Patient Success Advocate

Cadence Health, Inc.

Patient Success Advocate providing comprehensive support for Cadence's remote monitoring program. Handling patient inquiries and assisting clinicians across various channels with defined weekday hours.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within the healthcare sector, utilizing multi-channel communication to effectively assist patients and navigate complex healthcare systems. Proficient in documenting interactions and employing AI productivity tools to enhance patient engagement and retention.

Highest-signal resume keywords

Multi-Channel Help Desk ExperienceCustomer-Facing Healthcare ExperienceMetrics-Driven Problem SolvingRemote Patient Monitoring SupportFluency with AI Productivity Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingPatient CommunicationDocumentation AccuracyTechnical Issue ResolutionCustomer Feedback Gathering

Soft Skills

Courteous AssistancePositive Intent FeedbackEagerness to Learn and Grow

Tools & Technologies

ZendeskAI Productivity ToolsRemote Monitoring Program

Industry Keywords

Healthcare AdvocacyMedicare ExperiencePatient EngagementCare Team VisibilityComplex Healthcare Navigation

About the role

Key responsibilities & impact

Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner.
Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage.
Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed.
Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently.
Execute patient engagement and retention initiatives across the Cadence remote monitoring program.
Draft patient communications and summarize call interactions using AI-assisted tools, applying independent judgment to ensure accuracy and appropriateness for each patient.
Document patient interactions accurately across applicable systems to support care team visibility and continuity of care.

Requirements

What you’ll need

Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer. Experience with Zendesk is a plus.
Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system; experience working with Medicare patients.
Previous experience working in a metrics-driven position; ability to problem solve, ask probing questions, and troubleshoot; ability to identify trends and raise them proactively, ideally with suggestions or solutions.
Prior experience working in a remote work environment; home office setups must have consistently stable wifi with strong upload and download speeds, and a wifi speed test is required before participating in the interview process to verify that these standards are met.
Ability to represent Cadence and become a building block of an amazing culture and future; willingness to receive and provide feedback with positive intent; eagerness to continue to learn and grow.
Remote patient monitoring support experience is a plus.
Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation.

Benefits

Comp & perks

Competitive pay & equity*
Fully remote
Comprehensive health coverage: Medical, dental & vision
Paid time off
401k plan + matching
Paid parental leave
Home office stipend