Built

Customer Success Manager

• Provide post-onboarding support for clients using standardized success playbooks
• Monitor and drive product adoption of key stakeholders on key features through scalable training, webinars, and educational content
• Execute one-to-many engagement strategies such as newsletters, webinars, office hours, and product discovery outreach to promote adoption and feature utilization
• Create and maintain scalable resources (e.g., FAQs, how-to guides, onboarding materials) to address common client questions and improve self-service
• Assist with basic business reviews to track progress, uncover opportunities, and support renewal readiness
• Analyze client usage, activation, and health data to identify trends and guide proactive outreach
• Conduct discovery for basic professional service needs and refer clients for deeper support (e.g., workflow reviews) when appropriate
• Facilitate referral, testimonial, and marketing outreach activities across your portfolio
• Collaborate with internal teams to share insights and enhance scalable processes
• Maintain accurate and up-to-date client records in Salesforce and other internal systems

Client Success Manager

Accountant

• Own the end-to-end revenue accounting process, including billing, invoicing, collections and commissions
• Interpret and apply ASC 606 to high-volume, complex SaaS contracts including variable consideration, tiered pricing, and usage-based models
• Lead and develop a high-performing revenue operations team, fostering collaboration and a mindset of continuous improvement
• Oversee timely and accurate month-end close activities, including reconciliations, journal entries, and revenue reporting
• Design and implement scalable QTC workflows, including contract review automation, billing logic standardization, and revenue subledger enhancements
• Partner with Sales, Deal Desk, Legal, Corporate Accounting, and FP&A on contract review, structuring, and revenue recognition considerations
• Investigate and resolve revenue-related discrepancies, implementing cross-functional solutions to prevent recurrence
• Lead special projects, including ERP optimization, automation initiatives, and process enhancements to scale revenue operations
• Partner with engineering/product teams to drive QTC architecture, data governance, and system automation initiatives
• Manage and enhance quote-to-cash (QTC) policies and procedures, implementing best practices to optimize efficiency and accuracy
• Architect scalable QTC workflows and controls, including contract ingestion, billing automation, and revenue subledger integration
• Oversee accounts receivable and collections, ensuring alignment with public company standards and maintaining healthy balances through effective policy governance
• Partner with the Controller and VP of Finance to assess risks, strengthen internal controls, and support IPO or public company readiness initiatives
• Support external audits and SOX compliance, ensuring timely and accurate documentation and communication

Senior Revenue Accountant

Full-stack Engineer

• Work on a team implementing practical solutions for large-scale problems, as well as everyday quality of life issues to support our next generation platform (iPaaS) for building integrations with customer systems
• Develop in a full stack software system which includes backend systems (Python, AWS), web applications (React Js), REST APIs, and microservices
• Write tests for newly implemented code to maintain product integrity
• Ensure code quality, organization, and automation in our code bases
• Participate in code reviews
• Dig into project requirements and provide task time estimates
• Collaborate and maintain a high standard of communication with team members, designers, and product managers to provide end-to-end solution
• Contribute to major frontend & backend features that our customers use every day
• Develop new features and enhance existing features in one of our core domains. We are building AI features into the platform, so having knowledge of Generative and Agentic AI will be a big plus.

Senior Software Engineer

Implementation Specialist

• As an Implementation Manager, you will be responsible for onboarding new and existing lending clients, specializing in all types of lending programs in Built SaaS product. The ideal candidate can translate client needs into executable project plans and lead clients through the on-boarding and change management process. This person should be a strong problem solver and collaborative team member.
• Responsibilities:
• Primary point of contact for the client
• Management of a portfolio (6-9 estimated) of new customer implementation projects at a time
• Runs weekly status and health communication to client stakeholders
• Responsible for designing and configuring client’s version of the SaaS product
• Responsible for discovery efforts on client workflows to properly define requirements and success criteria
• Creates and maintains the client’s project plan and timeline
• Partners with clients to determine training needs and required materials
• Partners with internal Sales department during the Sales cycle to understand client needs
• Responsible for optimizing client engagement and satisfaction with the platform
• Represent the voice of the customer in cross-functional collaboration with sales, product, and engineering teams
• Coach and assist more junior team members
• Document best practices for the team and the business
• Lead internal projects that support the team and the business
• Willingness to travel within North America as required (estimated 20%)

