Network Administrator
Verinext
DNSFirewallsTCP/IP
Cisco Call Manager Administrator
CACI International Inc
full-time
Posted on:
Location Type: Office
Location: Chantilly • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $86,600 - $181,800 per year
Job Level
SeniorLead
Tech Stack
DNSTCP/IPUnityVoIP
About the role
- Day-to-day administration, configuration, and maintenance of Cisco Unified Communications Manager (CUCM) environment.
- Ensure smooth operation of the VoIP infrastructure, troubleshoot issues, and support deployment of new features and enhancements.
- Work closely with Cisco Call Manager Engineer Lead and other IT team members to deliver high-quality communication services.
- Design, implement, and manage enterprise-level Cisco Unified Communications solutions across Air Force network infrastructure.
- Administer and maintain CUCM systems in compliance with DoD security standards.
- Perform user account management, device configuration, and phone provisioning per DoD guidelines.
- Monitor system performance and generate regular status reports for DoD compliance.
- Execute routine maintenance tasks, backups, and system health checks following DISA STIGs.
- Provide tier 2/3 technical support for voice and unified communications issues.
- Assist with system upgrades and patch management under senior engineer guidance.
- Maintain accurate documentation of system configurations and changes per DoD requirements.
- Support dial plan management and call routing configurations.
- Coordinate with vendors and service providers for issue resolution.
- Participate in on-call rotation for after-hours support and emergency response activities.
- Support after-hours maintenance windows.
Requirements
- 10+ Years of relevant experience (Bachelor’s degree in relevant field may be substituted for 5 years of relevant experience).
- Familiarity with network and system security principles, protocols, and configurations.
- Strong analytical and problem-solving skills to troubleshoot and resolve complex issues.
- Excellent communication and collaboration skills to work effectively with cross-functional teams.
- Required DoD 8140 compliant certification such as CompTIA Security+; while CCNA Collaboration or higher-level Cisco certifications (e.g., CCNP Collaboration, CCIE Collaboration) are preferred.
- Ability to obtain/maintain Secret Clearance
- Ensure compliance with DoD 8570.01-M and DoD 8140.03 certification requirements.
- Understanding of dial plans, call routing, and voice gateway configurations
- Familiarity with Cisco Unity Connection and voicemail administration
- Knowledge of basic networking concepts (TCP/IP, VLANs, DNS)
- Experience with phone provisioning, user management, and device configuration
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
- flexible time off benefit
- learning and development opportunities
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Cisco Unified Communications Manager (CUCM)VoIP infrastructureCisco Call ManagerCisco Unified Communications solutionsuser account managementdevice configurationphone provisioningdial planscall routingnetworking concepts
Soft skills
analytical skillsproblem-solving skillscommunication skillscollaboration skills
Certifications
DoD 8140 compliant certificationCompTIA Security+CCNA CollaborationCCNP CollaborationCCIE Collaboration
