Technical Service Care Associate

Budderfly

Technical Service Care Associate ensuring customer satisfaction and efficient operation of energy technologies for Budderfly. Resolving technical service issues as a member of the Technical Services team.

Posted 6/24/2026full-timeRemote • Connecticut • 🇺🇸 United StatesJuniorMid-Level💰 $26 - $30 per hourWebsite

About the role

Key responsibilities & impact

Owns the customer experience from beginning to end for Technical Services reported issues
Act as Liaison with management and our customers
Provide dedication to improve customer service and business productivity
Proactively reach out to customers regarding the current standing of reported issues (ticket statuses)
Provide excellent and timely customer service through phone, email, and chat
Ensure utmost customer satisfaction (internal and external to Budderfly) throughout the Technical Services ticket process
Works to improve customer satisfaction throughout the Technical Services issue resolution process

Requirements

What you’ll need

Strong interpersonal, analytical, verbal and written communication skills
Coordinating multiple daily tasks concurrently
Demonstrated experience in customer phone service
Able to work as a team player and independently
Creative problem solver with ability to multi-task
Ability to work rotational weekend/holiday call
Passion for energy savings
Maintaining positive relationships with customers
Enjoys continuous learning, as supported by your organization, both technically and professionally
Excellent verbal and written skills.
Work across / with organization Teams.

Benefits

Comp & perks

Career advancement opportunities in a fast-growing, supportive company environment
Competitive pay
Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
Opportunity to work as part of a team that values its members and works together to achieve positive change.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

interpersonal skillsanalytical skillsverbal communicationwritten communicationcustomer serviceteam playerproblem solvingmulti-taskingrelationship managementcontinuous learning