Blue Alliance

Senior Project Engineer

Blue Alliance

full-time

Posted on:

Origin:  • 🇺🇸 United States • Ohio

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Job Level

Senior

Tech Stack

DNSJavaScriptVMware

About the role

  • Manage assigned IT projects and ensure success of customer environments.
  • Oversee project tasks, time entries, and maintain project timelines.
  • Resolve escalated technical issues and provide technical guidance to team members.
  • Support development and documentation of project processes and IT Glue records.
  • Maintain vendor documentation and communicate with vendors.
  • Ensure documentation of notes, meeting minutes, customer communications, and billable hours.
  • Travel up to 25–50% as assigned.

Requirements

  • Document all activities, projects, and tickets daily in the ticketing system.
  • Build strong relationships with Service Support Engineers and Project Engineers.
  • Apply critical thinking and creative problem-solving to meet client needs.
  • Create IT Glue documentation for new services, tasks, or resolutions.
  • Resolve escalated issues independently.
  • Assist the department Director with product solutions, evaluation, and planning.
  • Maintain vendor relationship documentation and communication.
  • Provide technical guidance and collaboration to peers (Project Engineers and Level I–III Engineers).
  • Advanced expertise with Active Directory, Microsoft Windows/Servers, AzureAD and Microsoft 365.
  • Advanced networking skills (VLAN, DHCP, DNS, circuits) and strong command line/software tool skills.
  • Expert-level virtualization experience with VMware & Hyper-V.
  • Experience with ticketing software: incident management, time allocation, projects, and opportunities.
  • Maintain required vendor certifications.
  • Ability to travel up to 25–50%.
  • Ability to handle equipment and occasionally lift/move up to 25 pounds.