Budderfly

Customer Success Manager

• Responsible to drive Brand specific (or Brand Group oriented) success for all existing Owners, customers on program as well as successful support of onboarding new Brand owners ensuring elite service and support though customer journey.
• Expand and upsell existing customers by providing excellent communication, service and onboarding/installation experience with the goal of gaining expansion with additional locations signed onto Budderfly program.
• Build strong client relationships at the executive level to maintain current business and assist in the acquisition of new customers/locations through referrals.
• Communicate with executive level contacts at our largest customers to ensure that their needs are understood and addressed to best support the Brand’s customer base.
• Coach and coordinate the internal teams to best support your customer base.
• Collaborate with internal departments to ensure that customer requests are fulfilled, projects are going to plan, and we are regularly communicating with our customer.
• Resolve complaints & keep track of all processes/requirements that pertain to the client’s needs.
• Solve problems for customers by understanding and exceeding their expectations through proactive (and automated) communication approach methodologies.
• Perform regular customer specific check-ins to aid in increased satisfaction. Set up and run customer meetings that proactively demonstrate our value to them and cover billing, capital investments, energy savings, new offering, supply options & related topics to meet expectations.
• Track all interactions with Brand’s customers using our CRM.
• Collect and analyze data concerning consumer behavior to understand changing needs.
• Independently prepare and conduct regular reviews with the customer going over program performance including bi-weekly check ins and quarterly business reviews.
• Travel as needed to meet with customers.
• Responsiveness to assigned customer tickets and inquiries, including emergency or CSAT requests, that could occur outside of standard business hours
• Adhere to training, playbook, procedures and contact hygiene inside tech stack tools provided.
• Offload day-to-day CSTAT issues off the Account Executives to create additional selling bandwidth.
• Other duties as assigned by Sales Leadership / Management team.

Program Manager

• Cultivate, manage, and expand relationships with Budderfly’s Utility and Energy Market partners while maintaining a personal touch with every interaction.
• Oversee program launches and guide coordination and project management as Budderfly grows its VPP programs.
• Contribute to VPP strategy & expansion planning.
• Collaborate with the Sales, Development, Marketing, Product, and our customer success team to ensure the highest level of program delivery and streamlined growth.
• Contribute directly to the development and implementation of strategies to meet internal growth targets.
• Coordinate with team members and departments to prioritize clients-reported issues and demands and maintain clear communication with clients.
• Manage and oversee the implementation and operation of demand response or VPP programs.
• Monitor program performance and make data-driven improvements. Assist with reporting requirements.
• Ensure compliance with all relevant regulations and standards.
• Prepare and present reports on program performance to senior management.
• Stay up-to-date with industry trends and best practices in energy management.
• Work as a team to respond to RFPs or engage new business, occasionally leading the effort and coordinating new work with our Technical Product Manager to deliver new capabilities.
• Additional duties as assigned.

Program Manager – Virtual Power Plant

Manager

• Lead, mentor, and develop a team of technical service professionals; conduct meetings, performance reviews, and training
• Oversee day-to-day technical services operations including scheduling, workload balancing, and performance monitoring
• Define, monitor, and drive KPIs such as response time, resolution time, first-time fix rate, customer satisfaction, and technician utilization
• Analyze performance data and provide regular reporting to senior leadership on team performance and trends
• Serve as primary escalation point for complex technical issues and provide hands-on technical support as needed
• Collaborate with engineering, project management, product, and customer success to address systemic or recurring issues
• Develop and implement standard operating procedures to improve service efficiency and ensure compliance with safety, regulatory, and company standards
• Maintain knowledge of HVAC-R/Electrical technology trends and best practices; ensure compliance with safety standards
• Work occasional evenings, weekends, and holidays as required for escalations

