IT Operations Support Specialist

Caesars Entertainment

IT Marketing Operations Support Specialist at Caesars Entertainment providing project management and vendor relations expertise. Supporting marketing products and ensuring successful installations and ongoing application support.

Posted 5/30/2026full-timeRemote • Nevada • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provides expertise and implementation services on new software and hardware installations for supported marketing products in conjunction with the IT Product owners.
Provides project management skills on simple to moderately complex projects.
Participate in project management to include user communication, planning, design, implementation & support.
Participate in development of work schedules to coordinate with overall departmental and development project plans.
Effective communication with vendors and internal teams including scheduling, training and project implementations.
Ensure systems meet the business needs of users by acting as a liaison with user representatives and users regarding system change requests and specific business requirements design.
Participate in Q & A of applications, updates, upgrades, patches and hot fixes required for Key Marketing Systems in our production environments.
As part of a testing team, may assign and schedule available staff to ensure testing assignments are successfully completed on time according to the plan, reporting any variances to supervisor.
Provide support for marketing products by effectively managing service calls, problem reporting, problem research, problem diagnosis and problem resolution.

Requirements

What you’ll need

College degree or equivalent work experience required.
At least three years’ experience in an IT role with 1+ years’ experience in implementation and testing required.
Must be able to obtain a valid gaming license in regulated jurisdictions.

Benefits

Comp & perks

Ability to perform assigned duties under constant time pressures and multi-task.
Ability to perform assigned duties in an interruptive office.
Ability to analyze and interpret departmental needs and results.
Ability to solve complex problems.
Ability to communicate effectively to all levels within the organization.
In depth knowledge of Microsoft Office Suite applications required.
Basic knowledge of project management techniques required.
Broad variety of tasks and deadlines require an irregular work schedule.
Travel required.
Experience in hardware installation and diagnostics preferred.
Working knowledge in a casino environment is preferred.
Understanding of CET core marketing systems preferred.
College degree or equivalent work experience required.
At least three years’ experience in an IT role with 1+ years’ experience in implementation and testing required.
Must be able to obtain a valid gaming license in regulated jurisdictions.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementsoftware installationhardware installationsystem testingproblem diagnosisproblem resolutionuser communicationbusiness requirements designwork schedule developmentQ&A of applications

Soft Skills

effective communicationteam collaborationvendor managementtrainingliaison skillsorganizational skillstime managementproblem-solvingadaptabilityleadership

Certifications

valid gaming license