Bupa

Data Engineer

• Support key initiatives, data assets, and projects by collaborating with cross-functional teams (e.g., product teams and projects)
• Source and connect data from multiple sources, understanding data warehouse and database infrastructures
• Work with large, complex datasets, using tools to transform data and import into various destinations
• Gather, interpret, and present insightful data to stakeholders at all levels
• Extract actionable insights and provide tactical recommendations to help internal customers meet their goals
• Develop complex MI data and delivery solutions using SQL, Excel, Access, Power BI, and VBA, focusing on formula creation and automation
• Communicate complex technical or migration issues to non-technical stakeholders, ensuring clarity
• Present results of analysis in sprint reviews, highlighting key implications (“so what?”) for the business
• Clarify and document business data definitions and requirements, including obtaining and formatting data from legacy systems using Excel, SQL, and Alteryx
• Take ownership of personal and professional development, staying up to date with new products and data management techniques
• Demonstrate awareness of relational database structures, principles, and practices
• Quantify value delivered to internal customers and champion data best practices, providing regular feedback and identifying opportunities for improvement
• Create insightful dashboards and reports to support business decision-making

Data Migration Engineer

Risk

• Own, design and continuously enhance the Regulated Entity Risk Management Framework, ensuring alignment with Group standards, regulatory expectations and business strategy
• Lead risk policy governance, including development, maintenance and oversight of locally owned risk management policies
• Run the quarterly policy governance cycle, preparing and presenting papers to the Executive Oversight Committee on Enterprise and Local policy approvals and governance decisions
• Provide independent assurance and credible challenge to senior management on the effectiveness of risk frameworks and policy compliance
• Act as a trusted advisor to executives and Boards on enterprise risk governance matters
• Enable consistent adoption of risk frameworks across the business, working closely with first line teams, Compliance and Internal Audit
• Monitor regulatory developments and industry leading practice, ensuring risk governance arrangements remain current and effective
• Lead initiatives to uplift risk management maturity, simplifying and strengthening governance processes

Enterprise Risk Framework & Policy Governance Manager

Recruitment

• Manage end-to-end recruitment for clinical roles, from requisition through to offer and onboarding
• Partner closely with hiring managers across ward, theatre, outpatient and diagnostic services to understand workforce needs
• Lead proactive direct sourcing strategies to identify and engage hard-to-fill clinical talent (e.g. theatre nurses, scrub practitioners, specialist nurses)
• Build and maintain robust talent pipelines across key clinical disciplines
• Create compelling, clinically relevant job adverts across multiple platforms
• Utilise job boards, LinkedIn, referrals, and targeted search methods to attract passive candidates
• Screen and assess candidates for clinical competence, experience, and cultural fit
• Ensure all candidate activity is accurately tracked in the ATS (Workday)
• Coordinate interviews and support hiring managers throughout the selection process
• Drive timely feedback and maintain strong candidate engagement
• Collaborate with onboarding teams to ensure clinical compliance and documentation is complete at offer stage (e.g. NMC/HCPC checks, right to work)
• Provide regular market insight and hiring updates to senior stakeholders
• Champion inclusive hiring practices within clinical recruitment
• Support team collaboration and provide cover across roles when needed

Recruiter – Clinical Services, Nursing, Theatre, Care

Solutions Engineer

• Lead the design and integration of IT systems across new acquisitions and site builds
• Support due diligence activities, including assessing risks, costs, and integration requirements
• Create clear, practical integration designs across infrastructure, applications, networks, identity, and core business systems
• Guide decisions on system migration, consolidation, replacement, or retention
• Support data migration activities, including assessing data quality and risks
• Develop integration roadmaps that align with wider business plans and dependencies
• Produce clear, evidence-based recommendations to support technology and business decisions
• Document key architectural decisions throughout integration and transition phases
• Design integration approaches for clinical, operational, and corporate systems
• Assess legacy systems, technical debt, and supplier constraints to inform decision-making
• Ensure solutions are scalable, secure, and support high-quality healthcare delivery
• Work closely with business and technology teams to deliver against strategic goals
• Translate business needs into practical technology solutions and product backlogs
• Balance short-term delivery needs with long-term strategy and simplification
• Build strong relationships with internal teams and external partners
• Communicate technical ideas clearly to both technical and non-technical audiences
• Engage with governance processes to ensure solutions meet standards and controls

