CAIXA Residencial

Analyst

• Opportunity to join the Pricing team at Caixa Residencial.
• Develop and update reports and presentations containing relevant information to support decision-making.
• Monitor the performance of the product portfolio and identify potential deviations.
• Support the preparation of technical studies and market analyses.
• Support the preparation of technical studies for the determination and adjustment of product pricing and coverages.

Pricing Analyst, Mid-level

Call Center Representative

• Lead advanced data analyses and develop strategic and executive dashboards;
• Perform statistical modeling for demand forecasting, staffing and operational simulations;
• Create and publish staffing schedules/rosters;
• Monitor operations in real time and implement actions to improve Service Level;
• Workforce capacity planning and shift sizing;
• Short-, medium- and long-term forecasting;
• Schedule vacations, days off, holidays and training for contact center teams;
• Plan contact center layout and agent positioning (PA);
• Perform testing and daily management of the IVR system;
• Identify opportunities for continuous improvement in processes, systems and performance indicators;
• Ensure governance and consistency of operational data;
• Support and mentor more junior analysts and serve as the technical reference for the area;
• Actively participate in multidisciplinary projects and develop action plans with management;
• Collaborate with other departments to evolve monitoring and reporting solutions.

Pricing Analyst, Mid-level

Senior Planning, MIS & Controls Analyst – Contact Center