Senior A/V Engineer - Hybrid (Atlanta, GA.)
OneDigital
DNSiOSSwitchingTCP/IPVoIP
Call Manager Administrator
CACI International Inc
full-time
Posted on:
Location Type: Office
Location: Oklahoma City • Oklahoma • 🇺🇸 United States
Visit company websiteSalary
💰 $67,800 - $142,200 per year
Job Level
SeniorLead
Tech Stack
DNSTCP/IPUnityVoIP
About the role
- Administer and maintain Cisco Unified Communications Manager (CUCM) systems across Air Force network infrastructure
- Design, implement, and manage enterprise-level Cisco Unified Communications solutions
- Perform user account management, device configuration, and phone provisioning per DoD guidelines
- Monitor system performance, execute routine maintenance tasks, backups, and system health checks following DISA STIGs
- Provide tier 2/3 technical support for voice and unified communications issues
- Assist with system upgrades and patch management under senior engineer guidance
- Maintain accurate documentation of system configurations and changes per DoD requirements
- Support dial plan management and call routing configurations and coordinate with vendors/service providers
- Participate in on-call rotation for after-hours support and support after-hours maintenance windows and emergency response activities
Requirements
- 10+ Years of relevant experience (Bachelor’s degree in relevant field may be substituted for 5 years of relevant experience)
- Deep understanding of Cisco VoIP technologies, unified communications, and collaboration solutions
- Experience with Cisco Unified Communications Manager (CUCM) administration, configuration, and maintenance
- Experience with phone provisioning, user management, and device configuration
- Understanding of dial plans, call routing, and voice gateway configurations
- Familiarity with Cisco Unity Connection and voicemail administration
- Knowledge of basic networking concepts (TCP/IP, VLANs, DNS)
- Ensure compliance with DoD 8570.01-M and DoD 8140.03 certification requirements
- Required DoD 8140 compliant certification such as CompTIA Security+ (CCNA Collaboration/CCNP/CCIE Collaboration preferred)
- Ability to obtain/maintain Secret Clearance
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
- Willingness to participate in on-call rotation and support after-hours maintenance and emergency response
- Up to 10% travel (Continental US)
Benefits
- Competitive compensation
- Healthcare
- Wellness programs
- Financial benefits
- Retirement
- Family support
- Continuing education and learning and development opportunities
- Flexible time off benefit
- Time off benefits
- Robust learning resources
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Cisco Unified Communications Manager (CUCM)VoIP technologiesphone provisioninguser managementdevice configurationdial planscall routingvoice gateway configurationsCisco Unity Connectionnetworking concepts
Soft skills
analytical skillsproblem-solving skillscommunication skillscollaboration skillswillingness to participate in on-call rotation
Certifications
DoD 8140 compliant certificationCompTIA Security+CCNA CollaborationCCNP CollaborationCCIE Collaboration
