Scientist, Systems Engineer
L3Harris Technologies
Remote Sensing
Systems Engineer
Serigor Inc
contract
Posted on:
Location: Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
UnityVoIP
About the role
- High-level technical support resource in VoIP telecommunications, mobile device management, and dial plans
- Analyze and design for Call trees or call centers for internal communications
- Manage agency telecommunications data and improve processes through redundancy or automation
- Experience in VoIP, telephony configuration and testing, validation, administration, support, monitoring, and maintenance for telecom infrastructure; develop process documentation
- Provide knowledge transfer to staff via direct communication and formal documentation
- Familiar with routing protocols for VoIP within WAN/LAN
- Direct experience with Cisco Unified Communications software suite like Manager, Unity Connection, Contact Center Express or other Call Center software
- Capable of working independently and in a team; provide recommendations for process improvements, project planning, system implementations, and system administration
- Prioritization of daily tasks and project tasks
- Experience with 24x7-365 high-availability and day-to-day support preferred
Requirements
- 8 years Call Tracing Software
- 5 years Telecommunication Infrastructure and Service Inventories
- 8 years Telecommunications bill payment systems
- 8 years Telecommunications rates and billing systems
- 5 years Telecommunications systems and services
- 5 years Template and instructions development
- 8 years Customer Service
- 8 years Oral Communication
- 8 years Written Communication
- 5 years LAN
- 5 years Telecommunication: Design and configure of ACD, VoIP, and IVR systems
- 8 years Telecommunications
- 3 years Video Conferencing
- 5 years Vo/IP Networks
- 5 years Wide Area Networks (WAN)
- 8 years Wireless – Cellular
- 5 years Wireless – Data
- 5 years Wireless – Mobile
- 5 years Work with vendor to resolve hardware and software problems
- Demonstrated Telecommunications provider services support and vendor management
- EX providers: ATT, US Cellular, Lumen, etc.
- Experience in provisioning PBX
- Demonstrated skills in telecommunications asset management and billing reconciliation
- Experience in managing Call Center software distributing and managing VoIP phone numbers
