Calgary West Central Primary Care Network

Human Resources

• Serve as a member of the Leadership Team, contributing to organizational strategy, business planning, policy development, and enterprise decision-making.
• Oversee Human Resources (HR) and Corporate Governance (CG) departmental operations, organizational structure, and resource allocation to support service delivery and business objectives.
• Develop and manage the annual operating budget and ensure effective stewardship of departmental resources.
• Lead all aspects of people management for the Manager of Human Resources and the Manager of Corporate Governance, including recruitment, performance management, and employee development.
• Create an engaged, high-performing team through clear communication, coaching, accountability, and continuous development opportunities.
• Ensure compliance with organizational policies, payroll and timekeeping requirements, workplace health and safety standards, and other applicable legislation.
• Develop and execute an HR strategy that supports the organization's short- and long-term objectives, aligning workforce, culture, operational, and financial priorities.
• Lead organizational change management, employee engagement, and communication initiatives that foster a positive, inclusive, and high-performing workplace culture.
• Provide strategic oversight of employee relations, workplace investigations, and the application of employment legislation, organizational policies, and HR best practices.
• Monitor legislative, regulatory, labour market, and industry trends to assess risk and inform organizational decision-making and workforce strategies.
• Oversee the organization's total rewards programs, including compensation philosophy, benefits, market reviews, job evaluation processes, and compensation budgeting.
• Ensure HR strategies are enabled by effective technology, systems, workforce analytics, and data-driven decision-making.
• Lead workforce planning, talent acquisition, succession planning, and leadership development initiatives to attract, develop, and retain a diverse and qualified workforce.
• Provide strategic leadership of the organization's policy governance framework, ensuring policies and related procedures are aligned with organizational objectives, regulatory requirements, and organizational values.
• Oversee business continuity and enterprise risk management programs to support organizational resilience, regulatory readiness, and effective identification, mitigation, and monitoring of enterprise risks.
• Provide strategic leadership and oversight of the organization's privacy and information management program, ensuring alignment with organizational objectives, legal requirements, and best practices.
• Oversee enterprise privacy risk management, including privacy frameworks, risk assessments, breach response, investigations, and mitigation strategies.
• Provide strategic leadership and oversight of the organization's governance framework, ensuring alignment with organizational strategy, regulatory requirements, and governance best practices.
• Oversee the Corporate Governance function and promote a culture of accountability through effective Board support, governance processes, and organizational compliance.

Director of Human Resources – Corporate Governance

• Plan, direct, and implement all aspects of the CWC PCN’s HR strategy to align with business objectives.
• Lead and provide oversight to the HR team in operating talent acquisition, total rewards, learning and development, organizational change and development, employee relations, performance management, occupational health and safety, engagement and retention, and HR technology and analytics.
• Manage and ensure the efficient day-to-day delivery of HR services and processes across the organization.
• Establish and maintain ongoing partnerships with clients (CWC PCN leadership and management) and provide advice based on best practices, policies, and employment law.
• Act as a key contact for the HRIS system (UKG) relationship.
• Work with business units to analyze and forecast needs, identify critical talent gaps, and develop and implement appropriate strategies for talent acquisition, engagement, development, and retention.
• Support the annual market compensation review and salary structure adjustment process.
• Lead the annual compensation and benefits entitlements allocation process and communication of total rewards packages to employees.
• Lead the job evaluation and salary structure placement process for all new and updated roles.
• Act as key contact for the benefits provider relationship and all group benefits programs.
• Support internal and external learning and development initiatives.
• Oversee the resolution of sensitive and complex employee issues.
• Continually monitor legal and regulatory developments in employment law and update policies and procedures.
• Lead and oversee the CWC PCN’s Occupational Health & Safety (OHS) Management System.
• In collaboration with the department director, develop and manage the annual budget for the department.
• Oversee performance management processes through annual reviews and ongoing performance discussions.
• Lead the full employee lifecycle for direct reports, including recruitment, onboarding, performance management, development, recognition, and timely resolution of performance concerns.
• Lead the design, development, implementation, and operation of departmental program offerings using project and change management methodologies.

