Broadridge

Customer Support

• Maintain efficient and effective communication with our subscriber base by handling both inbound and outbound phone calls and email correspondence.
• Educate customers regarding compliance processes, troubleshooting techniques, and how to leverage digital tools.
• Create, fulfill, and maintain Broadridge products, such as websites, domain names, sponsored ads, and digital advertising.
• Log call notes in Salesforce Customer Relationship Management.
• Maintain client relationships focused on customer satisfaction and retention.
• Facilitate information flow to all relevant parties.
• Support Client Relationship Manager and Client Services Manager as needed.
• Research previous and current account activity to resolve issues or answer questions.

Associate Client Support Representative

Product Analyst

• Serve as the primary product team subject matter expert for APIs across the ICS/BBD product portfolio.
• Develop deep expertise in API functionality, integration workflows, data structures, authentication methods, connectivity requirements, and implementation best practices.
• Support new client onboarding efforts by providing product and technical guidance throughout the implementation lifecycle.
• Partner with clients to understand integration requirements and ensure successful adoption of Broadridge API capabilities.
• Support strategic client initiatives requiring API connectivity across multiple products and workflows.
• Support implementation planning, testing coordination, issue resolution, and production readiness activities.
• Troubleshoot integration challenges and work closely with engineering and support teams to identify and resolve issues.
• Gather, document, and analyze client requirements related to API integrations, workflow automation, and connectivity solutions.
• Collaborate with Product Managers and Engineering teams to define API enhancements, new capabilities, and future-state architecture requirements.

Senior Product Analyst

Operations

• Leverage subject matter expertise within Oracle cloud Order to Cash; continue to build upon existing knowledge and develop new knowledge for areas within Order to Cash Operations.
• Evaluate and recommend opportunities to enhance processes and procedures improving efficiency, accuracy or user experience and execute on selected enhancements/improvements.
• Perform analysis and functional configuration of Oracle Fusion Cloud modules Order To Cash Cloud modules (Subscription management, Order Management, Pricing and Account Receivables).
• Gather requirements and document business processes.
• Able to demonstrate how cloud processes are different from ERP applications.
• Document business processes and technical designs.
• Support System conversions.
• Provide Cloud functional application guidance to team regarding Cloud best practices during implementation.
• Manage functional issues and work effectively with Oracle Cloud Support.

Order to Cash Functional Analyst – Process Manager

Analyst

• Gather, analyze, and document business requirements for Oracle Cloud solutions.
• Configure and support Oracle PPM Cloud including project setup, costing, billing, revenue, and project financial management.
• Support Oracle Contracts Cloud including contract setup, amendments, billing controls, and integration with project billing and invoicing.
• Provide functional support across related Oracle Financials modules including AP, FA, AR, and GL.
• Support end-to-end business processes such as project costing, contract-to-bill, procure-to-pay, capitalization, and financial reporting.
• Participate in solution design, system configuration, testing, UAT, training, data conversion, and go-live support.
• Work with technical teams to support integration, reporting, and issue resolution.
• Provide post-production support and recommend process improvements and Oracle Cloud best practices.

Oracle Cloud PPM Functional Analyst

Software Engineer

• Works independently to determine mainframe z/OS software upgrade requirements to maintain all products at current and supported levels determined by IBM and third-party vendor(s)
• Coordinates and schedules all major software upgrades between different Mainframe Technical support teams
• Defines resource requirements in conjunction with other managers within Technical Services group to support software and hardware upgrade requirements
• Develops and maintains standards for all Software Infrastructure and Program Products
• Monitors CPU, Memory and DASD trends to maintain service levels of supported software
• Performs Project Management for all major product upgrades to ensure mainframe stability and reliability objectives are sustained
• Stays abreast of vendor software trends and product release schedules for the z/OS technology software on the IBM mainframe
• Manages multiple projects, develops detailed implementation plans and schedules, and prepares periodic status reports
• Consults with management and technical staff on other related mainframe software and hardware initiatives

