Broadvoice

Account Manager

• Gestionar y hacer crecer cuentas estratégicas en España
• Maximizar el valor de la cuenta mediante la identificación de nuevas oportunidades
• Promover soluciones CCaaS de alto impacto
• Reportar actividades y trabajar en el CRM de la empresa

Key Account Manager

Manager

• Recruit new and productive sales agents/channel partners
• Educate partners on Broadvoice products, processes, and procedures
• Attend sales calls with partners, conduct negotiations during the sales cycle, and assist in closing opportunities with end-users
• Differentiate Broadvoice from the competition through consistent communication and ongoing training of products and new selling tools
• Create business plans and monthly/quarterly revenue targets with top partners and provide timely, accurate reports and other information on partner activities
• Travel as required according to business needs, which may include 2-3 annual industry trade shows
• Collaborate with marketing and senior team members to provide direction on partner and market requirements
• Work with sales operations, customer experience and business support to resolve customer and agent-related issues and escalations
• Enhance and promote the Broadvoice name as a brand ambassador

Channel Manager

Sales

• Own the end-to-end onboarding experience for new partners, ensuring a seamless ramp-up
• Deliver ongoing training and enablement to drive partner sales success
• Support pre-sales activities including proposals, quoting, and closing documentation
• Review and validate partner orders for accuracy and completeness
• Collaborate with Sales Engineers, Channel Managers, and Solutions Architects throughout the sales cycle
• Track and document sales milestones to ensure visibility and accountability
• Cultivate long-term relationships with partners and customers to drive loyalty and growth
• Represent Broadvoice as a brand ambassador in the channel community
• Resolve partner and customer concerns proactively to deliver strong CSI results without escalation

Partner Sales Manager

System Administrator

• Monitor infrastructure across 5 colocation datacenters, 4 client-premises sites, and 5 AWS regions.
• Respond to alarms and internal tickets, escalating as needed.
• Execute operational tasks using predefined playbooks and procedures.
• Collaborate with Infrastructure and SRE teams to ensure system stability and performance.
• Participate in an on-call rotation for after-hours and weekend coverage.

Linux Administrator

Program Manager

• Establish the PMO function, defining lightweight processes and governance tailored to an agile SaaS delivery model
• Partner with product, engineering, and business leaders to plan, track, and report on key initiatives across UCaaS and CCaaS product lines
• Develop and maintain dashboards, status reporting, and program metrics to ensure visibility for leadership
• Facilitate cross-team alignment, identifying and resolving delivery risks and dependencies
• Support quarterly and monthly planning cadences, ensuring priorities and resourcing are aligned
• Drive consistency in program execution without introducing unnecessary bureaucracy
• Serve as the single point of contact for program and portfolio reporting, scaling the function over time as needed

Program Management Office Manager

Product Designer

• Research Skills: Identify key research areas to enhance business knowledge.
• Find and evaluate relevant information sources and market trends impacting the business domain.
• Plan and execute complex research projects, particularly in the field of unified communications.
• Anticipate potential research challenges and resolve them promptly.
• Collect, record, and analyze both quantitative and qualitative data.
• Interpret data analysis results and draw meaningful conclusions and insights.
• Present research findings clearly and effectively to committees or stakeholders.
• Utilize research outcomes to produce reports, articles, and analytical documents.
• Demonstrate strong problem-solving skills in research planning and execution.
• UI/UX Lead and conduct comprehensive UX research, including user interviews, usability testing, and competitive analysis.
• Develop user personas, customer journeys, and clear information architecture.
• Design wireframes, interactive prototypes, and both low- and high-fidelity visuals aligned with user needs and business objectives.
• Collaborate closely with cross-functional teams to deliver cohesive and innovative user experiences.
• Apply UI/UX best practices throughout the entire product development process.
• Advocate for user-centered design and promote usability at every stage of the design lifecycle.
• Clearly present and explain design concepts and decisions to stakeholders.

UX/UI Designer

Engineer

• Plan and troubleshoot customer voice and data networks
• Ensure a streamlined implementation process for customers by providing cutover support, verifying service, testing system configuration, and identifying, correcting, or escalating issues
• Become a subject matter expert, providing customer support throughout implementation by resolving concerns
• Document, track, and provide status updates on all tickets, projects, and customer communications
• Provide feedback to engineering and product teams regarding features and functionality, communicating product enhancements, bug fixes and modifications
• Collaborate with internal business partners to resolve customer questions and issues
• Perform job-related duties as assigned