Broadvoice

Financial Planning and Analysis

• Serve as a strategic financial partner to Revenue operations and other business leaders.
• Support in development and management of the company’s annual budget and quarterly forecast process.
• Conduct in-depth variance analysis to explain deviations against budgets, forecasts and prior periods.
• Partner with cross-functional teams to ensure alignment of budget inputs with company strategy.
• Support month-end close by reviewing results, identifying unusual trends, communicating and resolving issues.
• Track, analyze, and evolve key performance indicators (KPIs) with emphasis on SaaS metrics.
• Provide clear, data-driven insights and recommendations to senior leadership.

FP&A Analyst

People Operations

• Responsible for first-level employee support for HR, Benefit and Payroll related inquiries
• Monitor and respond to HR tickets ensuring timely, accurate, and service-oriented support
• Escalate complex issues to appropriate people team members
• Track common questions and assist in identifying opportunities for process improvement
• Maintain accurate employee data within the HRIS system (employee records, job changes, compensation updates, etc.)
• Process employee lifecycle transactions including transfers, promotions, and terminations
• Partner with HRBP and Payroll as needed on standard reporting, audits and needed analysis
• Develop process documentation and surface system or workflow improvement opportunities
• Provide administrative and operational support to HRBPs, Payroll Manager and Head of People
• Support onboarding and offboarding related activities as needed
• Partner on performance review cycles, engagement initiatives, and other people team projects
• Provide partnership and support to Payroll function as needed
• Support employee engagement events and culture initiatives

People Operations Specialist

IT Support

• Manage local endpoints using Entra, MDM, and EDR solutions.
• Provide support for Windows and macOS operating systems.
• Support and maintain several remote access platforms.
• Follow up and resolve IT-related requests within established SLAs using the ticketing platform.
• Troubleshoot issues and ensure timely resolution for end users.
• Monitor and maintain accurate internal asset inventory records.
• Handle onboarding and offboarding procedures, ensuring proper access and equipment allocation.
• Proactively suggest ideas to improve processes and service quality.
• Collaborate closely with the IT team to enhance support operations.
• Availability to work night shifts (17:00 to 02:00)

IT Technician

Account Manager

• Build and Manage TSD Partner Relationships: Identify, engage, and grow relationships with key technology, channel, and strategic partners that align with Broadvoice’s go-to-market and product strategy.
• Develop and Execute Partnership Strategy: Define and execute a comprehensive strategic partnerships roadmap that supports company growth and revenue objectives.
• Collaborate Cross-Functionally: Work closely with Product, Marketing, Sales, and Customer Success teams to ensure partnership initiatives are integrated into core business operations and deliver measurable value.
• Negotiate Deals: Lead deal structuring and contract negotiations to ensure favorable outcomes for Broadvoice while fostering win-win relationships.
• Measure Impact: Establish KPIs and track performance of partnerships to ensure alignment with strategic goals. Provide regular reporting and insights to executive leadership.
• Market Intelligence: Stay current on industry trends, competitive landscape, and emerging technologies to identify new partnership opportunities and maintain a competitive edge.

FP&A Analyst

People Operations Specialist

IT Technician

Director, Strategic Partnerships