Release Train Engineer II
Cox Enterprises
Senior Project Engineer
Blue Alliance
full-time
Posted on:
Location: Ohio • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
DNSJavaScriptVMware
About the role
- Manage assigned IT projects and ensure success of customer environments.
- Oversee project tasks, time entries, and maintain project timelines.
- Resolve escalated technical issues and provide technical guidance to team members.
- Support development and documentation of project processes and IT Glue records.
- Maintain vendor documentation and communicate with vendors.
- Ensure documentation of notes, meeting minutes, customer communications, and billable hours.
- Travel up to 25–50% as assigned.
Requirements
- Document all activities, projects, and tickets daily in the ticketing system.
- Build strong relationships with Service Support Engineers and Project Engineers.
- Apply critical thinking and creative problem-solving to meet client needs.
- Create IT Glue documentation for new services, tasks, or resolutions.
- Resolve escalated issues independently.
- Assist the department Director with product solutions, evaluation, and planning.
- Maintain vendor relationship documentation and communication.
- Provide technical guidance and collaboration to peers (Project Engineers and Level I–III Engineers).
- Advanced expertise with Active Directory, Microsoft Windows/Servers, AzureAD and Microsoft 365.
- Advanced networking skills (VLAN, DHCP, DNS, circuits) and strong command line/software tool skills.
- Expert-level virtualization experience with VMware & Hyper-V.
- Experience with ticketing software: incident management, time allocation, projects, and opportunities.
- Maintain required vendor certifications.
- Ability to travel up to 25–50%.
- Ability to handle equipment and occasionally lift/move up to 25 pounds.
