Calendly

Customer Support

• Develop and execute a customer support strategy aligned with company goals, prioritizing customer satisfaction, retention, and operational excellence.
• Lead, mentor, and scale customer support teams, fostering a culture centered on collaboration, accountability, and continuous improvement.
• Oversee daily operations across support channels (email, chat, phone, in-app, etc.), ensuring timely resolution and high-quality interactions.
• Establish, monitor, and report on support metrics and KPIs (e.g., response times, CSAT, NPS, ticket backlog, escalation rates).
• Collaborate with cross-functional partners (Customer Success, Product, Engineering, Sales) to champion the voice of the customer and drive enhancements to the product and support experience.
• Analyze support data and customer feedback to identify trends, root causes, and opportunities for process or product improvement.
• Design and optimize workflows, tools, and knowledge resources to support scalability as the customer base grows.
• Oversee training and development programs, ensuring team members have the knowledge and skills to deliver excellent support.
• Manage support budgets, resource planning, and vendor relationships as needed.
• Handle escalated customer issues and critical incidents, ensuring prompt resolution and appropriate communication with stakeholders.
• Partner cross-functionally to drive initiatives focused on automation, self-service, and proactive support that reduce friction and enhance customer value.

Director, Customer Support

Full-stack Engineer

• Builds automation workflows to streamline provisioning, deprovisioning (onboarding/offboarding), and access governance.
• Defines and implements IAM security posture improvements, including business process strategy, entitlement, and access management.
• Manages the IAM environment including Access Groups, Service Accounts, Sandbox access, and API configuration.
• Proactively identifies and resolves IAM lifecycle management issues.
• Conducts regular assessments and audits of relevant systems to ensure compliance with industry standards and regulations.
• Maintains application dashboards and relevant documentation.
• Provides high-level estimates for tasks and projects, assisting with project planning and prioritization.
• Troubleshoots and resolves technical issues related to systems in a timely manner.
• Collaborates cross-functionally with technical and non-technical stakeholders, clearly communicating complex IAM concepts (e.g., RBAC) to diverse audiences.
• Facilitates governance discussions with business leaders and partners, ensuring alignment between security needs, compliance requirements, and business objectives.

Senior IAM Engineer

Marketing

• Own lifecycle strategy for high-impact customer initiatives, developing sophisticated customer journeys that drive product adoption, engagement, expansion, retention, and long-term customer value.
• Lead lifecycle strategy for new product launches and feature releases, partnering closely with Product, Product Marketing, Customer Success, and Analytics to maximize customer adoption and long-term engagement.
• Develop personalized lifecycle programs that deliver the right message at the right time, primarily through email while thoughtfully leveraging complementary customer touchpoints where appropriate.
• Build a culture of experimentation by developing hypotheses, designing rigorous tests, measuring impact, and translating learnings into scalable improvements across the customer lifecycle.
• Synthesize customer behavior, product usage, and experimentation results to identify gaps, uncover growth opportunities, and influence lifecycle strategy.
• Partner cross-functionally with Product, Product Marketing, Customer Success, Analytics, Engineering, and Growth Marketing to deliver cohesive, customer-centric experiences.
• Champion customer-first thinking, ensuring every lifecycle experience helps customers realize value faster, deepen product adoption, and achieve better outcomes.

Senior Lifecycle Marketing Manager

Coach

• Actively contributing to the company's organizational design and structure.
• Defining and executing the organizational improvement strategy, aligned with the company's business, technology, and departmental objectives.
• Providing methodological support for both strategic and tactical planning.
• Driving continuous improvement initiatives across Business functions (Sales, Risk, Finance, etc.) and Product & Technology.
• Embedding Lean-Agile principles across the organization and coaching teams on their practical application.
• Defining and providing area-specific metrics to Heads and teams, enabling effective iteration planning and roadmap prioritization based on team capacity.
• Partnering with the Talent & Culture team and the Leadership Team to evolve the company culture, increase team autonomy, and foster cross-functional collaboration.
• Facilitating team workshops and sessions when needed, including ideation, solution design, planning, retrospectives, conflict resolution, and continuous improvement initiatives.
• Promoting transparent communication and ensuring information is accessible across the organization.
• Defining, tracking, and measuring the impact of organizational improvement initiatives through relevant KPIs.