Solution Architect

Full-stack Engineer

• Provide clear technical leadership across clinical and operational systems
• Build and lead a team of engineers and technical specialists
• Translate clinical and operational needs into actionable delivery plans
• Enable evidence-based decisions by articulating patient safety, clinical risk, information governance, security and operational impacts
• Build strong relationships with clinicians, practice managers, operational service owners and technology teams, influencing decisions to protect continuity of care
• Coach and develop your team to improve clinical systems capability raising quality and reducing operational risk
• Work in close partnership with Product Owners, constructively challenging intent and prioritisation to ensure solutions are technically sound, safe, and aligned to long term outcomes
• Lead delivery and ongoing optimisation of clinically critical platforms and workflows (e.g., PAS, EMR, PACS and specialist systems), ensuring safe, reliable operation
• Provide hands-on technical leadership for clinical and operational delivery, coordinating technical SMEs, suppliers and service teams across projects of varying scope and complexity.
• Own end-to-end interoperability and integration delivery (design, mapping, testing, deployment and monitoring), including standards such as HL7 v2, FHIR, DICOM, ICD-9/10 and SNOMED CT where applicable

Technical Lead

Analyst

• Undertake daily operations for user provisioning, de-provisioning, access certification, role management, Privileged Access Management (PAM), service account management and exception management
• Operate the processes related cryptographic keys, digital certificates and secret management
• Work closely with IAM Architecture and IAM Engineering to streamline IAM processes
• Be part of out-of-hours on-call rota delivering key access management processes
• Deliver services against defined SLAs and KPIs, ensuring operational excellence and continuous improvement
• Deliver high level of customer satisfaction for end-user facing processes
• Resolve and address IAM issues, incidents, and service requests.
• Manage issues and provide support as needed on service requests, incidents and changes
• Investigate, troubleshoot and remediate security incidents and control defects/gaps
• Develop and adhere to guidelines/processes for deploying, monitoring, maintaining, and documenting essential services, such as SOPs and playbooks to support operations
• Diligently follow operating procedures and seek management oversight for exceptions
• Drive automation and optimisation of IAM processes to improve user experience, reduce manual effort, errors, and operational risk
• Drive the culture for the IAM operations team to foster collaboration, innovation, and ownership of outcomes

Senior IAM Analyst

Engineer

• Design, configure, develop, integrate, deploy and maintain Identity Governance and Administration (IGA), Privileged Access Management (PAM) and Electronic Identity Management (EIM) technologies.
• Integrate IAM, PAM and EIM tools with enterprise systems, applications, and directories (e.g., Active Directory, EntraID, HR systems, core business applications)
• Develop custom connectors, workflows, and policies in IAM for onboarding/offboarding and access provisioning as well as certificates, keys and secrets
• Identify, analyse and resolve system design weaknesses.
• Troubleshoot and manage the resolution of issues relating to identities, systems, access, accounts, authentication, authorisation, entitlements, and permissions.
• Determine and recommend the most appropriate response to identified more complex problems, issues and/or defects by assessing impact and prioritisation
• Develop and adhere to guidelines/processes for deploying, monitoring, maintaining, and documenting essential services, such as detailed design, configuration guides, SOPs and playbooks to support operations
• Be part of (as required) out-of-hours on-call rota supporting key IAM services
• Deliver the correct level of service to stakeholders and users

IAM Engineer

• Design, configure, develop, integrate, deploy and maintain Identity Governance and Administration (IGA), Privileged Access Management (PAM) and Electronic Identity Management (EIM) technologies
• Providing subject matter expertise in IAM design issues, ensuring solutions are scalable, resilient, and secure
• Integrate IAM, PAM and EIM tools with enterprise systems, applications and directories (e.g., Active Directory, EntraID, HR systems, core business applications)
• Develop custom connectors, workflows and policies in IAM for onboarding/offboarding and access provisioning as well as certificates, keys and secrets
• Identify, analyse and resolve system design weaknesses. Troubleshoot and manage the resolution of issues relating to identities, systems, access, accounts, authentication, authorisation, entitlements and permissions.
• Determine and recommend the most appropriate response to identified more complex problems, issues and/or defects by assessing impact and prioritisation
• Develop and adhere to guidelines/processes for deploying, monitoring, maintaining and documenting essential services, such as detailed design, configuration guides, SOPs and playbooks to support operations
• Be part of (as required) out-of-hours on-call rota supporting key IAM services
• Deliver the correct level of service to stakeholders and users

