Administration

• Maintain data quality across all platforms (e.g., TheraPlatform to SalesMate) by duplicating, standardizing, and tagging Lead Care Manager (LCM) notes for efficient retrieval.
• Perform regular data audits to identify missing or incomplete entries and resolve discrepancies directly with care teams.
• Oversee member profile integrity, ensuring active/inactive statuses, discharge reasons, service end dates, and transitions are correctly documented for audit readiness.
• Troubleshoot and resolve system data errors, integrity issues, and user access problems promptly.
• Manage all health plan compliance submissions, executing monthly and quarterly transmission of required files (ECM RTF, OTF) to all contracted health plans.
• Gather, validate, and consolidate data from multiple internal systems, ensuring accuracy of member demographics, service dates, and adherence to specific health plan formatting requirements.
• Conduct recurring eligibility checks to confirm members remain qualified for ECM, Medi-Cal, and other service programs, updating member statuses promptly to ensure accurate resource allocation.
• Document all requalification activities in compliance with audit standards and payer expectations.
• Compile and distribute weekly leadership reports on key member statuses (active, pending, closed cases) and track trends such as outreach completion and engagement levels.
• Translate raw data into actionable insights that enable executive leadership and multiple stakeholders (department heads, sales teams) to make timely, data-driven decisions.
• Produce recurring weekly and monthly operational reports to monitor organizational performance, service utilization, and program engagement rates.
• Support Program Expansion by aggregating demographic, economic, and healthcare utilization data to identify new regions for community-based program placement.
• Research and curate a calendar of community events, conferences, and networking opportunities, assessing their strategic value based on target populations and potential partnerships.
• Track outcomes and engagement metrics post-event to evaluate return on investment and guide future outreach planning.
• Support evolving priorities by assisting with data system implementations, migrations, workflow redesigns, and supporting new staff training in data procedures.

Data Administrator

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Geospatial Data Administrator

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Client Experience Administrator

Senior Salesforce Platform Administrator