we continue scaling with our customers.

• Work closely with senior engineers to design, build, and maintain backend systems that power our platform.
• Contribute to feature development, bug fixes, and performance improvements.
• Participate in code reviews, testing, and documentation to ensure quality and maintainability.
• Collaborate with product and design teams to bring ideas from concept to production.
• Learn new tools and technologies, and grow into greater ownership over time.

Junior Software Engineer

Product Marketing

• Define positioning and messaging that clearly communicates the value of Canals’ products and differentiates us in the market.
• Partner with Product and Engineering to translate technical capabilities into user-focused benefits.
• Develop launch strategies for new features, products, and verticals — from planning to execution.
• Create customer-facing content (case studies, one-pagers, videos, decks, website copy) that drives engagement and conversions.
• Equip Sales and Success teams with enablement materials, competitive intel, and talk tracks.
• Analyze market trends and customer feedback to inform roadmap priorities and refine messaging.
• Collaborate with Demand Gen and Field Marketing to align campaigns with product launches and audience segments.
• Own key metrics around product adoption, NPS, and marketing-sourced revenue.

Product Marketing Manager

Product Manager

• Work directly with the CEO to define, refine, and own product direction
• Develop intuitive product flows that reduce cognitive load and eliminate user error
• Collaborate closely with design and engineering to ensure UX is seamless and intentional
• Prioritize simplicity and clarity in every decision — from language to layout
• Deeply understand user behavior and spot points of friction before they cause problems
• Turn high-level goals into clearly defined, well-scoped product specs and flows
• Fight for great UX and customer empathy at every stage of development
• Own the product roadmap and ensure consistent progress on core product quality

Senior Product Manager

Frontend Engineer

• Build and maintain core frontend features using React, TypeScript, and modern web tooling.
• Own large, complex UI projects end-to-end — from architecture and implementation to polish and performance.
• Collaborate with product designers and backend engineers to translate business logic into intuitive interfaces.
• Shape and evolve our design system and component libraries for consistency and speed.
• Optimize performance, accessibility, and reliability across browsers and devices.
• Review code, mentor teammates, and help raise the overall technical bar of the frontend team.

Senior Frontend Engineer

• Lead and scale operations across customer success, implementation, support, and internal process optimization.
• Design and implement operational systems, KPIs, and reporting that improve visibility, accountability, and performance.
• Partner with product and engineering to align operational capabilities with product development and customer outcomes.
• Work cross-functionally with sales, marketing, and finance to ensure seamless customer onboarding and retention.
• Build and lead a high-performing team, fostering a culture of ownership, clarity, and continuous improvement.
• Drive operational strategy—from resource planning and vendor management to margin optimization and efficiency gains.
• Represent Operations at the executive level, translating strategic objectives into actionable, measurable plans.

VP Operations

Manager

• Own the strategy and execution for Canals’ payments business, from vision to revenue.
• Build and lead a cross-functional team across product, operations, and GTM as the business scales.
• Partner with product and engineering to develop B2B payments and embedded finance products that solve real distributor pain points.
• Define KPIs, pricing, and revenue models for payments products and services.
• Develop strategic partnerships with banks, processors, and fintech providers.
• Ensure compliance and security standards are met as we expand financial capabilities.
• Represent the payments business internally and externally — driving thought leadership and customer engagement.

General Manager – Payments

Product Designer

• Own the end-to-end design process for core features—from discovery and user flows to polished UI.
• Partner with engineers and PMs to define problems, explore solutions, and ship improvements quickly.
• Translate complex data and workflows into simple, clear, and accessible interfaces.
• Contribute to and evolve our design system, ensuring consistency and scalability.
• Conduct user research, interviews, and usability testing to inform design decisions.
• Balance hands-on design work with high-level product thinking and iteration.
• Advocate for design excellence, empathy, and usability across the company.

Senior Product Designer

DevOps Engineer

• Design, implement, and maintain cloud infrastructure (AWS) to support Canals’ platform at scale.
• Improve CI/CD pipelines for faster, safer, and more consistent deployments.
• Automate infrastructure provisioning and system configuration using Terraform, Ansible, or similar tools.
• Develop and manage observability systems for logging, monitoring, and alerting.
• Strengthen our security posture and ensure reliability across environments.
• Collaborate with backend engineers to optimize application performance and scalability.
• Own uptime, deployment quality, and operational excellence as we scale.

Account Executive

• Shepherd deals through a multi-month sales cycle
• Own accounts from initial meeting through close
• Conduct research for meetings
• Listen to prospects’ challenges and opportunities
• Prepare and present proposals
• Create materials for deals
• Defend terms and value
• Close deals