Human Resources Manager

Research Analyst

• Assist in the development and implementation of standards for evaluation and with strategic evaluation projects.
• Build key internal and external relationships that support the evaluation needs across the organization.
• Create evaluation frameworks and evaluation plans that meet the goals of the organization’s strategic plan.
• Develop and implement evaluation strategies to assess the impact of all PMH team activities.
• Support all departments with evaluation needs that relate to the strategic business plan.
• Work with clinical teams to implement self-management evaluation projects.
• Create and implement surveys.
• Build effective data collection strategies to measure program outcomes.
• Support and mentor team members in their learning of evaluation.
• Share knowledge and provide evaluation support across the organization.
• Ensure all evaluation projects meet a specific standard for projects and ensure that proper documentation is undertaken and maintained.
• Collaborate with team members to support the measurement and reporting of evaluation outcomes of the PMH and departmental evaluation projects.
• Act as the project manager for strategic evaluation projects.
• Adhere to ethical standards for conducting evaluations and managing data.
• Ensure accreditation requirements are implemented as related to evaluation.
• Use a data- and evidence-informed approach in all evaluation activities.

Research & Evaluation Consultant

Events

• Plan and coordinate various online and in-person opportunities for physician members, nurse practitioners (NPs), and team members.
• Liaise with primary care partners (e.g., AMA, ACFP, U of C, CPSA) and educational vendors to identify learning opportunities for physicians and NPs.
• Manage all educational and engagement event venue logistics and/or webinar software features.
• Create registration forms for events.
• Manage event budgets and ensure event resources stay within guidelines; work with the Finance team to ensure vendors are paid in a timely manner.
• Prepare and maintain the calendar of events and promotion schedule.
• Stay abreast of all physician and adult education best practices, guidelines, and physician college requirements.
• Create event workback schedules and collaborate with the Communications department to develop and execute communication plans while ensuring brand compliance and effective marketing.
• Draft promotional news items and invitation messaging; customize registration forms based on event requirements and capacities.
• Support ongoing monitoring and evaluation of educational and engagement events through data collection and analysis (e.g. surveys, evaluation forms, etc.).
• Provide regular reports on registration, attendance, and all relevant event information to key stakeholders.
• Attend and provide coordination and administrative support at educational and engagement events as needed (e.g., physician member sign-in, assistance with audio/visual, distribution of packages or resources, administration and collection of evaluation forms, etc.).
• Prepare attendance sign-in sheets, attendee name tags, and/or event material packages as needed.
• Order catering and coordinate with venues, ensuring selections are budget appropriate and event needs are met.
• Review contracts and invoices as needed to ensure accuracy.

Events Coordinator

Psychologist

• Address a wide range of mental health concerns with the goal of early identification, quick resolution, long term prevention and health promotion.
• Provide intake of physician referrals for assessment of patients.
• Provide patient care delivered through 30- to 50-minute consultations on a short-term basis.
• Provide care through digital health technologies (e.g., telephone, video).
• Screen patients for risk to self and others.
• Provide crisis management, intervention and planning, to support individual patient need.
• Collaborate with the physician and other allied health professionals to ensure that the patient receives comprehensive care.

Primary Care Registered Psychologist – Afternoon/Evening

Therapist

• Virtually assess patients referred by our physician members with a range of physical and functional concerns.
• Provide self-management advice, education, and referral/navigation support to CWC PCN contracted physiotherapy clinics and/or community programs.
• Gather and analyze information about the issue/concern from referral forms and through phone consultation with the patient.
• Interpret assessment findings and other relevant information.
• Work with the team’s program coordinator to book patients for screening and assessment.
• Interview patients to obtain relevant information about health conditions and personal and environmental factors.
• Determine the patient’s expectations and their relevance to physiotherapy.
• Develop physiotherapy diagnoses and plans for treatment.
• Refer patients to appropriate services based on assessment and eligibility.
• Provide self-management education to patients, as needed.
• Maintain accurate patient records in an Electronic Medical Record (EMR).
• Communicate referral outcomes and provide consult letters to referring physicians.

Director of Human Resources – Corporate Governance

Human Resources Manager

Research & Evaluation Consultant

Events Coordinator

Primary Care Registered Psychologist – Afternoon/Evening

Physiotherapist