Senior Network Systems Programmer, z/OS Mainframe – CONTRACT

Program Manager

• Lead governance and oversight across a portfolio of Wealth Digital Asset & Tokenization initiative
• Partner closely with senior leadership, acting as a key delegate and representative across initiatives
• Drive clarity across complex programs by synthesizing updates, identifying risks, and resolving misalignment
• Oversee 3–5 major transformation programs, ensuring progress, coordination, and alignment
• Establish structured reporting, KPIs, and communication cadence across stakeholders
• Support digital asset, wallet, tokenization advancement in the existing ecosystem
• Develop internal/external business cases and estimates, with critical path identification
• Collaborate with Operations, Technology, Risk, and Compliance teams across global regions
• Identify and escalate issues proactively while driving resolution and accountability
• Improve efficiency by reducing duplication and enhancing program communication and transparency
• Contribute to portfolio prioritization, resource planning, and strategic decision-making

Project Manager

• Provide project leadership of structured short duration client onboarding and implementation projects.
• Perform all phases of the implementation project from kickoff to production go-live.
• Maintain project documentation, update status reports, and ensure records are accurate and accessible.
• Execute project tasks according to pre-defined plans and timelines.
• Manage issues to ensure timely resolution by using existing procedures to solve standard problems.
• Monitor progress to provide updates to clients, the project team and management.
• Support project managers on long duration client onboarding and implementation projects.
• Execute and monitor progress on project tasks, ensuring deadlines are met and identifying potential delays.
• Onboard data feeds for data aggregation.
• Establish system parameters and settings.
• Learn and maintain a deep understanding of the business solutions offered through our products and services to ensure optimal client onboarding and solution delivery.

Client Implementation Project Coordinator

Security Engineer

• Maintains and services work facilities to ensure they meet organizational needs
• Responsible for the physical security of the site regarding asset and personnel protection
• Monitor and control personnel access into the facility
• Respond to event alarms triggered on access control system and CCTV
• Conduct roving patrol inspections of the facilities
• Notify the proper authorities of any issues found to include procedural breaches in security policies
• Keep the Security Management Team informed of all security matters and issues.

Physical Security, Console Operator

Vice President

• Responsible for assisting with enterprise-wide management of all strategic activities pertaining to Category Management in the relevant spend categories
• Key resource to the business units in leading and assisting in the Company’s procurement processes
• Provide necessary professional and organizational direction and support to lead or closely coordinate activities across all business units and subsidiaries
• Build strong partnerships with the Business Units, BU CFOs and other key business stakeholders
• Ensure Sourcing Management strategy and goals for Professional Services, Market Data and Corporate Facilities Categories are aligned with overall SSG and Company objectives
• Work with major stakeholders to embed a formal, fact-based procurement process
• Facilitate SSG processes across the company on behalf of end users
• Develop and embed Category Management strategies for select commodities
• Assist with management of and report on the progress of the Supplier Diversity Program
• Manage customer and supplier relationships during the planning and sourcing phases
• Develop a culture that attracts, rewards and promotes quality strategic sourcing professionals
• Monitor team performance against established goals

VP, Category Management – Professional Services, Market Data, Corporate Facilities

Procurement

• Build strong data capabilities that can be used to develop compelling procurement and real estate strategies and recommendations, and drive informed decisions
• Own the reporting and analytics function for real estate capacity and all global leases and buy-side contracting
• Prepare and present business cases that would be submitted to BR leadership for approval
• Develop financial models that forecast business outcomes
• Measure financial risk associated with investment decisions
• Create alternative reports and scorecards that measure performance, productivity, efficiency, savings, and compliance
• Study industry-specific business trends and research data to support decision making process
• Administrate data platforms for contracting and leasing, with ownership of and responsibility for key associated processes, controls, reporting and analysis.
• Evaluate historical and current leases, contracts, and other data to understand key trends
• Work together with Legal, Real Estate, Purchasing, Strategic Sourcing, Third-Party Risk Management, and across all business and functional teams
• Leverage Zycus iAnalyze platform to support strong data controls
• Participate in special infrastructure-building projects, as needed
• Review and educate end users on policy requirements
• Supports department training and development program initiatives
• Develops strong relationships with all key stakeholders

Director, Procurement Analytics and Reporting

QA Automation Engineer

• Designing, implementing, and maintaining enterprise-grade Linux infrastructure with automation, security compliance, and operational excellence
• Develop, maintain, and expand Ansible playbooks, roles, and collections to automate operational tasks
• Administer and optimize Ansible for enterprise-wide automation workflows at scale
• Manage Red Hat Satellite for content lifecycle management, host registration, patch management, and provisioning
• Leverage AI-assisted tools for operational efficiency and automation workflows
• Build and maintain automation pipelines for security patching and compliance remediation
• Design, deploy, configure, and maintain RHEL systems across various environments
• Manage server infrastructure for high availability and performance
• Establish OS baseline standards and configuration management policies
• Collaborate with the Security team to remediate vulnerabilities and monitor CVEs.

