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Learning Management Services – LMS Administrator
Business Technology IntegratorsIT professional providing advanced Tier II help desk support for NIH Learning Management System implementation. Responsible for user engagement, technical evaluation, and system maintenance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing advanced Tier II help desk support for Learning Management Systems, with a focus on user training, system implementation, and data migration. Proficient in maintaining documentation and ensuring compliance with SCORM standards and Section 508 requirements.
Highest-signal resume keywords
Learning Management System SupportData Migration ExperienceHelp Desk SupportSCORM Standards KnowledgeUser Documentation Maintenance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Learning Management SystemData MigrationHelp Desk SupportSCORM StandardsSection 508 ComplianceUser DocumentationSystem ImplementationAcceptance TestingSystem AuditsTechnical Evaluation
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationCustomer Service Skills
Tools & Technologies
Virtual Collaboration Tools
Industry Keywords
NIHHHSEnd-User SupportSystem InterfacesTraining Delivery
About the role
Key responsibilities & impact- Provide advanced Tier II help desk support for NIH Learning Management System (LMS)
- Maintain primary responsibility for implementing the HHS LMS across NIH
- Provide consultation to end-users and system administrators
- Provide support to the NIH community to increase their use of the LMS
- Provide advice, guidance, and technical evaluation for online training content in the LMS
- Provide training and information to Tier 1 Help Desk agents
- Monitor and report on ticket trends and patterns to identify issues
- Facilitate system audits to maintain data integrity
- Triage system issues and escalate to Tier 3 support as needed
- Identify opportunities for system enhancement
- Migrate historical/external data to the LMS
- Maintain knowledge base and system documentation
- Promote use of the LMS in the NIH community
Requirements
What you’ll need- Experience with learning management systems used as an enterprise tool
- Experience with major IT system implementations and supporting end-users
- Experience with Help Desk support
- Experience maintaining user documentation and SOPs
- Experience supporting system interfaces
- Experience migrating data between systems and ensuring the quality of the migration, to include acceptance testing
- Experience with SCORM standards and Section 508 requirements
- Experience delivering system training (e.g. instructor-led, webinar-based, small group demos, or 1:1 consultation)
- Experience using virtual collaboration tools for training, communications, and customer service
- Excellent verbal and written communication skills
- Excellent customer service skills
Benefits
Comp & perks- Must Be A US Citizen
- Technical and functional support for LMS
- Assistance with system migration project