Bureau Veritas Group

Customer Support

• Primary point of contact between Bureau Veritas and assigned client base
• Provide exceptional customer support on a daily basis
• Develop strong client relationships by providing service excellence to all customers
• Act as the key liaison between clients, laboratory and Bureau Veritas management to ensure overall satisfaction
• Respond to all client communications (telephone or email) and redirect to appropriate Bureau Veritas contact
• Provide clients with technical support on varied sampling projects
• Document and ensure closure to all client complaints and provide feedback to internal management
• Stay current with all quality assurance processes
• Coordinate reports, data, billings and client requests
• Engage in cross-training and career pathing to support Customer Service Team success

Customer Service Associate

IT Support

• Receive, review, verify completeness and accuracy of building permit applications and associated documents
• Ensure proposed construction projects comply with applicable building codes, zoning regulations, and other standards
• Provide guidance and general interpretation of building codes to applicants and stakeholders
• Coordinate and schedule building inspections at various stages of construction projects
• Provide customer service on-site, virtually, by phone and email regarding permit requirements, application status, and code inquiries
• Represent the department and interact professionally with internal and external stakeholders
• Issue permits and accurately calculate and collect permit fees
• Maintain accurate records of permits issued, inspections conducted, and fees collected
• Generate reports and correspondence related to permit applications and inspections
• Provide technical support and guidance to internal staff and external stakeholders on building codes, permit requirements, and inspection procedures
• Collaborate with other departments, agencies, and officials involved in the permitting and inspection process
• Attend meetings and training sessions to stay updated on changes in building codes and regulations
• Perform assigned duties within the supported agency’s guidance, culture, and approach
• Other duties as assigned

Permit Technician / Administrator

Program Manager

• Supervise overall operation of a program including multiple projects and ensure communication between sales and technical operations
• Serve as consultative resource for clients and sales; may participate in presentations
• Manage program budget, costs, scope, risk, change, and issue management
• Mentor and train team members; manage and mentor multiple Project Managers
• Responsible for program contribution to business profit and loss center and financial outcomes of client accounts
• Oversee workflow of zoning/survey team and determine staffing or vendor needs
• Ensure ALTA Surveys and Commercial Real Estate Due Diligence quality and compliance
• Prepare and provide regular reports on program performance and profitability
• Support sales in proposals, cost estimates, and act as main point-of-contact during execution
• Ensure post-delivery revisions adhere to contractual scope and mitigate scope creep
• Manage field staff schedules, perform technical reviews, and act as technical lead
• Participate in recruiting activities and ensure compliance with federal, state, and local legal requirements
• Maintain confidentiality, follow policies and SOPs, and ensure safe work environments
• Travel to client sites across the U.S. and perform onsite field duties as required

Program Manager, ALTA

•Permit application processing by receiving, reviewing, verifying completeness and accuracy of building permit applications and associated documents
•Ensuring code compliance by ensuring that proposed construction projects comply with applicable building codes, zoning regulations, and other relevant standards
•Provide guidance and general interpretation of building codes to applicants and stakeholders
•Perform Building Inspection coordination and scheduling
•Provide customer service on-site, virtually by computer, phone and email regarding permit requirements, application status, and code inquiries
•Represent the department and interact professionally with internal and external stakeholders
•Provide information and guidance on the permit process and necessary documentation
•Issue permits and accurately calculate and collect permit fees
•Record keeping while maintaining accurate records of permits issued, inspections conducted, and fees collected
•Generate reports and correspondence related to permit applications and inspections
•Provide technical support and guidance to internal staff and external stakeholders on matters related to building codes, permit requirements, and inspection procedures
•Collaborate with other departments, agencies, and officials involved in the permitting and inspection process
•Attend meetings and training sessions to stay updated on changes in building codes and regulations
•Perform assigned duties within the supported agency’s guidance, culture, and approach
•Other duties as assigned

Permit Technician

Director

• Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization.
• If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.
• Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.
• This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

Customer Service Associate

Permit Technician / Administrator

Program Manager, ALTA

Permit Technician

Senior Director