Implementation Manager

Financial Planning and Analysis

• Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry.
• The Built platform is used by hundreds of leading North American lenders and asset managers, and thousands of developers, home builders, and contractors.
• Since our founding in 2015, we’ve partnered with over 140 of the top financial institutions in the U.S. and Canada, including 35+ of the top 100 U.S. construction lenders.
• With our latest $1.5B valuation, we’re on a continued growth trajectory and are committed to attracting the best talent in the world. We want you to be a part of this exciting journey.
• As Built continues its rapid growth, the complexity of forecasting, monetization, and financial storytelling increases in lockstep. The Finance Lead, Owner General Contactor (OGC) will play a critical role in owning and evolving revenue forecasting and commercial analytics. You’ll lead the full revenue planning cycle monthly, quarterly, annually, and partner across Sales, RevOps, Customer Success, Analytics and Accounting to align bookings, churn, and expansion insights with financial outcomes. Beyond forecasting, you’ll contribute to GTM capacity modeling, usage-based revenue analytics, product monetization efforts and ROI and scenario modeling for growth initiatives. This is a high-impact, high-visibility role with executive exposure, board-level deliverables, and direct influence on strategic decisions. If you’re energized by building in ambiguity, translating data into action, adopting AI tools to build the future of Finance, and shaping the financial foundation of a scaling SaaS company, you’ll thrive here.

Finance Lead, Owner General Contractor

• As Built continues its rapid growth, the complexity of forecasting, monetization, and financial storytelling increases in lockstep. The Finance Lead, Lender will play a critical role in owning and evolving revenue forecasting and commercial analytics for our largest business segment. You’ll lead the full revenue planning cycle monthly, quarterly, annually, and partner across Sales, RevOps, Customer Success, Analytics and Accounting to align bookings, churn, and expansion insights with financial outcomes. Beyond forecasting, you’ll contribute to GTM capacity modeling, usage-based revenue analytics, product monetization efforts and ROI and scenario modeling for growth initiatives. This is a high-impact, high-visibility role with executive exposure, board-level deliverables, and direct influence on strategic decisions. If you’re energized by building in ambiguity, translating data into action, adopting AI tools to build the future of Finance, and shaping the financial foundation of a scaling SaaS company, you’ll thrive here.
• Lead the full revenue forecasting lifecycle: monthly / quarterly / annual forecasts, long-range plans, and multi‑year scenario planning.
• Architect and evolve precise financial models in Planful, covering bookings, billings, revenue performance, churn, and retention dynamics.
• Conduct cohort-level analysis of revenue performance by segment, product, and channel. Identify drivers of expansion, contraction, and churn.
• Collaborate with Product and Pricing teams on monetization strategy, new product pricing, and financial impact modeling.
• Ensure revenue forecast alignment with internal policies and ASC 606 guidance.
• Collaborate cross-functionally with Sales, RevOps, Customer Success, Analytics and Accounting to align commercial metrics and validate forecasting drivers.
• Monitor and manage unit economics across the business, ensuring scalability and efficiency in key growth and retention levers.
• Deliver scenario & sensitivity analyses that inform executive decision-making on pricing, upsell cadence, and capacity expansion.
• Drive variance analysis and KPI reporting, proactively identifying trends, risks, and upside opportunities vs forecast.
• Serve as SaaS KPI expert. Monitor and report ARR, NRR, CAC, LTV, churn, usage-based versus subscription, and other key metrics.
• Prepare strategic materials: board decks, long-range plans, monthly metric reviews, and investor‑grade presentations.
• Analyze large, complex datasets to convert insights into clear, actionable recommendations for leadership.
• Continuously improve forecasting accuracy through AI automation, system enhancements, and documentation of key modeling assumptions.