Cabinetworks Group

Customer Support

• Provide highest level of service for order inquiries and product support
• Determine root causes of issues and develop resolution plans
• Collaborate with field sales to enhance customer experiences
• Answer inbound calls and take initial orders
• Enter customer orders with high accuracy and volume
• Maintain department standards and participate in training

Customer Care Representative

Account Executive

• Develop and grow sales of Cabinetworks Group products within the Florida territory of Home Depot’s landscape to meet and exceed projections for overall sales and comparative store growth
• Build and leverage business relationships with kitchen designers, pro desk, outside sales reps, and store management to promote sales and comparative growth
• Conduct 4-6 store calls daily or as otherwise determined by management
• Collaborate with the internal Sales Operations team to maximize efficiency, contact with designers, and execution of daily tasks and administrative needs
• Analyze sales, service and marketing reports to develop a tactical and targeted sales plan to meet and/or exceed goals
• Execute KPIs connected to Cabinetworks Group global strategies including but not limited to product launches, designer engagement, and merchandising enhancements
• Proactively, effectively and promptly address product, warranty and/or service issues and communicate resolution with all parties involved

Territory Sales Representative

Account Manager

• Develop and grow sales of Cabinetworks Group products within the North East territory of Home Depot’s landscape to meet and exceed projections for overall sales and comparative store growth.
• Build and leverage business relationships with Home Depot’s OSR team, their management hierarchy, the Design Connect Pro team and Pro customers to develop new business and drive growth in the Pro segment.
• Work directly with Home Depot’s Pro customers to manage their project and facilitate a seamless experience resulting in loyal and repetitive business.
• Conduct daily in person and virtual meetings to develop new business and maintain book of business.
• Partner with the local territory sales representatives to intake Pro leads, including business funneled through the in-store Pro desk.
• Collaborate with the Sales Operations team to maximize efficiency, communicate with key target accounts, and execute daily business needs.
• Leverage internal reporting and Home Depot’s Business Analyst support to examine the business and develop tactical strategies to meet and/or exceed goals.
• Participate in and actively pursue continuous learning to become an expert on Cabinetworks Group products and service platforms.
• Proactively address product, warranty and/or service issues and communicate resolution with all parties involved.

Customer Care Representative

Territory Sales Representative

Pro Sales Account Manager