Caesars Entertainment

Product Manager

• End-to-end ownership of the Payment Routing Engine and Intelligence Layer
• Platform integration layer capabilities (API orchestration, connector framework, abstraction layers)
• Routing logic based on cost, performance, user attributes, payment type, geography, and risk signals
• Realtime failover and fallback capabilities to drive guaranteed payment completion
• Partnering with Engineering to deliver a scalable, resilient, high availability payments platform
• Ensure Payment Routing Engine and Intelligence Layer is compatible with the architecture and process flows with other areas including vendors, risk, intelligence and fraud
• Own day‑to‑day product delivery for routing logic, processor integrations, and intelligence algorithms
• Define the roadmap for the integration layer, routing engine, and optimization capabilities
• Partner with Engineering on system design, architecture trade‑offs, and API requirements
• Collaborate with Data Science to incorporate machine learning, scoring, or signal‑based routing
• Conduct deep analysis on authorization declines, routing failures, and regional optimization gaps
• Evaluate new payment processors, wallets, and banking partners for integration and remain an expert in the payments industry
• Develop frameworks for routing experiments and multivariate routing logic
• Ensure compliance and risk signals are embedded into routing and decision flows
• Partner with internal teams to continuously refine routing rules, fallback paths, and error handling
• Influence the platform strategy to enable scalability, global expansion, and modular payment integrations
• Own the prioritization framework and process to balance business, engineering and stakeholder requirements

Senior Product Manager, Payments Processing

Director

• Own all of the journeys of our payment and fraud workstreams—from Cashier UI/UX, Customer Intelligence Platform, Routing and Orchestration, Finance, and Risk Engine
• Drive major improvements in platform reliability, card acceptance, fraud monitoring, and cost reduction
• Define the product strategy and roadmap
• Lead a team of Product Managers
• Drive measurable impact across growth, trust, and operational efficiency

Senior Product Director – Payments, Fraud

• define the product vision and roadmap for the platforms, tools, and integrations that power personalized marketing, customer lifecycle automation, segmentation, campaign orchestration, real-time decisioning, and measurement
• own the end-to-end MarTech stack and enable Marketing, Growth, CRM, Data, and Engineering teams to deliver targeted, timely, and impactful customer experiences at scale
• define the product strategy and roadmap, lead a team of Product Managers, and drive measurable impact across growth, trust, and operational efficiency

Senior Product Director, MarTech

• contribute to the product strategy and own the execution of features, tools, and platforms that protect our customers and our business from fraud and payment risk
• collaborate closely with the Director of Product to shape the roadmap
• translate business requirements into actionable product work
• deliver solutions that support the payments processing business with robust fraud controls that delivers frictionless user experiences
• work cross functionally with teams across Fraud, Risk, Payments, Data Science, Engineering, Compliance, and Customer Support to deliver impactful products in a highly regulated, high-volume environment

Senior Product Manager, Fraud

• Lead the product strategy and roadmap for Registration & Onboarding, Identity Verification (KYC) and Player Account Lifecycle Management (PAM)
• Integrate AI/ML into onboarding and account operations (e.g., risk scoring, document verification, anomaly detection, personalized flows, LLM powered support)
• Build a collaborative team culture that encourages open communication, innovation and career growth while holding Product Managers accountable and striving for excellence
• Translate customer research, regulatory updates, and market insights into clear priorities and scalable solutions
• Champion a customer first, research driven culture while balancing risk/fraud and regulatory constraints
• Cultivate strategic alignment across Growth, Risk, Compliance, Fraud, Payments, Engineering, Data Science, UX, Marketing, and Customer Operations teams
• Build, monitor and communicate results of real-time visibility into funnel health and account outcomes (dashboards, leading indicators, anomaly detection, alerting)
• Combine qualitative and quantitative inputs (UX research, usability tests, VOC, cohort and funnel analytics) to identify high leverage product improvements
• Your ownership, vision, and ability to deliver will directly impact several KPIs such as
• Acquisition & Onboarding performance
• Registration conversion rate
• KYC/Identity pass rates (first time pass focus)
• Funnel drop-off and abandonment reduction
• Time to verified account
• Account suspension rate
• Self-service resolution rate
• Onboarding & Account Servicing NPS/CSAT
• Regulatory & risk accuracy (KYC/AML/fraud controls)
• Lead vendor strategy & orchestration (KYC/IDV, fraud tooling, risk decisioning platforms), including performance management
• Communicate clear, data backed recommendations and tradeoffs to senior leadership