Automation System Engineer

• Lead end-to-end implementation of new clients and services related to corporate actions and dividend processing within CAIP/BPO environments.
• Coordinate project plans, milestones, deliverables, and governance across internal and external stakeholders.
• Manage client onboarding activities including requirements gathering, solution design, operating model setup, and readiness assessments.
• Act as the primary point of contact during implementation, ensuring clear communication and timely issue resolution.
• Support transition of processes from client teams or incumbent providers into the BPO operating model.
• Partner with operations and product teams to implement workflows for mandatory, voluntary, and elective corporate actions, as well as cash and stock dividend processing.
• Ensure implementation of accurate event capture, election management, entitlement processing, announcement handling, and reconciliation processes.
• Validate client-specific requirements for event notifications, deadlines, response handling, tax considerations, and reporting.
• Support setup and testing for market deadlines, account structures, standing instructions, and exception management processes.
• Gather and document business requirements, process flows, controls, and service level expectations.
• Translate client needs into operational and system requirements in partnership with technology and business teams.
• Identify gaps between standard service models and client expectations, proposing scalable implementation solutions.
• Assist in defining target operating models, process maps, and control frameworks for corporate action and dividend services.
• Coordinate user acceptance testing (UAT), parallel testing, and implementation validation for new client setups or service changes.
• Ensure readiness across operations, systems, reporting, controls, and governance prior to go-live.
• Oversee defect tracking, issue remediation, and sign-off processes.
• Support post-implementation stabilization and transition into business-as-usual support teams.
• Work closely with operations, technology, client service, product, risk, and compliance teams to deliver successful implementation outcomes.
• Track implementation risks, dependencies, and issues; escalate where appropriate.
• Ensure adherence to internal controls, regulatory requirements, and service level agreements.
• Provide regular project status updates to clients and senior management.
• Identify opportunities to improve onboarding processes, implementation governance, and service delivery efficiency.
• Contribute to standardization of implementation documentation, templates, and best practices.

Implementations Lead – Project Manager

General

• Manage the project lifecycle and delivery for multiple projects concurrently.
• Strong communication and presentation skills, with the ability to report to executive level leadership
• Ability to work with stakeholders to communicate to Development, QA, and UAT teams
• Communicates ideas both verbally and in written forms in a clear, concise, and professional manner
• Manage timelines and capacity across multiple team, for multiple projects.
• Take ownership of the overall project plan, managing to milestones to track progress, budget, and client temperature
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• May perform other duties/responsibilities duties as needed or assigned.

Project Lead

Product Manager

• Drive the execution of product vision, strategy, and roadmap with a focus on innovation, growth, and speed to market
• Build and maintain the product management process, from product discovery phase to product launch stage, including requirements gathering, prioritization, and stakeholder alignment, while continuously identifying and driving improvements to products in development or in production to ensure that the solutions best support the needs of existing customers and drive the value proposition to new customers
• Communicate and evangelize product vision and roadmap to internal stakeholders
• Ensure all product requirements are properly captured and communicated to the Product Owner and Agile team through a Product Definition Document and User Stories
• Build a deep understanding of our clients and their needs through market research, customer interviews, and usage studies to inform product design and enhancements
• Serve as the point of contact for the product for the services and sales teams for questions; manage product issues and drive resolution of issues
• Partner with the marketing organization to develop market positions and product promotions/campaigns
• Develop and maintain release documentation and conduct training for the sales and services teams on new features
• Manage a team of product analysts who will help drive results
• Ensure all product offerings and updates remain compliant with relevant regulatory requirements and reflect industry best practices
• Maintain effective collaboration with cross-functional partners to ensure seamless delivery and client satisfaction throughout the product lifecycle

Senior Director, Product Management

Administration

• Support the Sales team in daily administrative activities.
• Manage internal SOX approval process for sales proposals/contracts.
• Proofread and edit sales documents as required.
• Manage collection, filing, and distribution of signed contract proposals.
• Prepare Service Order Checklist for internal distribution.
• Provide finance with signed contract proposals for monthly reporting.
• Maintain and track contracts and agreements for reporting through Sales Tracking Log.
• Assist in preparation of sales presentations and materials as required.
• Maintain sales contact lists and assist with logistical arrangements for client events or meetings.