Business Technology Integrators

Learning and Development

• Design, develop, implement, and maintain LMS training materials using adult learning principles and best practices.
• Follow a systematic instructional design approach for training development, implementation, maintenance, documentation, review, and approval processes.
• Develop interactive online learning modules using Articulate 360 (Storyline 360 and/or Rise 360).
• Create scenario-based learning activities and assessments that measure learner comprehension and knowledge retention.
• Develop SCORM-compliant eLearning modules that meet Section 508 accessibility requirements.
• Conduct live virtual instructor-led training (VILT) sessions, webinars, and user training.
• Develop and maintain training documentation, user guides, job aids, and instructional materials.
• Collaborate with stakeholders and subject matter experts to identify training needs and update course content.
• Maintain organized training records, documentation, and version control.

Learning Management Systems, Training Specialist

System Administrator

• Provide advanced Tier II help desk support for Health and Human Services (HHS) National Institutes of Health (NIH) Learning Management System (LMS)
• Maintain primary responsibility for implementing the HHS LMS across NIH
• Provide consultation to end-users and system administrators including system demonstrations
• Provide support to the NIH community to increase their use of the LMS
• Provide training and information to Tier 1 Help Desk agents
• Monitor and report on ticket trends and patterns
• Facilitate system audits to maintain data integrity
• Identify opportunities for system enhancement
• Migrate historical/external data to the LMS
• Maintain knowledge base and system documentation
• Plan outreach, communications, and training efforts

Learning Management System, LMS Administrator

Administration

• Provide advanced Tier II help desk support for NIH Learning Management System (LMS)
• Maintain primary responsibility for implementing the HHS LMS across NIH
• Provide consultation to end-users and system administrators
• Provide support to the NIH community to increase their use of the LMS
• Provide advice, guidance, and technical evaluation for online training content in the LMS
• Provide training and information to Tier 1 Help Desk agents
• Monitor and report on ticket trends and patterns to identify issues
• Facilitate system audits to maintain data integrity
• Triage system issues and escalate to Tier 3 support as needed
• Identify opportunities for system enhancement
• Migrate historical/external data to the LMS
• Maintain knowledge base and system documentation
• Promote use of the LMS in the NIH community

Learning Management Services – LMS Administrator

Product Manager

• Define and maintain the product backlog for the Data & AI platform, ensuring alignment with the university’s long-term strategic plan and near-term priorities.
• Translate institutional goals (student success, research advancement, operational efficiency) into actionable product objectives.
• Collaborate with faculty, researchers, administrators, and IT leaders to gather requirements and identify high-value data and AI use cases.
• Serve as the primary liaison between business stakeholders and the technical development team.
• Create, refine, and prioritize the product backlog based on business value, compliance requirements, and technical feasibility.
• Define acceptance criteria and ensure clarity for data, AI, and integration-related user stories.
• Collaborate with data engineers, AI/ML specialists, developers, and architects to deliver platform features and enhancements.
• Support Agile ceremonies (sprint planning, standups, reviews, retrospectives) and ensure the team has a clear understanding of the overall vision and business value of priorities.
• Partner with institutional data governance groups to enforce data security, compliance, and stewardship and quality standards and processes.
• Ensure AI applications comply with ethical and responsible AI guidelines in higher education.
• Guide the development of AI/BI apps, BI apps, self-service analytics, and AI-powered insights for faculty, staff, and leadership.
• Identify opportunities to embed AI/ML models (e.g., student retention predictions, enrollment forecasting, research analytics).
• Communicate platform benefits, features, and updates to stakeholders.
• Drive adoption through demonstrations, training, and user enablement activities.
• Help guide value creation, realization, and measurement through Data & AI products
• Monitor product performance, collect feedback, and adjust priorities based on evolving institutional needs.
• Stay current on data & AI/ML trends and recommend platform innovations.

Learning Management Systems, Training Specialist

Learning Management System, LMS Administrator

Learning Management Services – LMS Administrator

Product Owner, Data & AI