Builder Prime

Sales Development Rep

• Hunt for opportunities – Engage in strategic outbound prospecting through calls, emails, and social channels to connect with potential customers
• Tell our story – Showcase Builder Prime's value proposition in ways that resonate with construction professionals
• Qualify and connect – Identify prospect needs, provide tailored solutions, and schedule qualified demos with our Account Executives
• Own your pipeline – Build and maintain a healthy flow of prospects while collaborating with the sales team on follow-up strategies
• Stay sharp – Become a product expert who can speak confidently about how we solve real problems for our customers, with access to developmental opportunities like sales book clubs and training programs
• Drive results – Track your activities and performance, reporting to the Senior Manager of Sales Development. Compete in friendly monthly challenges and celebrate your wins with the team

Outbound Sales Development Representative

Account Manager

• Own customer retention (GRR) and renewals, and expansion (NRR) opportunities across Builder Prime's strategic and enterprise customers
• Build and maintain relationships with executive stakeholders and key decision-makers
• Drive adoption, business outcomes, and long-term customer value
• Develop and execute account plans aligned to customer goals and growth opportunities
• Proactively identify and mitigate customer risk
• Serve as the voice of the customer and advocate for enterprise needs internally
• Generate customer advocacy through references, reviews, case studies, and advisory participation
• Manage a portfolio of strategic and enterprise accounts
• Conduct Executive Business Reviews (EBRs) and strategic planning sessions
• Monitor account health, adoption, engagement, and organizational changes
• Develop retention and Experience plans for at-risk customers
• Identify, qualify, and close expansion opportunities
• Lead complex renewal negotiations and contract discussions
• Coordinate cross-functional resources to support customer experience
• Provide customer insights and market feedback to Product and Leadership teams

Enterprise Account Manager

Content Marketing Manager

• Content Engine and Calendar: Own the content calendar, the publishing rhythm, and the content strategy across every channel, producing content that spans the full lifecycle from prospect to lead to customer to retention.
• Together with PMM, Solutions/Enablement, & CX Knowledge, this person turns launches, partnerships, and brand moments, including event and demand gen needs, into a steady, proactive flow of content rather than one-off scrambles.
• This includes building repeatable, low-friction content models and automating the rinse-and-repeat work with AI.
• Social and Brand Voice: Run Builder Prime's social presence and make it louder, more entertaining, and unmistakably built for contractors.
• Lead with short-form video and reels over Meta, TikTok, YouTube, and write in a voice that is brash but not crass.
• This role sets the tone and consistently shows up where our audience actually is.
• Lifecycle and Email Strategy: Audit our sales and marketing email sequences end-to-end, then own the strategy and content for new and reworked sequences in partnership with marketing ops.
• Map the right message to the right stage across prospect, lead, customer, and retention. Strategy and copy live here, while the technical send stays with marketing ops.
• Sales and CX Content: Coordinate with the Solutions and Engagement Director and the Senior CX Knowledge & Content Lead to ensure sales enablement and customer experience content aligns with the overall company content strategy. Make sure prospects, new customers, and existing customers each get the right material at the right moment, from pitch support through onboarding, adoption, and expansion. This person ensures Sales, CX, and Marketing are all producing content that aligns in vision, tone, brand, and narrative.

Head of Content Marketing

Operations

• Leverage AI tools and build AI solutions to accelerate the development of internal automation and tooling
• Design, build, and maintain CI/CD pipelines to ensure fast, reliable, and secure software delivery
• Automate repetitive engineering and operational workflows to eliminate manual overhead and reduce human error across teams
• Build and maintain internal tooling and scripts that improve productivity for developers and internal stakeholders.
• Monitor system health using New Relic and Sentry, investigate incidents, and implement lasting fixes.
• Set up and refine alerting, dashboards, and logging to give teams proactive visibility into system behavior.
• Act as a tier 2 escalation point for Customer Success, diagnosing and resolving complex technical issues
• Collaborate with Product and Engineering teams to surface recurring issues and drive systemic improvements.

Outbound Sales Development Representative

Enterprise Account Manager

Head of Content Marketing

Operational Excellence Engineer