Senior IAM Engineer

Therapist

• Delivering excellent standards of telephone assessment via video and audio capabilities.
• Providing diagnosis, prescription of self-management techniques and onward referral within the services.
• Monitoring and follow up complex cases and red flag cases, escalate where required and appropriate to the Clinical Lead.
• Assessing customer needs and provide appropriate advice and support.
• Managing customer pathways, delivering the most appropriate clinical outcomes at the best cost for the customer.

Virtual MSK Physiotherapist

• Lead and drive technology change and innovation across Bupa Care Services
• Translate business challenges into clear, strategic technology solutions, balancing cost, risk, and time to value
• Collaborate across architecture, engineering, data, security, and operations to deliver the technical vision
• Design and influence end-to-end solutions, ensuring alignment with architectural standards and governance
• Build strong relationships with internal teams and external partners to support successful delivery
• Communicate complex ideas clearly to both technical and non-technical stakeholders
• Ensure solutions meet governance, compliance, and quality standards with minimal friction

Administration

• Supporting Reward Business Partners with day‑to‑day stakeholder management across People Services, Pay Services, managers and external suppliers.
• Managing shared mailboxes and case workflows, responding to reward‑related queries and ensuring timely resolution or escalation.
• Acting as the Health & Care Services subject matter expert for the SNOW case management system, maintaining processes and highlighting service risks.
• Administering cyclical reward processes such as welcome bonuses, Care Friends, salary frameworks, Pay Governance Committees, People Board submissions and the Annual Reward Review.
• Tracking, validating and processing payments accurately and within payroll deadlines.
• Supporting core reward activities including incentive cycles, salary surveys, pay governance routines and systems activity.
• Providing analytical support for reward‑related transformation and change projects.
• Supporting job evaluation activity, coordinating documentation, stakeholders and panel scheduling.
• Assisting Workday users by resolving access or functional queries and escalating where appropriate.
• Maintaining reward documentation, policies and content libraries to ensure accuracy and accessibility.
• Identifying opportunities to improve reward processes, services and user guidance through continuous improvement.

Reward Administrator

Medical Director

• Lead and deliver the clinical strategy across Clinics & Specialist Primary Care, working closely with service line directors
• Ensure services are consistently rated ‘Good’ or above by the CQC and comply with Bupa clinical governance and risk standards
• Act as the clinical voice on the Clinics Leadership Team, contributing to strategic and operational decision-making
• Attract, develop and retain high-calibre clinical professionals across multiple specialties
• Ensure robust clinical governance, performance management and management of clinical outliers
• Work with Innovation and Product teams to develop new pathways and services that enhance patient outcomes
• Oversee the collection and use of clinical outcomes, PROMs and PREMs to evidence quality and value
• Support sales and marketing activity by articulating Bupa’s clinical excellence and expertise

Medical Director – Clinics

Customer Support

• Answering a variety of calls to help support our customer enquires
• You’ll help customers understand what’s covered by their policy – and sometimes that means saying no, but always with empathy and care
• Not every treatment being requested is covered on the customers policy and you need to be confident and comfortable declining treatment requests
• Keep our records up to date so we can give customers the best support

Customer Service Advisor

Operations

• Accountable for leading and managing a range of service activities to ensure performance is optimised and clinical governance process are adhered to
• Driving and improving operational performance and efficiency across multiple service lines
• Taking accountability for the service line growth, quality improvement and people management
• Driving a culture of continuous improvement by reviewing demand, understanding customer needs and delivering process improvements
• Supporting multiple locations and will need to travel

Data Migration Engineer

Enterprise Risk Framework & Policy Governance Manager

Recruiter – Clinical Services, Nursing, Theatre, Care

Solution Architect

Technical Lead

Senior IAM Analyst

IAM Engineer

Senior IAM Engineer

Virtual MSK Physiotherapist

Solution Architect

Reward Administrator

Technical Lead

Medical Director – Clinics

Customer Service Advisor

Regional Service Operations Manager – North & South Region