Sales Support Specialist
Tarkett
Sales Support Specialist II
Cable ONE
full-time
Posted on:
Origin: • 🇺🇸 United States • Alabama, Arizona, Florida, Idaho, Illinois, Iowa, Kansas, Louisiana
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide administrative assistance for sales, including outlet/activation fees and account adjustments
- Process paid sales orders accurately: review order information, create accounts in ACSR, and schedule new orders
- Manage paid sales order tickets to ensure timely completion
- Enter sales information into sales management systems with accuracy and integrity
- Create and submit sales logs and reports on a timely basis
- Maintain and update sales and client records
- Manage bulk account entries, enter new addresses in ACSR, and manage Special Request Orders (SROs)
- Address service order quality issues through to resolution
- Oversee the order cancellation process, ensuring proper documentation and feedback to associates/managers
- Assist with order fulfillment and troubleshoot client/internal issues as needed
- Proactively contact customers to renegotiate installation due dates or resolve scheduling conflicts
- Take inbound sales calls as needed
- Serve as SME on day-to-day activities: assist with troubleshooting orders, promo support, and order validation
- Participate in Contingency/Mitigation Plan by handling customer calls during high call volume periods; collaborate with Help Desk Leadership and Workforce Management
- Document and report on call handling during contingency activations to drive process improvement
- Assist with marketing projects and events; support proposal creation, contract processing, and RFP/RFI responses
- Support associate requests via Tickets or Calls and resolve inquiries in a timely manner
- Track and document completed tasks, customer interactions, and resolution efforts; provide data insights and feedback on trends and process gaps
- Support implementation of continuous process improvement initiatives
- Perform other duties as assigned
Requirements
- High school diploma or equivalent required
- 2–3 years of prior experience in sales support, helpdesk, or customer service preferred
- Proficiency with Microsoft Office (Excel, Word, PowerPoint, Access)
- Strong attention to detail and accuracy in data entry and reporting
- Excellent communication skills, with the ability to maintain professionalism and empathy
- Ability to manage multiple priorities and adapt to shifting demands
- Demonstrated problem-solving skills and resilience in high-volume or changing environments
- Required to sit, use hands, talk, and hear; may be required to lift up to ten pounds; must be able to use close and color vision and adjust focus
- Job offers are contingent upon the results of background, drug screening, and reference check
