Cadence Health, Inc.

Bilingual

• Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner.
• Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage.
• Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed.
• Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently.

Patient Success Advocate, Bilingual

• Continuously monitor patient vitals, symptoms, and lab results to proactively identify care gaps and patients requiring clinical intervention.
• Create and manage personalized care plans to address patients' specific health needs, ensuring alignment with treatment goals and physician recommendations.
• Address patient concerns and escalations via phone and text, providing timely and empathetic responses.
• Conduct virtual follow-up appointments to guide patients through program enrollment, update treatment plans, support medication adherence, and achieve lifestyle and health goals.
• Document clinical interactions thoroughly and prepare detailed care summaries to share with patients’ physicians, ensuring seamless care coordination.
• Assist in developing workflows and processes to enhance our care management programs, ensuring efficiency, scalability, and patient-centered care.
• Ensure every patient interaction reflects Cadence’s commitment to delivering exceptional care and aligns with the goals of partnering health systems.
• Collaborate with the team to scale care delivery for patients with chronic conditions, including CHF, hypertension, and type 2 diabetes, as Cadence grows.

Patient Success Advocate, Bilingual

Care Management Registered Nurse, NY License, Bilingual