ServiceNow

• UI/UX Design for Asset Management Systems: Design intuitive and user-friendly interfaces for software applications used to manage hardware and software assets
• Design user-role-based interfaces to enable these roles to perform their daily functions while minimizing training and clicking in the system
• Create wireframes, prototypes, mockups, and high-fidelity designs to effectively communicate design ideas and concepts for both software and hardware translating business and functional requirements
• Ensure designs are responsive and accessible across a variety of devices and environments (e.g., mobile devices, desktop computers and laptops)
• Develop and support implementation of front-end solutions using ServiceNow Service Portal, UI Builder, or the Now Experience Framework
• Ensure adherence to platform architecture, design and standards
• User Research and Analysis: Conduct user research to understand user needs, pain points, and workflows related to asset management
• Gather and analyze user feedback to inform design decisions
• Develop user personas and user journey maps to guide the design process
• Collaboration and Communication: Collaborate with product managers, engineers, and other stakeholders to define product requirements and design solutions
• Present design concepts and rationale to stakeholders, clearly articulating design decisions
• Participate in design reviews and provide constructive feedback to other designers, developers and architects
• Usability Testing and Iteration: Develop and conduct usability testing to validate design solutions for both software and hardware interfaces
• Analyze usability testing results and iterate on designs based on user feedback

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