Organizational Coach – Fintech

• Design, build, and ship full-stack growth experiments end-to-end
• Improve key metrics across acquisition, activation, engagement, and monetization
• Collaborate daily with product managers, designers, and analysts
• Analyze experiment results and iterate quickly based on data
• Contribute to our experimentation platform and growth infrastructure
• Make thoughtful engineering tradeoffs in pursuit of impact

Senior Full Stack Engineer, Growth

Engineering Manager

• Mentoring and growing engineering teams
• Working on scheduling products
• Leading agile ceremonies
• Coaching, mentoring, and onboarding new engineering team members
• Identifying future technical needs
• Providing feedback and guidance for growth
• Hiring engineers for development squads

Engineering Manager, Mobile

Account Executive

• Cold calling
• Lead qualification
• Scheduling sales calls by phone

Sales Representative

Growth Marketing

• Developing and executing on the company's product growth strategy
• Identifying growth opportunities, market trends, and customer insights to inform product development and expansion plan
• Overseeing the entire customer & user lifecycle, from acquisition and activation all the way through monetization and expansion
• Using data-driven insights to guide decision-making and validate product development initiatives
• Collaborating closely with the Sales and Marketing teams to define go-to-market strategies
• Collaborating with Engineering and Design teams to ensure timely and successful product delivery
• Growing, managing, and mentoring a team of product managers and other relevant partners
• Establishing key performance indicators (KPIs) and metrics to track product performance

Senior Director, Product Growth

Platform Engineer

• As a Frontend Platform Engineer on Calendly’s App Platform team, you will be instrumental in building the foundational capabilities that power our product ecosystem.
• Your work will directly impact how our engineering teams ship features and the quality of experience they deliver to millions of Calendly users.
• You'll help evolve our shared React architecture, package ecosystem, and developer experience.
• You'll contribute to engineering standards, strengthen the reliability of our frontend infrastructure, and build the resilient tooling and migration paths our growing platform demands.
• You will work hands-on with technologies like React and Webpack to build highly resilient, scalable systems; from real-time server-to-client data infrastructure to shared frontend services.
• You will partner with product managers, designers, and engineering teams across Calendly to translate their needs into robust platform solutions that serve the entire organization.
• Ensure reliability and performance of platform services through thoughtful monitoring, testing, and incident response.

Frontend Platform Engineer III

• Collaborating within your team to build new features that are targeted at our highest impact enterprise customers
• Contributing to platform scaling initiatives
• Meeting regularly with Product and Design to fine tune requirements
• Attending agile ceremonies to help your team plan out their work and get it done
• Working across squads to improve Engineering practices at Calendly
• Reviewing implementation plans and pull requests from your peers
• Mentoring and coaching other team members

Senior Full Stack Engineer

Data Analyst

• Communicate performance clearly and effectively through dashboards, written summaries, and presentations tailored for executives and functional stakeholders.
• Design, build, and maintain dashboards and recurring reports in Hex that serve as the official reporting suite.
• Develop customized reporting solutions for channel and function owners (e.g., Sales, CX, Finance, Product).
• Define, document, and uphold the gold standard of metric definitions across Calendly.
• Own and evolve the semantic layer within the data warehouse.
• Drive event instrumentation governance by building and QA-ing events in Segment.
• Curate AI accuracy in analytics platforms by maintaining the metric definitions, event taxonomy, and semantic documentation.
• Ensure reporting accuracy and reliability, validating metrics and collaborating with Data Engineering to resolve data quality issues.
• Automate manual workflows to increase reporting speed, efficiency, and scalability.
• Collaborate cross-functionally with Finance, Sales, CX, Product, and Operations.