Senior Product Director, Player Account

Architect

• Come collaborate with us in creating the digital experience for the most iconic gaming resorts in Las Vegas and around the world! Experienced by millions of guests each year, the Caesars Entertainment Digital Products team cultivates customer experiences that fuel the imaginations of our guests on the Strip in Las Vegas and across the globe. Our iconic global brands include Caesars Palace, The Flamingo, The Row, Horseshoe, Harrah’s, Paris, Nobu Hotel, and more. Based in Las Vegas or remote, as a MarTech Implementation Senior Architect, you will be at the forefront of our commitment to delivering exceptional customer experiences across digital channels including caesars.com, the Caesars Rewards app, and all digital hospitality products. In this role, you will be responsible for implementing and managing Adobe Analytics and Adobe Target implementations, or similar solutions in the future, across Caesars.com and the Caesars Rewards app, both integral parts of our digital ecosystem. With your deep expertise in data collection strategy, strong attention to detail, and your passion for data-driven decision-making, you will help optimize our digital platforms to improve the user experience and drive business growth. **The ideal candidate will have a proven track record and deep passion for the development of amazing guest-facing experiences and the associated data capture needed to report and improve on those experiences.

Senior MarTech Implementation Architect

Business Analyst

• Engagement in the design, testing, deployment, and management of SailPoint identity governance and administration solutions.
• Analyze business processes to enhance security and efficiency within identity and access management (IAM) workflows.
• Gather and document business requirements, collaborate with architects to translate into technical specifications, build and validate test use cases, and document and deploy solutions.
• Oversee IAM-related projects, ensuring timely delivery within scope and budget.
• Engage in the development of project plans, management of timelines, and coordination of tasks with cross-functional teams.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Conduct in-depth business analysis to identify inefficiencies and areas for improvement in identity governance and access management processes.
• Develop and present business cases, including cost-benefit analyses, to support decision-making.
• Recommend best practices for secure, scalable, and user-friendly identity management processes.
• Act as a liaison between business stakeholders, technical teams, and external vendors to ensure alignment on IAM project goals and requirements.
• Facilitate workshops, meetings, and presentations to gather input and provide updates to stakeholders.
• Communicate complex technical concepts in business-friendly language.
• Ensure SailPoint implementations and IAM projects comply with security standards and regulatory requirements (e.g., SOX, HIPAA, GDPR, NIST).
• Support risk assessments related to privileged access, identity lifecycle management, and authentication processes.
• Develop comprehensive reports, dashboards, and documentation to track project performance, identity governance metrics, and compliance status.
• Maintain detailed records of business requirements, process flows, and technical configurations.
• Stay up to date with advancements in identity governance, SailPoint integrations, and security best practices.
• Identify opportunities for automation and optimization within IAM and SailPoint environments.

