Caloi

Analyst

• Atuar como interface entre o SAC (terceirizado) e áreas internas, garantindo alinhamento e qualidade na comunicação
• Gerenciar escalonamentos, casos críticos e demandas estratégicas de consumidores
• Acompanhar processos operacionais, como trocas, reembolsos, ordens de serviço, notas fiscais e contratos
• Intermediar temas com áreas como Jurídico, Financeiro e parceiros externos
• Conduzir alinhamentos, treinamentos e calibrações com a equipe de atendimento
• Desenvolver e melhorar fluxos, processos e scripts de atendimento
• Monitorar indicadores de performance (SLA, NPS, CSAT) e propor melhorias
• Gerar relatórios e insights para evolução da experiência do consumidor

Analista de Atendimento ao Consumidor – SAC, CX

Outside Sales

• Maintain and strengthen relationships with specialty bicycle shops in the Belo Horizonte region.
• Identify and pursue new business opportunities.
• Monitor commercial indicators and sales targets.
• Track store and product performance and implement strategies to maximize sales.
• Provide technical and commercial support to partner stores.
• Participate in industry events and trade shows to promote products.
• Analyze market data, identify trends, and adjust sales strategies as needed.

External Sales Representative, Mid-level

• Manage a portfolio of accounts focused on bicycle shops, conducting in-person visits and remote contacts according to the established field plan.
• Execute and adjust your visit plan to improve the efficiency of commercial service to the account portfolio.
• Support shop owners in analyzing their sales funnel, identifying opportunities to attract new cyclists and increase in-store sales conversion.
• Monitor clients' product mix and turnover, suggesting actions to balance inventory and prevent stockouts or overstocks.
• Act as a business consultant to the client, proposing improvements in product display, portfolio management, sales staff training, and point-of-sale execution.
• Record visit information, sales results and opportunities in the system, ensuring data is up to date and accurate.

Junior Field Sales Representative

Data Scientist

• Preparation of product development briefings in collaboration with the R&D team;
• Presentation of new product launches to the commercial team;
• Lead stock management for relaunches, including phase-in/phase-out processes;
• Trend analysis with application to product development;
• Competitive analysis: product, specifications, pricing, and innovations;
• Monitoring of Caloi product retail pricing;
• Sales analysis and preparation of monthly reports/analyses on category performance;
• Tracking client contribution for key accounts;
• Monitoring and proposing action plans to improve product margins;
• Analysis of sell-in/sell-out by products and clients.

Senior Product Analyst

People Operations

• Implement and monitor leadership development, culture, and engagement programs
• Lead and maintain the performance management cycle (goals, evaluations, Individual Development Plans)
• Identify training needs and coordinate learning and development activities
• Support talent management and succession planning processes
• Track People & Organizational Development (DHO) indicators (climate, engagement, training, performance)
• Act as a partner to leaders in people management
• Supervise analysts and support strategic HR projects
• Coordinate Internal Communications and Employer Value Proposition (EVP) initiatives

Human Resources Coordinator – HR Business Partner and People & Organizational Development (DHO)

Consultant

• Manage a portfolio of customers (bike shops) remotely (phone, WhatsApp, e-mail)
• Execute a structured sales routine with a defined cadence of contacts and follow-ups
• Support retailers in inventory management and product turnover
• Handle order conversion and monitor the sales funnel (pipeline)
• Ensure execution of commercial campaigns, product launches, and trade activities
• Monitor client performance indicators (sell-out, inventory, portfolio coverage).

Telesales Consultant

• Process warranty requests from all sales channels;
• Track customer inquiries: questions, service status, requests and complaints;
• Monitor the status of spare parts purchase orders, performing constant follow-up with national and international suppliers;
• Prepare and analyze internal control reports related to raw materials inventory;
• Monthly parts planning: manufactured, domestic and imported;
• Manage the backlog of pending warranty requests using a shared Excel spreadsheet with the department;
• Oversee reverse logistics, generating shipping/postage codes and notifying the person responsible for transportation;
• Provide technical clarification to consumers through the Customer Service center;
• Prepare technical assessments for warranty denial cases;
• Develop and deliver technical training.