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Outbound Patient Enrollment Specialist
Cadence Health, Inc.Outbound Patient Enrollment Specialist conducting outreach to patients for Cadence Health. Facilitating patient enrollments and nurturing relationships with strong communication and detailed follow-up.
About the role
Key responsibilities & impact- Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value to patients.
- Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team.
- Build strong rapport and trust with patients, nurturing lasting relationships based on mutual respect and understanding.
- Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients.
- Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.
Requirements
What you’ll need- Prior experience conducting high-volume outbound calls.
- Strong communication and problem-solving skills, with the ability to address concerns and provide patients with the information needed to support informed decisions.
- Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards.
- Working knowledge of CRM platforms and comfort managing a call pipeline.
- Skilled in building strong patient relationships and addressing questions and concerns in a phone-based environment.
- Ability to thrive in an environment built on trust, open communication, and constructive feedback.
- Experience with AI tools (such as Claude and Google Gemini).
Benefits
Comp & perks- Competitive pay & equity*
- Fully remote
- Comprehensive health coverage: Medical, dental & vision
- Paid time off
- 401k plan + matching
- Paid parental leave
- Home office stipend
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
outbound callsCRM platformsAI tools
Soft Skills
communicationproblem-solvingrelationship buildingtrustopen communicationconstructive feedback
Certifications
HIPAA compliance