ServiceNow Sales Director
OCT Consulting LLC
ITSMServiceNow
ServiceNow UI Designer – Engineer
CACI International Inc
full-time
Posted on:
Location Type: Hybrid
Location: Chantilly • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $114,600 - $252,100 per year
Job Level
SeniorLead
Tech Stack
BootstrapInvisionJavaScriptServiceNow
About the role
- UI/UX Design for Asset Management Systems: Design intuitive and user-friendly interfaces for software applications used to manage hardware and software assets
- Design user-role-based interfaces to enable these roles to perform their daily functions while minimizing training and clicking in the system
- Create wireframes, prototypes, mockups, and high-fidelity designs to effectively communicate design ideas and concepts for both software and hardware translating business and functional requirements
- Ensure designs are responsive and accessible across a variety of devices and environments (e.g., mobile devices, desktop computers and laptops)
- Develop and support implementation of front-end solutions using ServiceNow Service Portal, UI Builder, or the Now Experience Framework
- Ensure adherence to platform architecture, design and standards
- User Research and Analysis: Conduct user research to understand user needs, pain points, and workflows related to asset management
- Gather and analyze user feedback to inform design decisions
- Develop user personas and user journey maps to guide the design process
- Collaboration and Communication: Collaborate with product managers, engineers, and other stakeholders to define product requirements and design solutions
- Present design concepts and rationale to stakeholders, clearly articulating design decisions
- Participate in design reviews and provide constructive feedback to other designers, developers and architects
- Usability Testing and Iteration: Develop and conduct usability testing to validate design solutions for both software and hardware interfaces
- Analyze usability testing results and iterate on designs based on user feedback
Requirements
- Current Secret Security Clearance (highly desired) or the ability to obtain/maintain Secret clearance
- 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
- 3+ years of experience as a UI/UX Designer or Front-End Engineer designing enterprise applications
- Hands-on experience designing for or working within ServiceNow, especially SAM and/or HAM modules
- Strong understanding of IT asset lifecycle processes and user roles (e.g., requesters, custodians, approvers, technicians)
- Proficiency in design tools such as Figma, Adobe XD, InVision, or Sketch
- Front-end development experience using HTML, CSS, JavaScript, and frameworks like Bootstrap
- Experience designing in ServiceNow Service Portal or using UI Builder / Now Experience components
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
UI/UX Designwireframesprototypesmockupshigh-fidelity designsresponsive designaccessibilityfront-end developmentHTMLCSS
Soft skills
collaborationcommunicationuser researchanalysisfeedbackiterationusability testingdesign reviews
Certifications
Secret Security Clearance
