Bupa

Financial Planning and Analysis

• Be the subject matter expert for treasury accounting across UK and Irish regulated entities.
• Prepare and analyse financial results (management and statutory) related to treasury activities.
• Make sure trades are accurately reflected in the Treasury Management System (TMS) and reconcile with the general ledger.
• Own the accounting and reporting for derivatives and hedge accounting.
• Deliver timely and accurate statutory, regulatory, and management reports.
• Provide clear explanations of treasury performance to stakeholders and support audit processes.
• Collaborate with the Head of Treasury and Senior Investment Manager on planning and forecasting.
• Support enhancements to the TMS and test system changes.
• Maintain up-to-date documentation and apply new accounting standards in line with Bupa policy.
• Share your expertise with the wider finance team and contribute to broader initiatives.

Financial Reporting Accountant – Treasury

Customer Support

• Lead the Customer Service Centre to deliver excellent customer experience, managing performance and operating costs across a high-volume environment.
• Own demand forecasting, resource planning and day-to-day capacity management for UK Insurance contact teams (Customer Service, Provider Management, New Business and Retention).
• Oversee accurate processing of funding requests and adoption of care pathways; ensure fair, first-time resolution of complaints and appropriate escalation when needed.
• Drive our customer service modernisation programme, improving processes and technology
• Optimise cost efficiencies and manage operating budget of circa £60m
• Maintain robust Business Continuity and Disaster Recovery plans
• Partnering with Sales, Technology and Transformation teams at Bupa Board reporting & strategy support, engagement with Executive stakeholders

Financial Reporting Accountant – Treasury

Customer Services Director