Customer Care Representative
Cabinetworks Group
full-time
Posted on:
Location Type: Office
Location: Waconia • Minnesota • United States
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Job Level
About the role
- Provide highest level of service for order inquiries and product support
- Determine root causes of issues and develop resolution plans
- Collaborate with field sales to enhance customer experiences
- Answer inbound calls and take initial orders
- Enter customer orders with high accuracy and volume
- Maintain department standards and participate in training
Requirements
- High School diploma or GED
- 1-3 years customer service experience
- Proficient computer skills including Microsoft Office Suite
- Demonstrated ability to type 45-50 WPM
- Excellent organizational skills
- Demonstrated successful ability to input data with high accuracy
- Excellent verbal and written communication skills
- Demonstrated capability to resolve conflict over sensitive issues
- Ability to function independently without daily management interaction
Benefits
- Equal opportunity employer
- Committed to complying with laws
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrytypingMicrosoft Office Suite
Soft Skills
customer serviceorganizational skillsverbal communicationwritten communicationconflict resolutionindependent work
Certifications
High School diplomaGED