Cadence Health, Inc.

Clinical Operations

• Conduct routine and targeted audits of clinical documentation, patient communication, workflow adherence, and triage/escalation decisions.
• Evaluate clinical interactions to ensure alignment with Cadence protocols, quality standards, and regulatory expectations.
• Provide timely, detailed, and supportive feedback to clinicians based on audit outcomes.
• Maintain precise, HIPAA-compliant audit notes in accordance with Cadence processes.
• Identify trends, performance gaps, and opportunities for improvement using audit insights and operational data.
• Coordinate with the Compliance team on documentation audits, time tracking QA, and adherence to clinical and regulatory standards.
• Support Compliance in quality assurance processes, including periodic chart reviews, identification of adverse outcomes, and preparation for internal or external audits.
• Flag potential compliance risks to the Compliance team and assist in implementing corrective and preventive actions where appropriate.
• Partner with Training & Education to update onboarding materials, competencies, and ongoing clinical education content.
• Collaborate with clinical leadership on performance improvement plans and coaching frameworks.
• Participate in root-cause analyses, safety reviews, and corrective action initiatives.
• Work cross-functionally with Product, Operations, and Engineering to provide clinical perspective on workflow optimization and tooling enhancements.
• Demonstrate consistent performance, accountability, and professionalism in a fast-paced, technology-enabled care environment.

Clinical Quality Manager

• Act as a trusted resource for internal teams by validating and responding to questions about various requirements and operational workflows.
• Maintain and continuously improve knowledge repositories, ensuring guidance is accurate, accessible, and aligned with evolving business needs.
• Identify patterns in recurring questions, escalate gaps, and partner with leadership on long-term process fixes.
• Monitor scheduling configurations and escalate discrepancies to ensure accurate coverage and capacity planning.
• Support modeling and scenario planning related to staffing, licensure changes, and operational adjustments.
• Verify that provider licensure, certifications, and other requirements are accurately reflected across scheduling and operational systems.
• Support governance of clinical system requirements, helping uphold data quality standards across tools.
• Support documentation and reporting related to operational readiness and training compliance (e.g. EHR training and access).
• Assist with schedule balancing across teams as we onboard new clinicians, adjust licensure, or respond to shifts in demand.
• Collaborate with stakeholders across Operations, Clinical, and Product to improve workflows and reduce friction points.
• Support special projects that enhance operational scalability and provider experience.
• Develop insights and recommendations based on the questions, issues, and patterns you encounter day-to-day.

Clinical Operations Enablement Associate

Sales

• Lead, motivate and develop a regional team of outbound sales agents to consistently achieve and surpass monthly enrollment and conversion targets.
• Build a culture of accountability, high performance and continuous improvement; set clear expectations and manage performance with urgency and fairness.
• Monitor daily sales, KPIs and productivity dashboards to diagnose bottlenecks, identify trends and drive decisive action plans.
• Conduct frequent call audits, coaching sessions and structure 1:1s to strengthen skills in objection handling, value-based patient education and closing.
• Design, refine and scale repeatable outbound sales processes, playbooks, workflows and productivity tools to support rapid growth
• Own recruiting, hiring, onboarding and ramping new agents
• Ensure operating discipline by implementing structured activity management, daily huddles, performance scorecards, QA processes and consistent coaching rhythms
• Solve operational problems quickly and creatively by adapting staffing, workflows, scripts and incentives as goals evolve
• Partner closely with Provider Relations, Partnerships, Product and Care Delivery teams to test new patient engagement tactics, optimize outreach strategy, and support successful rollout of new initiatives
• Pilot A/B test messaging, introduce new channels or workflows to improve outreach efficiency and enrollment conversion
• Translate frontline feedback into actionable insights for leadership; surface risk early and propose data-backed solutions to maintain momentum
• Report weekly and monthly performance results, forecasts and growth opportunities

Manager, Outbound Sales

Manager

• Lead and mentor RN and LPN teams supporting triage and alert management.
• Provide coaching, feedback, and development to drive clinical excellence.
• Oversee staffing, scheduling, and workload to ensure efficient, high-quality care.
• Foster a collaborative, patient-centered culture grounded in accountability and empathy.

Clinical Quality Manager

Clinical Operations Enablement Associate

Manager, Outbound Sales

Virtual Triage RN Manager