Technical Services Support Manager, HVAC/R

• Lead customer communications on Budderfly field projects for assigned customer accounts
• Effectively communicate project details & schedules to customers to drive positive customer experiences
• Closely align with Customer Success Managers on customer meetings and strategic management
• Interface with multiple customer personnel including executives, directors, and onsite management
• Drive project milestone updates to customers throughout the lifecycle through completion (installations)
• Responsible for establishing and maintaining positive internal relationships between Sales/Customer Success, CORE & HVACR Project Managers, and Third-Party Contractors
• Collaborate with Sales/Customer Success on account prioritization
• Participate in Third-Pary Contractor meetings with CORE/HVACR Project Managers
• Compile customer facing reports on project milestone updates
• Be an expert on internal project development process across solutions: Lighting, Refrigeration, HVAC, Kitchen Ventilation, and Renewables/Storage

Associate Project Engagement Manager

Human Resources

• Budderfly is a private equity-backed energy management company reducing carbon emissions for small to medium enterprises.
• Support Human Resources for nationwide field services and warehouse teams, including technicians, warehouse employees, and contractors.
• Develop and coordinate onboarding and orientation tailored to field and non-office staff.
• Act as a trusted HR resource; provide guidance to managers and employees on workplace issues, performance, and policy interpretation.
• Conduct fair and thorough investigations and resolve workplace issues in compliance with company policy and labor laws.
• Maintain accurate employee records, including attendance, certifications, performance, and disciplinary actions; administer HRIS updates.
• Ensure compliance with federal, state, and local employment laws and OSHA standards; support safety training and maintain OSHA logs.
• Manage Workers’ Compensation claims from incident reporting through coordination with insurance and return-to-work programs.
• Collaborate with managers on fleet safety and safe equipment operation; track safety, compliance, and trade-related certifications.
• Provide coaching to managers on performance improvement, employee feedback, and disciplinary procedures.

HR Generalist, Field Services

Sales

• Vice President of Partner & Channel Sales responsible for scaling footprint and driving revenue growth
• Design and launch a comprehensive partner and channel strategy across REITs, Private Equity-backed enterprises, Service Delivery Partners, and Strategic Alliances
• Actively manage and nurture existing partner relationships to maximize lead generation, pipeline growth, and revenue bookings
• Identify, recruit, and onboard high-value new partners to extend market reach
• Build, mentor, and lead a high-performing partner sales team while remaining hands-on with existing partners
• Collaborate with Sales, Marketing, Product, Service Delivery, and Customer Success to align partner engagement strategies and deliver exceptional partner experience

VP, Partner and Channel Sales

Onboarding Specialist

• Budderfly is a fast-growing, private equity-backed energy management company helping businesses reduce carbon emissions and save energy with no investment required from customers.\n• Recognized as Fast Company’s Most Innovative Companies of 2025 and featured on the Inc. 5000 list of America’s Fastest-Growing Companies for four consecutive years.\n• We are seeking a motivated individual to join our Incentive Management team as a Customer Onboarding Specialist, responsible for partnering directly with customers and their energy providers to transfer their utility services to Budderfly.\n• Responsibilities: Provide ongoing support across all key areas of customer onboarding lifecycle; Audit all paperwork submitted by each customer to ensure accuracy and complete requirements; Work with all utility providers and customers to obtain historic utilization needed to establish proper billing terms; Create new utility accounts including management of the deposit and transition lifecycle.\n• Desired Characteristics: Strong interpersonal, analytical, and oral and written communication skills; Able to work independently and collaboratively; Critical thinking skills.\n• Qualifications: 1-3 years of customer service/onboarding, bill processing, or general project coordination experience; Understanding of utility billing, rate structures, and tariff’s preferred; Strong problem-solving skills and ability to think creatively; Demonstrated customer service skills with the ability to collaborate and partner across multiple teams and external vendors; Proficient in MS Office Suite, Excel; Ability to multi-task in a fast-paced environment; BS degree preferred.\n• Compensation is based on factors including level of experience, skillset, qualifications, and location.\n• What We Offer: Career advancement opportunities in a fast-growing, supportive company environment; Competitive pay; Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance; Opportunity to work as part of a team that values its members and works together to achieve positive change.\n• Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.\n• We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your disability