Lead Business Analyst – Integration Services

Salesforce Developer

• Act as a Company Technical SME on Salesforce Sales & Service Cloud Experience and familiarity working in Salesforce Classic.
• Be a community Leader in the wider Caesars engineering community (i.e., Lodging Management Systems, IT Ops, Cyber Security, etc.) in product development and support of production systems.
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules.
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
• Understanding of apex triggers, required
• Write efficient, reusable, and stable code for complex application logic.
• Respond to system outages and participate in root cause analysis which may include having to work off hours when necessary.
• Submit Change/Incident Management Tickets, coordinate & obtain approvals.
• Collaborate with various teams and vendors to ensure appropriate configurations for application architecture (networking/firewall/security/etc).
• Ability to design, code, and test projects.
• Demonstrate problem solving skills by defining and presenting programmatic system solutions for identified programming issues.
• Perform code review for others, in increasing levels of complexity.
• Participate in testing of projects within confines of current systems.
• Develop automated tests to cover internal system acceptance testing, ensuring delivery of well-tested system enhancements, and further ensuring systems meet business requirements.
• Create and maintain solution documentation (architecture diagrams, operating procedures, etc).
• Support and improve efficiency and effectiveness of tools (CI/CD pipeline, automated testing, automation, and release).
• Monitor and manage system performance and ensure the highest level of availability and security.
• Participate in business continuity and disaster recovery planning.
• Ensuring that systems are safe and secure against cybersecurity threats.
• Trouble-shoot incidents reported by end-users, escalating where necessary to schedule system changes, and discussing resolutions with end-users to arrive at a permanent solution.
• Keep abreast of current technology in both hardware and software to recommend business solutions that fit system constraints, meet user needs, and match the company's strategic outlook.
• Develop and maintain well written and oral communication skills.

Salesforce Engineer II

• Lead enterprise-wide device deployment, provisioning, assignment, lifecycle management, and decommissioning processes.
• Ensure all device operations adhere to established security, compliance, and asset management standards.
• Drive maturity improvements across device tracking, operational readiness, compliance posture, and fleet health.
• Collaborate with and influence the owners of ServiceNow and Armis to ensure these platforms meet operational requirements.
• Provide guidance on CMDB structure, asset taxonomy, workflows, integrations, and reporting needed to support device operations.
• Ensure Armis risk and inventory insights are actionable and integrated into operational processes.
• Own the processes for assigning, maintaining, upgrading, and retiring assets across the organization.
• Ensure accurate asset data and traceability through close partnership with the ServiceNow asset and CMDB teams.
• Define KPIs and operational dashboards across asset lifecycle management, device compliance, fleet health, and inventory accuracy.
• Partner closely with Cybersecurity, Infrastructure, End-User Computing, IT Operations, Procurement, and Finance teams.

Senior Director – Enterprise Device Management

Support Engineer

• Immediately intake all incoming requests for supporting Caesars Digital products and platforms from multiple sources including Caesars Digital team members, third party vendors, Caesars Entertainment IT, monitoring systems, and other parties.
• Interact with individuals and teams through our communications channels (voice and text based) to gather required information that enables the DOC Engineer to identify, prioritize, and advance requests.
• Capture all required information in accordance with data entry standards and policy.
• Prioritize the resolution and escalation of reported incidents based on their urgency and impact. Utilize all available relevant information to take action that leads to resolution within the documented SLA.
• Serve as as a subject matter expert throughout the incident lifecycle to engage the appropriate teams (within and beyond Caesars Digital) to assist in resolving the issue. This requires the Digital Operations Engineer I to maintain a thorough comprehension of all roles and responsibilities across Caesars Digital, Caesars Entertainment IT, and third party partners and service providers required to deliver products and Services.
• Coordinate and oversee high priority cross organizational communication before, during, and after critical incidents, changes, releases, and deployments.
• Liaise with team members responsible for executing changes and deploying releases as required.
• Serve as an escalation point for Customer Service teams when they are unable to resolve a customer's issue with Caesars Digital products and services.
• Promote incident resolution by recommending action for team members and vendors.
• Meticulously document all actions taken to enhance the quality of existing documentation and add to relevant knowledge bases.
• Regularly follow up on incidents to ensure they remain updated.
• Identify and report on ticketing trends.
• Establish relationships, trust, and credibility with team members, third parties, and product development teams.
• Coordinate vendor support for applications and services.
• Author knowledge articles to educate customers on how to better utilize application systems and solve common problems.
• Recommend updates to knowledge articles and support methodologies.

