Implementation Engineer – ERP Integrations

Canals

Implementation Engineer integrating ERP systems like Eclipse and Infor with Canals software. Supporting customers in onboarding and providing technical expertise during integrations.

Posted 7/17/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ERP systems and integration processes, with a strong focus on API management, troubleshooting, and customer engagement. Proven ability to document best practices and collaborate effectively across teams to ensure successful implementation and support.

Highest-signal resume keywords

ERP Subject-Matter ExpertAPI ManagementIntegration TroubleshootingProject ManagementCustomer Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

APIREST EndpointsAuthentication MethodsJSON PayloadsEclipseP21InforAcumaticaSAPTechnical Implementation

Soft Skills

Strong Communication SkillsExcellent OrganizationProject Management Abilities

Tools & Technologies

Zendesk

Industry Keywords

SaaSCustomer EngineeringTechnical Account ManagementIntegration PartnersData Flow

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21, Infor, SAP, Acumatica), using standardized templates and API credentials
Become an ERP subject-matter expert, understanding how each system handles data, access, authentication, and configuration.
Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific technical questions.
Lead post-sale integration work: collect access details, configure endpoints, run tests on APIs to establish new data integrations, and validate end-to-end data flow.
Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed.
Participate in customer onboarding and go-live calls as the technical owner of the integration process.
Document integration steps, ERP nuances, and repeatable best practices for internal and customer use.
Collaborate closely with Customer Success, Support, Product, and Engineering to ensure each integration goes live smoothly.
Occasionally cover on support (Zendesk) as needed.

Requirements

What you’ll need

Typically, 2–4 years in a technical implementation, technical account management, integrations, or customer engineering role at a SaaS company
Excitement to work directly with customers, managing implementations and troubleshooting integration issues
Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads
Experience with ERPs or a strong desire to learn systems like Eclipse, P21, and Infor in depth
Strong communication skills — able to explain technical concepts clearly to both technical and non-technical users
Excellent organization and project management abilities
Comfort working in a fast-moving, fully remote environment with high ownership
English proficiency required; Spanish or Portuguese a plus

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities