CallRail

Salesforce Administrator

• Administer & Maintain: Provide day-to-day Salesforce administration, including user setup, profiles, permission sets, and license management for 130+ users.
• Configure & Optimize: Design, configure, and deploy Salesforce solutions using Flows, record types, dynamic layouts, approval processes, dashboards, and reports.
• Drive Data Governance: Implement standardized governance policies that improve data quality and system consistency.
• Manage Integrations: Own and optimize third-party integrations with tools such as LeanData, Outreach, Gong, Qualified, and others.
• Support Agile Execution: Participate in monthly agile sprints, backlog grooming, and iterative delivery through Asana-based project management.
• Ensure Scalability: Apply a declarative-first approach to automation and system design, ensuring cross-functional maintainability and alignment with Salesforce’s product evolution.
• Test & Deploy: Use sandbox environments for testing and validating changes before production deployment; partner with the Salesforce Architect to explore DevOps tools and best practices.
• Release Readiness: Oversee the third-party system release management cycle, ensuring features and functionality are fully tested and aligned with roadmap timelines.
• Document & Share Knowledge: Maintain clear and accessible documentation in Confluence and Google Workspace to support knowledge sharing and continuity.
• Prepare for the Future: Contribute to our roadmap for AI-powered features across our techstack in 2026 and beyond.

Full-stack Engineer

• Deliver incredible products by defining and scoping your own work
• Collaborate with Engineers, Product Managers, and business stakeholders
• Help embody and drive an AI-forward culture within the team
• Communicate well and explain work clearly to team members
• Be a good teammate by supporting and challenging your peers
• Learn and improve skills regardless of your experience level

Senior Software Engineer

Systems Engineer

• Build and maintain Figma components using established design system standards
• Ensure components include complete variants, states, and properties
• Apply tokens consistently across components
• Translate design system decisions into clear, usable documentation
• Create lightweight references for component anatomy, states, and behaviors
• Support token-to-component mapping for improved clarity and reuse
• Review product designs for alignment with design system standards
• Identify inconsistencies and recommend system-aligned solutions
• Partner with designers to support implementation and iteration
• Audit product UI to identify opportunities for standardization
• Support migration from legacy patterns to design system components
• Help consolidate redundant or inconsistent patterns
• Prepare inputs (screenshots, annotations, context) for AI-generated prototypes
• Assist in refining outputs to align with design system standards
• Support development of repeatable workflows for scalable prototyping

Design Systems Designer

IT Support

• Work closely with the IT Support Manager to implement an organizational-wide technology strategy.
• Maintain, update, and triage the organization’s ticketing system to ensure strict SLA compliance.
• Update and maintain detailed and complete IT Support documentation (including internal self-service articles and IT SOPs).
• Participate in the implementation and ongoing support for organization-wide IT projects, especially those involving end-user onboarding/offboarding automation, hardware lifecycle refreshes, and software enhancements.
• Ensure an accurate inventory of user hardware (macOS & Windows) and SaaS software license allocations.
• Administer user accounts, group memberships, and single sign-on (SSO) integrations within Google Workspace and Okta.
• Assist with basic troubleshooting of local office network infrastructure (specifically Cisco access points, switches, and VPN connectivity) to ensure seamless office connectivity.
• Assist users in navigating, troubleshooting, and adopting company-approved AI productivity tools and assistants.
• Capability to follow instructions, take ownership of job responsibilities, balance and prioritize multiple user issues, and remain calm under pressure.

IT Helpdesk Specialist

Account Manager

• Lead and Develop the Team
• Your team is tenured and capable. Your job is to raise the ceiling. Unlock what they're already capable of and build the systems that help them do it consistently.
• Run structured coaching cadences: weekly 1:1s, call coaching, pipeline reviews, and skill-specific development plans
• Build and share playbooks, talk tracks, and account strategies tailored to the agency model
• Actively partner with reps on high-stakes accounts and complex negotiations
• Invest in career development for top performers; identify the next leaders on your bench
• When headcount opens up, recruit and onboard talent who can contribute quickly
• Drive Revenue Performance
• Own and exceed MRR retention, cross-sell, Voice Assist expansion, and new partner productivity targets
• Ensure every rep has a clear, documented growth strategy for their book
• Identify at-risk accounts early—before they're in crisis—and lead intervention plays
• Run tight pipeline hygiene and deliver accurate monthly forecasts
• Deploy AI as a Team Force Multiplier
• One of the biggest levers you'll have in this role is helping your team reclaim selling time by offloading administrative work to AI tools.
• Integrate AI into team workflows: call prep, account research, follow-up drafts, pipeline hygiene
• Use AI to surface expansion signals across the book and prioritize outreach
• Model AI-enabled selling behavior for the team; not just strategy, but execution
• Continuously evaluate new tooling/methods that extend the team's capacity
• Shape Go-to-Market Strategy for Your Segment
• Identify whitespace and inform pricing/packaging decisions for the agency segment
• Surface patterns across the book. Competitive pressure, product friction, partner churn signals—and bring data-backed recommendations to leadership
• Collaborate with Marketing on retention campaigns, case studies, and account-based plays
• Partner with Product to translate customer insight into roadmap influence
• Work with Sales Operations to improve process, tooling, and reporting infrastructure
• Own Your Forecast
• Present pipeline and forecast weekly to the Director of Growth Account Management
• Leverage Salesforce, Outreach, Looker, and Gong to monitor activity, track pipeline health, and diagnose performance trends
• Escalate systemic issues with specificity and a point of view

Sales Manager – Partner Account Management

Content Marketing Manager

• Efficiently guide and/or create content in accordance with CallRail content strategy - partnering with internal and external contributors to ensure timely publishing of high-quality, helpful, rich content.
• Leverage AI tools to improve content research, ideation, drafting, and optimization, while maintaining editorial quality and strategic oversight.
• Pay close attention to pre-determined success metrics for content strategy.
• Continuously learn about the CallRail platform, products, and AI capabilities to build a foundational understanding of how they work together and what problems they solve. Seek out internal subject matter experts to strengthen this perspective.
• Collaborate with content team members to create and execute CallRail’s content strategy for ensuring engaging content is created for all buyer and customer personas in defined markets at every stage of the buyer’s journey.
• Partner with stakeholders across marketing and other departments to identify content opportunities, determine ideal formats, and align content initiatives with larger business goals.
• Identify and manage third-party resources as required, including agencies, writers, etc.
• Stay current on industry trends, SEO developments, AI advancements, and content marketing best practices to help CallRail remain competitive and innovative.
• Champion experimentation with new content formats, AI-driven discovery channels, and evolving search behaviors to expand reach and improve performance.

Product Manager

• Support the development and execution of the quarterly product roadmap, acting as the bridge between high-level vision and day-to-day execution to ensure Engineering partners have the clarity and prioritization needed to deliver against key business objectives.
• Partner with stakeholders to translate business objectives into clear requirements, user stories, and acceptance criteria; manage the backlog and sprint planning to ensure timely delivery of features.
• Lead end-to-end A/B testing initiatives to continuously improve site conversion, user experience, and overall performance.
• Proactively research and leverage emerging AI tools to automate internal workflows, personalize web experiences, and synthesize complex user data into actionable insights.
• Maintain site reliability and data integrity by supporting QA efforts for new features and validating that all tracking, tagging, and analytics are accurately implemented.
• Provide CMS support for website content updates as needed to keep the site current and optimized.
• Serve as a consistent point of contact for stakeholders and partners, communicating project timelines, progress, and performance results.