Builder Prime

Manager

• Manage the end-to-end merchant onboarding experience, bridging our internal support teams and our payments partner to ensure a smooth, fast activation process.
• Act as the point of escalation for complex customer cases, identifying recurring themes and implementing root-cause fixes.
• Build and own operational automations using agentic AI and workflow tooling to reduce manual effort across onboarding and support flows. You will be expected to ship these independently, not hand them off.
• Develop clear playbooks and documentation so our implementation and support teams can confidently handle routine payments questions.
• Manage the day-to-day operational workflows with our fintech partners, including application processing, risk escalations, and dispute resolution.
• Hold partners accountable to agreed SLAs, flag operational risks to the SVP of Operations early, and protect Builder Prime's interests.
• Support the Head of CX and CX Team to drive payments adoption, sharing accountability for adoption and attachment rates and acting as the subject matter expert on customer closing calls.
• Track core payments metrics (attach rate, volume, residuals) and report progress against revenue targets.
• Assist the Product Marketing teams by serving as the payments subject matter expert on customer-facing webinars, crafting sales enablement content, and acting as the internal champion for the product.
• Act as the central project manager for new payments features and fintech offerings, ensuring seamless rollout across Product, Sales, and Support.
• Spin up and run cross-functional "tiger teams" to tackle complex operational bottlenecks, driving alignment and execution without relying on direct authority.
• Serve as the embedded payments voice in product planning cycles, bringing operational signal and customer feedback into roadmap conversations and maintaining a standing working relationship with the Product team.

Senior Payments & Fintech Manager

Accounting Manager

• Lead all accounting and billing operations
• Financial Reporting & Close: Own the entire month-end, quarter-end, and year-end close process to deliver timely, accurate, and GAAP-compliant financial statements (Income Statement, Balance Sheet, Cash Flow)
• Internal Controls: Design and implement internal control policies and procedures to safeguard company assets while enabling profitable growth
• Cash Flow Management: Monitor and forecast cash balances, optimizing working capital, and managing A/R (Accounts Receivable) and A/P (Accounts Payable) cycles
• Evaluate and recommend improvements to accounting systems, billing platforms, and financial close processes to support company growth and audit readiness
• Audit Management: Serve as the main point of contact and coordinator for financial audits, ensuring the process is efficient and results in unqualified opinions
• Tax Compliance: Oversee all corporate income tax, sales tax and payroll tax filings, coordinating with external tax advisors as necessary
• Ensure accurate financial reporting in compliance with GAAP and company policies, including revenue recognition standards (ASC 606)
• Liaise with banks, vendors, auditors, and other financial partners as needed
• Prepare monthly board reporting packages and support investor relations
• Build, lead, and mentor accounting team with a focus on accuracy, accountability, and growth

Senior Payments & Fintech Manager

Senior Accounting Manager