Service Excellence Lead Technician, HVAC/R

Budderfly

Leading Technician ensuring optimal operation of Budderfly HVAC/R units in Lowell, MA. Engaging in maintenance and repair of HVAC/R systems for energy efficiency.

Posted 6/24/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSenior💰 $30,000 - $50,000 per yearWebsite

About the role

Key responsibilities & impact

Ensuring continued excellent operation of Budderfly HVAC Units within your geographic area. This includes maintaining and repairing heating, ventilation, air conditioning and refrigeration (HVAC/R) systems and equipment.
Identifying maintenance risks on HVAC/R equipment.
Diagnosing electrical and mechanical faults for HVAC/R systems.
Completing commissioning checks of HVAC Units to ensure continued, efficient operation. This includes checking and correcting of HVAC RTU controller configurations in addition to the mechanical operation of the units.
Providing physical maintenance to Budderfly HVAC Units. This includes, but is not limited to: changing filters, cleaning coils, inspecting/replacing belts, and inspecting units for other mechanical failures.
Responding to Emergency Service Calls.
Cleaning, adjusting, and repairing systems, and performing warranty services.
Performing emergency repairs promptly and efficiently.
Keeping daily logs and records of all functions in Company work order system.
Ensuring compliance with applicable State and Federal standards and with Occupational Health and Safety Act.
Complying with service standards, work instructions and customers' requirements.
Assisting with customers' queries.

Requirements

What you’ll need

5+ years of experience working as a service technician on HVAC/R systems.
Massachusetts Refrigeration Contractors License or in progress; EPA Certification also required.
HVAC Controls experience. Familiarity with Lennox Core Controllers and Carrier SystemVu controllers are a benefit.
Ability to recognize control and mechanical issues prior to the issue(s) compounding.
Enjoys continuous learning, as supported by your organization, both technically and professionally.
Desire to grow professionally further than being “just a filter changer.”
Desire to help shape a developing team with fellow HVAC/R technicians in your area.
Customer and safety focused individual.
Ability to travel within Lowell, MA and surrounding areas.
Flexibility is required, including working some weekends. No call.
Excellent verbal and written skills.
Work across / with organization Teams.

Benefits

Comp & perks

Career advancement opportunities in a fast-growing, supportive company environment
Competitive pay
Full benefits package including medical, dental, vision, 401K, life insurance, and disability insurance
Opportunity to work as part of a team that values its members and works together to achieve positive change.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HVAC systemsHVAC/R systemselectrical fault diagnosismechanical fault diagnosiscommissioning checksHVAC RTU controller configurationsfilter changingcoil cleaningbelt inspectionemergency repairs

Soft Skills

customer focusedsafety focusedcontinuous learningteam collaborationflexibilityproblem recognitioncommunication skillsprofessional growthservice standards compliancework instruction compliance

Certifications

Massachusetts Refrigeration Contractors LicenseEPA Certification