Cadence Health, Inc.

Bilingual

• Monitor patient data and assess clinical information
• Provide timely interventions to support patient safety and care outcomes
• Collaborate closely with interdisciplinary care teams to reinforce treatment plans
• Conduct virtual follow-up appointments to guide patients
• Document clinical interactions thoroughly and prepare detailed care summaries

Bilingual Registered Nurse – CCM

• Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner.
• Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage.
• Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed.
• Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently.

Bilingual Patient Success Advocate

• Conducting outbound telephonic patient outreach to support patients enrolled in Cadence care programs
• Provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease
• Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals
• Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change
• Support patient care delivery by performing assigned tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision
• Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies
• Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools
• Documenting patient interactions, outcomes, and follow-up plans in the Cadence platform
• Identifying barriers to care (including social needs) and connecting patients with resources or internal support pathways
• Collaborating in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack
• Contributing feedback to improve workflows in a fast-moving, change-oriented environment

Medical Assistant, Bilingual – Spanish

Operations

• Build capacity planning and workforce forecasting models aligned to patient growth and acuity.
• Define SLA standards, productivity benchmarks, and performance metrics in partnership with Clinical Leadership.
• Develop KPI dashboards and reporting infrastructure that drive transparency and accountability.
• Architect standardized workflows and documentation frameworks across triage operations.
• Design scalable operational playbooks to support expansion into new markets and conditions.
• Partner with Product and Engineering to define automation strategy and workflow enhancements.
• Implement system-level improvements that increase throughput without compromising quality.
• Identify long-term operational risks and proactively design mitigation strategies.
• Translate growth targets into durable operational infrastructure.
• Build leadership enablement frameworks that support execution.

RPM Operations Lead

• Support delivery of health care to patients by performing a variety of activities and procedures which are prescribed by and performed under the direction of the Cadence Nurse Practitioner and Cadence clinical policies and procedures.
• Provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease.
• Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change.
• Help patients execute on their personalized care plans and goals, focusing on behavior modification, nutrition, physical activity, and self-management strategies.
• Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools.
• Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies.

Licensed Practical Nurse, Bilingual – Spanish Speaking

• Provide one-on-one health coaching for patients managing chronic conditions (e.g., diabetes, hypertension, cardiovascular disease).
• Use motivational interviewing, SMART goals, and behavioral change techniques to guide patients toward health improvement.
• Offer ongoing support through regular check-ins and remote monitoring tools to track patient progress.
• Educate patients on disease management, medication adherence, symptom recognition, and preventive care.
• Foster strong, supportive relationships with patients to motivate them toward achieving their health goals.
• Troubleshoot challenges in care and ensure patients receive the appropriate support throughout their healthcare journey.
• Contribute to continuous improvements in care delivery, offering insights and feedback on patient experiences and outcomes.