Budderfly

Customer Support

• Act as Liaison with management and our customers
• Provide dedication to improve customer service and business productivity
• Proactively manage customer portfolio including billing, IoT, monitoring and customer reach-out.
• Provide excellent and timely customer service through phone, email, chat

Customer Care Specialist

Engineer

• Assist with conducting detailed site assessments to estimate the requirements for HVAC equipment installation.
• Collaborate with project managers and engineers to develop installation plans and timelines.
• Evaluate site conditions
• Develop detailed project installation plan which includes the replacement HVAC unit and ancillary items such as gas piping, electrical, and ductwork modifications that may be needed
• Develop ancillary quotes from internal and external parties to produce entire project cost estimate
• Ensure all installations meet industry standards and company quality guidelines.
• Conduct quarterly (estimated) site inspections to monitor site conditions and plan for any issues that may arise during the installation process.
• Willingness to travel up to 25% (estimated) to various job sites across the region to better understand site conditions and project scopes
• Works within the company Work Order Management system to ensure work orders are sent to all Energy Force technicians
• Reviews installation surveys to ensure all required scope completion from technicians
• Provide excellent and timely customer service through phone, email, and chat
• Ensure utmost customer satisfaction (internal and external to Budderfly) throughout the Budderfly and Energy Force work order systems
• Works to improve customer satisfaction throughout the Energy Force installation process

HVAC Project Engineer – Energy Force

Administrative Assistant

• Owns the HVAC installation work order dispatching and survey completion administrative tasks
• Works within the company Work Order Management system to ensure work orders are sent to all technicians and scheduled dates are updated
• Reviews HVAC pre- and post-installation surveys to ensure all required scope completion from technicians
• Oversee the scheduling and coordination of crane services for equipment deliveries and installations, ensuring proper handling and safety protocols are followed.
• Act as Liaison between the company and crane companies, our technicians, and permitting offices
• Secure all required permits for HVAC installations, ensuring compliance with local, state, and federal regulations. Act as the primary liaison with National permitting companies to obtain necessary approvals for HVAC work.
• Provide dedication to improve customer service and business productivity
• Provide excellent and timely customer service through phone, email, and chat
• Ensure utmost customer satisfaction (internal and external to Budderfly/Energy Force) throughout the work order systems
• Works to improve customer satisfaction throughout the Energy Force HVAC installation process

Customer Care Specialist

HVAC Project Engineer – Energy Force

Installation Excellence Administrative Assistant