Client Relations Administrator
Broadridge
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $28 per hour
Job Level
JuniorMid-Level
About the role
- First point of contact for clients; address concerns, anticipate challenges, and provide support across Broadridge products and services.
- Communicate with clients in person, over the phone, and via email to understand needs and provide guidance and industry expertise.
- Build and deepen client relationships, driving satisfaction and advocacy as reflected in NPS results.
- Plan proxy and interim distributions accurately and efficiently for Registered and Beneficial shareholder bases.
- Provide timely, accurate updates on mailing status, voting progress, and other project-related inquiries.
- Partner with teammates and cross-functional groups to improve internal processes and enhance the client experience; escalate concerns to mitigate risk.
- Update and monitor internal reports to ensure timely and efficient campaign progress.
- Analyze straightforward issues using technical experience, sound judgment, and precedents; advise clients appropriately.
- Contribute to continuous improvement and participate in annual departmental and cross-functional training.
Requirements
- 2-3 years experience in a client service or client-facing role.
- Ability to work in a fast-paced, high-pressure environment.
- Must be detail oriented, demonstrate the ability to multi-task, and have excellent time management skills.
- Outstanding presentation, written and verbal communication skills.
- Possess the ability to establish good personal and working relationships with clients.