Brigit

User Researcher

• Conduct research to better understand our users, their needs, and their experiences
• Partner with Product Design, Product, Data, and Engineering to help guide product decisions
• Turn research findings into clear, actionable insights
• Share insights in simple, useful ways through readouts, summaries, and other research materials
• Build and maintain research resources so teams can easily find and use past learnings
• Look for ways to improve and scale research practices, tools, and processes
• Champion a user-centered approach by bringing empathy and evidence into the product development process

UX Researcher

Data Analyst

• Act as a core product thinker within the membership pod. Analyze user journeys to identify friction points and proactively recommend product changes that drive retention and LTV.
• Become embedded with the product, design and engineering teams to define key metrics and answer important questions and influence product roadmap.
• Conduct analysis and opportunity sizing to find opportunities for improvement and turn the hypothesis into actionable and well-designed experiments (A/B Testing)
• Identify KPIs and develop dashboards to monitor the metrics, the progress we’ve made towards our goals and the key levers
• Communicate results through written and verbal presentations, influence stakeholders, and be the trusted thought partner for the product, design and engineering
• Build and maintain the dbt transformation layer and semantic models to ensure a single source of truth for membership KPIs.
• Develop agentic analytics workflows to automate trend detection, anomaly alerting, and standard reporting allowing you to spend more time on deep-dive strategic analysis.
• Lend your expertise to help your teammates and coworkers to improve processes and performance.

Lead Data Analyst, Product

• Analyze the tradeoff between transaction costs and success rates across ACH and card rails, and develop recommendations to improve both
• Investigate payment failure patterns by institution, response code, and payment method — forming hypotheses, validating them in data, and driving remediations with Engineering, Product and Operations
• Evaluate payment routing and collection strategies and size the impact of new configurations or vendor capabilities
• Assess retry logic for cost and member experience implications and recommend smarter approaches
• Build and refine alerting to detect payment anomalies quickly — unusual return rate spikes, processing failures, or unexpected changes in transaction behavior
• Collaborate with Data Science to support the deployment and ongoing evaluation of predictive models that inform collection timing and payment decisions
• Build monitoring dashboards to track model performance post-launch and surface when adjustments are needed
• Translate model outputs into business-legible insights for stakeholders across product, finance, and leadership

Lead Data Analyst, Payments Platform

Analytics Engineer

• Own the dbt project(s). Maintain, evolve, and review pull requests across our dbt codebase in Snowflake. You'll be a code owner on the repo and will uphold and improve our SQL style, materialization patterns, incremental model conventions, and layered architecture.
• Orchestrate the analytics pipeline. Manage our production dbt jobs and their SLAs (currently targeting 7AM ET freshness), monitor runtimes in Metaplane, and proactively tune orchestration to keep jobs healthy as the data volume grows.
• Define and defend shared metrics. Be the authority on key metric definitions and ensure analysts, dashboards, and downstream models are using the canonical source. Participate in definition discussions and ensure decisions are documented.
• Drive documentation culture. Build and own our Data tables documentation wiki and dbt model documentation. Write runbooks for incident response, onboarding guides, and contribution standards so the team can operate confidently and we can easily provide context for various genAI tools
• Lead data quality and observability. Manage Metaplane monitors, triage alerts, and maintain data contracts with downstream consumers. Debug anomalies end-to-end — from ingestion to the dashboard.
• Deprecate the old, build the new. Continuously identify models that no longer serve us, shepherd them through deprecation with proper signoff, and clean up corresponding warehouse tables and monitors.
• Support compliance and vendor management. Handle audit and compliance reviews involving our dbt and BI tooling (Upbound/SOX), manage our dbt contract renewals, and track consumption-based usage.
• Mentor the broader data team. Run code reviews with domain analysts, establish review coverage by product area, and help analysts grow their dbt contribution skills

Senior Analytics Engineer

Product Manager

• Own the unified product strategy and roadmap across Instant Cash, Line of Credit, Credit Builder, and Payments, identifying cross-product opportunities that have been missed by siloed development
• Define how Brigit's core products work together to create a coherent, compounding member experience vs. a collection of disconnected features
• Lead responsible scaling of Brigit's Line of Credit from limited beta into a core product, balancing growth with delinquency and compliance constraints
• Develop a renewed thesis for Credit Builder, finding new ways to deliver value for members building credit without materially increasing cost or risk
• Partner closely with the Risk, Finance, and Compliance teams to ensure every product decision accounts for downstream impact on delinquency, utilization, and regulatory standing
• Own the levers and metrics behind your product suite – including delinquency, utilization, fee-based revenue, and cost-to-serve – and make decisions that reflect a clear understanding of unit economics
• Build scalable platform infrastructure where it matters, knowing when a reusable system is worth the investment vs. when to ship a fast, targeted solution
• Lead, mentor, and develop a team of product managers, building a culture of user empathy alongside the business rigor the company requires
• Ensure all product strategies remain ahead of the regulatory and compliance curve, particularly as Line of Credit and Instant Cash operate in an evolving legal landscape

Director of Product, Credit

Financial Planning and Analysis

• Partner with the executive leadership team to drive strategic planning, increase growth and profitability, launch new product offerings, optimize customer unit economics, and more.
• Lead financial modeling and forecasting to support strategic decision-making, business optimizations, and resource allocation.
• Prepare materials for board meetings to convey the story of Brigit through financial performance and metrics.
• Lead the quarterly and annual budgeting process, report actual performance versus budget, and make recommendations to course correct when necessary.
• Assess M&A opportunities from inception through execution, providing strategic guidance and financial diligence.
• Manage the accounting team to ensure completeness and accuracy of financial results.
• Monitor cash flow and working capital to ensure adequate liquidity for operations and growth initiatives.
• Lead, mentor, and develop the finance team, fostering a culture of continuous improvement and professional development.
• Collaborate cross-functionally to support business operations, providing financial insights and recommendations that improve financial performance.
• Partner with Upbound (our parent company) to integrate financial and accounting processes, drive efficiencies, and adhere to public company standards

UX Researcher

Lead Data Analyst, Product

Lead Data Analyst, Payments Platform

Senior Analytics Engineer

Director of Product, Credit

VP of Finance