Broadvoice

Account Manager

• Own the strategy, growth, and day‑to‑day success of Broadvoice’s relationships with TSDs.
• Develop strong relationships with executive, channel, Sale, engineering, and marketing teams across the TSD.
• Identify high‑potential sub‑agents and partner managers and create activation plans that drive consistent deal flow.
• Build repeatable enablement programs that make it easy for TSDs and sub‑agents to position Broadvoice.
• Drive partner-led deal creation and forecasting accuracy.
• Collaborate with Sales, Marketing, Product, and Customer Success to support TSD deal cycles.

Director of TSD Partnerships

QA Engineer

• Develop detailed test plans and test cases based on software requirements and technical specifications.
• Collaborate in defining acceptance criteria with product and engineering teams.
• Identify potential risks in design and propose mitigation strategies.
• Participate in root cause analysis of failures, collaborating on resolutions.
• Support bug prioritization and QA activity planning.
• Develop quality reports and test metrics.
• Contribute to the continuous improvement of QA processes within the team.
• Test APIs using tools such as Postman or similar.
• Familiarity with Linux command line.
• Nice to have: Knowledge of Docker.

QA Analyst

Support Engineer

• Serve as a Broadvoice brand ambassador by embodying our core values and delivering exceptional customer support
• Research, diagnose, and resolve technical issues—particularly those involving SIP signaling, RTP, and call logs in VoIP/SIP trunking environments
• Troubleshoot call failures using logs and diagnostic tools; identify root causes for quality or connectivity issues in SIP environments
• Accurately document and track issues using our internal ticketing system
• Identify and escalate bugs or defects; document feature requests to help improve our product ecosystem
• Create and contribute to knowledge base documentation and support the enablement of peers with up-to-date technical info
• Communicate real-time insights with your team through collaboration tools like chat and internal channels
• Actively grow your technical knowledge with training, manuals, industry publications, and hands-on experience
• Take on additional duties and special projects as assigned

Technical Support Specialist

Data Analyst

• Compiling, analyzing, and reporting sales data.
• Monitoring, and analyzing competitive activity, customer, and market trends.
• Providing actionable insights to guide the sales and marketing teams.
• Review past and current sales data to determine trends in productivity.
• Present actionable information and insights.
• Create new reports and dashboards.
• Support Sales Management: KPI/Scorecard development and distribution, maintain weekly/monthly/annual reporting.
• CRM Maintenance and Standardization: Salesforce super user.
• Support initiatives for data integrity and normalization.
• Other duties as assigned.

Director of TSD Partnerships

QA Analyst

Technical Support Specialist

Sales Data Analyst