Enterprise Account Manager

Builder Prime

Enterprise Account Manager overseeing all core post-sale commercial functions at Builder Prime. Building playbooks and relationships to serve strategic customers successfully.

Posted 6/30/2026full-timeRemote • California, Colorado, Florida, Idaho, New York, Ohio, Oregon, Texas, Utah, Virginia, Washington, Wisconsin • 🇺🇸 United StatesSeniorLead💰 $125,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Own customer retention (GRR) and renewals, and expansion (NRR) opportunities across Builder Prime's strategic and enterprise customers
Build and maintain relationships with executive stakeholders and key decision-makers
Drive adoption, business outcomes, and long-term customer value
Develop and execute account plans aligned to customer goals and growth opportunities
Proactively identify and mitigate customer risk
Serve as the voice of the customer and advocate for enterprise needs internally
Generate customer advocacy through references, reviews, case studies, and advisory participation
Manage a portfolio of strategic and enterprise accounts
Conduct Executive Business Reviews (EBRs) and strategic planning sessions
Monitor account health, adoption, engagement, and organizational changes
Develop retention and Experience plans for at-risk customers
Identify, qualify, and close expansion opportunities
Lead complex renewal negotiations and contract discussions
Coordinate cross-functional resources to support customer experience
Provide customer insights and market feedback to Product and Leadership teams

Requirements

What you’ll need

8+ years of Account Management, Customer Experience, or SaaS relationship management experience
Proven success managing enterprise or strategic customer portfolios
Demonstrated quota attainment across complex renewal and expansion portfolios
Experience owning complex renewals and expansion opportunities
Strong executive presence and ability to influence senior stakeholders
Exceptional communication, negotiation, and relationship-building skills
Ability to navigate complex organizations and multi-thread customer relationships
Strong business acumen and strategic thinking skills
Experience working cross-functionally with Product, Engineering, Support, and Operations teams
Experience using CRM platforms such as HubSpot or Salesforce
Experience building or formalizing enterprise account management processes in a scaling SaaS environment

Benefits

Comp & perks

Exceptional Health Coverage – We cover 95% of medical, dental, and vision premiums for employees (Aetna & Guardian), plus 50% for dependents
Strong Retirement Match – 401k with up to 4% company match that's immediately vested (no waiting period!)
Generous Time Off – 20 PTO days, 48 hours sick time, 9 paid holidays, plus a paid volunteer day to give back to your community
Annual International Retreat – All-expenses-paid company trip to connect with teammates in amazing destinations (This year we went to Cancun, Mexico! Join us for our next one in Spring 2027)
Life Happens Coverage – Company-paid life insurance ($50k), AD&D, and short-term disability, plus optional accident, hospital, critical illness, and additional life insurance
Grow With Us – $300 annual professional development stipend, plus an incredible sabbatical at 5 years (2 extra weeks PTO + $1,000 travel bonus)
Comprehensive Parental Leave – 10 weeks paid parental leave for birthing parents, 4 weeks for non-birthing parents
Fully Equipped From Day One – Company-provided laptop and all the equipment you need to succeed
Room to Grow: We LOVE to promote from within. Show us your best stuff, and you’ll have ample opportunity to grow and advance.
Flexible Work Arrangements: We are currently a mix of hybrid and fully remote roles across multiple time zones to support work-life balance.
We Hate Red Tape: We never restrict our team’s creativity, so you’ll have the freedom to experiment and test out new ideas. At Builder Prime, “Iterate To Innovate” is a foundational philosophy.
Strong Culture: Through the use of platforms like Bonusly, the Coffee Chat slack app, and other events and initiatives (both virtual and in-person), we strive to make work both a place where you can do the best work of your career AND have fun. There is no reason it can't be both!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Quota AttainmentComplex Renewal ManagementExpansion Opportunity IdentificationAccount PlanningCustomer Advocacy Generation

Soft Skills

Exceptional CommunicationRelationship-BuildingStrategic ThinkingInfluencing SkillsBusiness Acumen