Cadence Health, Inc.

Clinical Operations

• Conduct routine and targeted audits of clinical documentation, patient communication, workflow adherence, and triage/escalation decisions.
• Evaluate clinical interactions to ensure alignment with Cadence protocols, quality standards, and regulatory expectations.
• Provide timely, detailed, and supportive feedback to clinicians based on audit outcomes.
• Maintain precise, HIPAA-compliant audit notes in accordance with Cadence processes.
• Identify trends, performance gaps, and opportunities for improvement using audit insights and operational data.
• Coordinate with the Compliance team on documentation audits, time tracking QA, and adherence to clinical and regulatory standards.
• Support Compliance in quality assurance processes, including periodic chart reviews, identification of adverse outcomes, and preparation for internal or external audits.
• Flag potential compliance risks to the Compliance team and assist in implementing corrective and preventive actions where appropriate.
• Partner with Training & Education to update onboarding materials, competencies, and ongoing clinical education content.
• Collaborate with clinical leadership on performance improvement plans and coaching frameworks.
• Participate in root-cause analyses, safety reviews, and corrective action initiatives.
• Work cross-functionally with Product, Operations, and Engineering to provide clinical perspective on workflow optimization and tooling enhancements.
• Demonstrate consistent performance, accountability, and professionalism in a fast-paced, technology-enabled care environment.

Clinical Quality Manager