BURGA

Social Media Manager

• Represent BURGA’s brand voice across English-speaking social media channels and online communities.
• Build and nurture an engaged community by responding to comments, messages, mentions, and reviews.
• Monitor, manage, and respond to both positive and negative feedback in a professional, on-brand way.
• Escalate sensitive, high-risk, or crisis-related issues and contribute to crisis management workflows.
• Support junior agents in their daily tasks by answering questions and assisting with complex or sensitive cases.
• Assist in planning and executing community activations and gifting initiatives.
• Stay on top of social media trends, viral formats, memes, trending sounds, and adapt them creatively for community management.
• Track and analyze community engagement, sharing insights and improvements.

Social Media Community Manager