Builder Prime

Operations

• Leverage AI tools and build AI solutions to accelerate the development of internal automation and tooling
• Design, build, and maintain CI/CD pipelines to ensure fast, reliable, and secure software delivery
• Automate repetitive engineering and operational workflows to eliminate manual overhead and reduce human error across teams
• Build and maintain internal tooling and scripts that improve productivity for developers and internal stakeholders.
• Monitor system health using New Relic and Sentry, investigate incidents, and implement lasting fixes.
• Set up and refine alerting, dashboards, and logging to give teams proactive visibility into system behavior.
• Act as a tier 2 escalation point for Customer Success, diagnosing and resolving complex technical issues
• Collaborate with Product and Engineering teams to surface recurring issues and drive systemic improvements.

Operational Excellence Engineer