Learning Management System, LMS Administrator

Business Technology Integrators

IT professional providing advanced help desk support for Learning Management System at NIH. Seeking skilled candidates for a fully remote position with Business Technology Integrators.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Learning Management Systems (LMS) implementation and support, with a strong focus on user training, data migration, and system documentation. Proven ability to enhance system usage and maintain data integrity while providing exceptional customer service.

Highest-signal resume keywords

Learning Management System (LMS) ExperienceHelp Desk Support ExperienceData Migration ExperienceSCORM Standards KnowledgeExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Learning Management System (LMS)Data MigrationSystem ImplementationUser Documentation MaintenanceSCORM StandardsSection 508 ComplianceSystem AuditsEnd-User SupportAcceptance TestingTraining Delivery

Soft Skills

Excellent Customer Service SkillsVerbal Communication SkillsWritten Communication Skills

Tools & Technologies

Virtual Collaboration Tools

Industry Keywords

Health and Human Services (HHS)National Institutes of Health (NIH)Sensitive Data Management

About the role

Key responsibilities & impact

Provide advanced Tier II help desk support for Health and Human Services (HHS) National Institutes of Health (NIH) Learning Management System (LMS)
Maintain primary responsibility for implementing the HHS LMS across NIH
Provide consultation to end-users and system administrators including system demonstrations
Provide support to the NIH community to increase their use of the LMS
Provide training and information to Tier 1 Help Desk agents
Monitor and report on ticket trends and patterns
Facilitate system audits to maintain data integrity
Identify opportunities for system enhancement
Migrate historical/external data to the LMS
Maintain knowledge base and system documentation
Plan outreach, communications, and training efforts

Requirements

What you’ll need

Must Be A US Citizen
Experience with Learning Management System (LMS)
Experience with learning management systems used as an enterprise tool
Experience with major IT system implementations and supporting end-users
Experience with Help Desk support
Experience maintaining user documentation and SOPs
Experience supporting system interfaces
Experience migrating data between systems and ensuring the quality of the migration, to include acceptance testing
Experience with SCORM standards and Section 508 requirements
Experience delivering system training (e.g. instructor-led, webinar-based, small group demos, or 1:1 consultation)
Experience using virtual collaboration tools for training, communications, and customer service
Excellent verbal and written communication skills
Excellent customer service skills
Knowledge and experience working with sensitive data

Benefits

Comp & perks

100% remote
Competitive salary