Broadvoice

Frontend Engineer

• Play a central role in the migration of our legacy frontend to React — defining patterns, setting standards, and building incrementally without breaking what's live.
• Design and evolve a scalable frontend architecture — component systems, state management, performance patterns, testing strategy — built to grow with the product.
• Work closely with Product and Design to implement omnichannel UI experiences across voice, chat, email, and other digital channels.
• Define and enforce frontend engineering standards — code quality, accessibility, performance, and maintainability.
• Mentor other engineers on React best practices and frontend architecture decisions.
• Contribute to backend development when required — using Node.js and Nest.js — whether that's building APIs, fixing issues, or unblocking the team.
• Actively contribute to technical discussions, challenge scope, and propose better approaches when you see them.
• Help the team move faster by reducing friction — better tooling, cleaner abstractions, clearer patterns.

Software Engineer, ReactJS, TypeScript

Support Engineer

• Serve as a Broadvoice brand ambassador by embodying our core values and delivering exceptional customer support
• Research, diagnose, and resolve technical issues—particularly those involving SIP signaling, RTP, and call logs in VoIP/SIP trunking environments
• Troubleshoot call failures using logs and diagnostic tools; identify root causes for quality or connectivity issues in SIP environments
• Accurately document and track issues using our internal ticketing system
• Identify and escalate bugs or defects; document feature requests to help improve our product ecosystem
• Create and contribute to knowledge base documentation and support the enablement of peers with up-to-date technical info
• Communicate real-time insights with your team through collaboration tools like chat and internal channels
• Actively grow your technical knowledge with training, manuals, industry publications, and hands-on experience
• Take on additional duties and special projects as assigned

Technical Support Specialist II

Sales

• Recruit and develop strategic channel partners in Portugal
• Build joint business plans with partners
• Enable and support partner sales and leadership teams
• Manage partner-generated opportunities
• Conduct joint customer meetings
• Deliver partner training and sales enablement programs
• Collaborate with internal sales and marketing teams
• Maintain accurate CRM forecasting and pipeline management
• Expand Broadvoice's market presence

Channel Sales Manager

• Diagnose and resolve escalated Tier 2 issues related to SIP signaling, call routing, and FreeSWITCH platform behavior
• Analyze SIP traces, RTP streams, and FreeSWITCH logs to identify root causes of call quality, registration, and interoperability issues
• Troubleshoot network-layer issues affecting voice traffic, including packet loss, jitter, latency, firewall/NAT traversal, and VLAN/QoS misconfigurations
• Query and analyze operational databases using SQL to investigate call records, provisioning data, and platform telemetry in support of issue resolution
• Maintain and document internal runbooks, troubleshooting guides, and known-issue resolutions
• Collaborate with engineering and product teams on platform issues, bugs, and feature requests
• Provide technical mentorship and training to Tier 2 support engineers
• Support carrier and vendor integration troubleshooting (SIP trunks, gateways, UCaaS platforms)

Technical Support Engineer II

Data Analyst

• Compiling, analyzing, and reporting sales data.
• Monitoring, and analyzing competitive activity, customer, and market trends.
• Providing actionable insights to guide the sales and marketing teams
• Review past and current sales data to determine trends in productivity
• Present actionable information and insights
• Create new reports and dashboards, update workflows and fields as needed
• Support Sales Management: KPI/Scorecard development and distribution, maintain weekly/monthly/annual reporting.
• CRM Maintenance and Standardization: Salesforce super user.
• Support initiatives for data integrity and normalization

Sales Data Analyst

Account Manager

• Own the strategy, growth, and day‑to‑day success of Broadvoice’s relationships with TSDs.
• Develop strong relationships with executive, channel, Sale, engineering, and marketing teams across the TSD.
• Identify high‑potential sub‑agents and partner managers and create activation plans that drive consistent deal flow.
• Build repeatable enablement programs that make it easy for TSDs and sub‑agents to position Broadvoice.
• Drive partner-led deal creation and forecasting accuracy.
• Collaborate with Sales, Marketing, Product, and Customer Success to support TSD deal cycles.

Software Engineer, ReactJS, TypeScript

Technical Support Specialist II

Channel Sales Manager

Technical Support Engineer II

Sales Data Analyst

Director of TSD Partnerships