Digital Product Support Engineer

Engineer

• Assist in configuring, optimizing, and maintaining SIEM platform(s).
• Collaborate with the security operations team to refine correlation rules, alerts, and dashboards.
• Support the deployment and operation of platforms that enable risk identification and behavioral analysis.
• Contribute to the design and execution of processes for onboarding new data sources into the security data ecosystem.
• Help implement and maintain solutions for collecting, filtering, and routing security data to appropriate destinations.
• Work with stakeholders to define and enhance logging requirements for platforms and applications.
• Identify opportunities for automation and optimization within cyber data engineering workflows.
• Support the development of KPIs and metrics to measure program effectiveness.
• Help ensure alignment with relevant security standards (e.g., PCI DSS, HIPAA, NIST) and support audit activities.
• Communicate technical information effectively across teams and contribute to cross-functional collaboration.

Lead SIEM Engineer

Security Engineer

• Manage and monitor AWS cloud environments for security threats and vulnerabilities.
• Deploy, configure, and optimize security tools and services between AWS and other Cloud ISPs and Caesars SOC systems and applications.
• Automate cloud security processes using tools like AWS Lambda, Terraform, CloudFormation, and scripting languages (Python, Bash).
• Perform in-depth analysis of security alerts, incidents, and breaches to identify root causes and mitigate threats.
• Lead and coordinate incident response efforts, including containment, eradication, and recovery.
• Develop and refine detection rules, playbooks, and response procedures for cloud-based and other threats.
• Oversee day-to-day operations of cloud security functions within the Security Operations Center, ensuring timely detection and resolution of security events.
• Mentor and guide SOC analysts, providing technical expertise and fostering professional development.
• Collaborate with cross-functional teams to continuously improve SOC processes, tools, and workflows.
• Identify opportunities to enhance security monitoring, automation, and response capabilities.
• Develop and implement scripts and workflows to streamline SOC operations and reduce manual effort.
• Prepare and deliver reports, dashboards, and presentations to leadership and other departments.
• Build strong relationships with IT, DevOps, and business units to ensure alignment on security objectives.

Director – SOC, AWS Security

• The Specialist Engineer will have eight or more years of experience designing and deploying enterprise-level Cybersecurity solutions.
• This role is responsible for collaboratively designing and leading implementation for security controls across the Enterprise, in a Cloud First, Mobile First Strategy.
• The ideal team member will be a well-rounded security professional with experience in areas such as endpoint protection, network security, data protection, vulnerability management, SIEM, or security operations.
• This role is expected to understand the operation and configuration of Cybersecurity tools and technical solutions and how these tools may best be used to meet standards for all aspects of Cybersecurity including infrastructure, applications and data security.
• Recommending the best balance of security, cost, scalability, automation, simplicity, and administrative effort to achieve those ends.
• Further, this position also supports the enterprise through security research and development, product evaluations, consulting, project support, and other tasks as needed.
• The Lead Engineer provides technical expertise to implement security related standards, procedures, and guidelines appropriate to securing the existing environment in partnership with other departments and Information Technology.
• They will be dynamic self-starters with a thirst for new knowledge and the opportunity to apply it, readily able to adapt to change, able to communicate to diverse audiences, ready to gracefully lead, influence, and be influenced by their peers.

Security Engineer, Cybersecurity Engineering

• Responsible for maintaining current infrastructure
• Create new AWS infrastructure & stability
• Partner and coach development teams and vendors to help set standards to ensure all teams can engineer scalable, reliable, and resilient applications
• Respond to system outages and participate in root cause analysis
• Monitor AWS Usage to ensure we are within our budgeted spend targets

Lead AWS Connect Engineer

Chief Marketing Officer

• Developing and managing end-to-end marketing operations and campaign workflows
• Managing the Sportsbook marketing teams’ daily execution in Optimove
• Continuously streamlining and optimizing marketing operations processes and improving efficiencies throughout the entire campaign development process.
• Working closely with Sportsbook acquisition, retention, and lifecycle teams to support their strategy and campaign execution
• Optimizing internal workflows to allow the Sportsbook Marketing teams to effectively execute digital marketing campaigns through each channel such as Email, Push, SMS, and In-app messaging.
• Developing relationships with cross-functional teams such as Marketing, Product, Data, and Brand to improve how the Sportsbook Marketing team executes their campaign strategies.