Broadvoice

Account Manager

• Build and Manage TSD Partner Relationships: Identify, engage, and grow relationships with key technology, channel, and strategic partners that align with Broadvoice’s go-to-market and product strategy.
• Develop and Execute Partnership Strategy: Define and execute a comprehensive strategic partnerships roadmap that supports company growth and revenue objectives.
• Collaborate Cross-Functionally: Work closely with Product, Marketing, Sales, and Customer Success teams to ensure partnership initiatives are integrated into core business operations and deliver measurable value.
• Negotiate Deals: Lead deal structuring and contract negotiations to ensure favorable outcomes for Broadvoice while fostering win-win relationships.
• Measure Impact: Establish KPIs and track performance of partnerships to ensure alignment with strategic goals. Provide regular reporting and insights to executive leadership.
• Market Intelligence: Stay current on industry trends, competitive landscape, and emerging technologies to identify new partnership opportunities and maintain a competitive edge.

Director, Strategic Partnerships

Support Engineer

• Serve as a Broadvoice brand ambassador by embodying our core values and delivering exceptional customer support
• Research, diagnose, and resolve technical issues—particularly those involving SIP signaling, RTP, and call logs in VoIP/SIP trunking environments
• Troubleshoot call failures using logs and diagnostic tools; identify root causes for quality or connectivity issues in SIP environments
• Accurately document and track issues using our internal ticketing system
• Identify and escalate bugs or defects; document feature requests to help improve our product ecosystem
• Create and contribute to knowledge base documentation and support the enablement of peers with up-to-date technical info
• Communicate real-time insights with your team through collaboration tools like chat and internal channels
• Actively grow your technical knowledge with training, manuals, industry publications, and hands-on experience
• Take on additional duties and special projects as assigned

Technical Support Specialist

Project Manager

• Own the full project lifecycle: kick-off, planning, execution, testing, go-live, and stabilization.
• Manage scope, schedule, risks, and stakeholders; maintain plans and executive reporting.
• Experience with IVR/ACD, routing, reporting, QA, and vendors/integrators.
• Orchestrate integrations (CRM, bots/GOAI, APIs).
• Ensure customer readiness (training, UAT) and post go-live follow-up.
• Track and communicate KPIs: CSAT/NPS, time-to-go-live, time-to-value, adoption/licenses, and risk status.
• Lead continuous improvement and cross-country learning.