Brigit

Director

• Own the analytical vision and strategy for Brigit’s credit products, ensuring that business decisions are grounded in robust data and insights.
• Partner with Product, Credit Risk, Finance, and Data Science to define and track key metrics that inform product health and portfolio performance.
• Develop frameworks, dashboards, and reporting to improve of portfolio risk and overall performance, including delinquency trends, cohort performance, and risk drivers.
• Identify emerging credit risks and portfolio trends, communicate insights to senior leadership, including the Chief Risk Officer and Finance team.
• Establish high standards for analysis, experimentation, and modeling to support product optimization, underwriting strategy, and pricing decisions.
• Manage and grow a team of high-performing analysts embedded in product pods focused on credit risk products.
• Mentor analysts on technical skills, business acumen, and stakeholder communication.
• Act as a key thought partner to the Chief Risk Officer and Finance leadership, influencing product roadmaps, credit strategy, and capital planning with data-driven insights.

Director of Analytics, Credit Products

Project Manager

• Lead end-to-end execution of key projects: defining scope, setting timelines, allocating resources, and tracking deliverables.
• Identify and proactively manage risks, dependencies, and issues, escalating and resolving blockers across internal and external stakeholders.
• Define, document, and improve workflows to increase efficiency, reduce risk, and ensure consistency.
• Collaborate with Legal & Compliance to ensure projects conform to regulatory requirements, audit readiness, and security protocols.
• Serve as the liaison between teams (e.g., Product, Engineering, Customer Ops, Finance) to ensure coordination, alignment, and smooth handoffs.
• Monitor project KPIs; prepare regular status updates, dashboards, and presentations for leadership as needed.
• Identify process inefficiencies or pain points, propose improvements, and help implement them.
• Help with vendor / third-party partner coordination as needed.
• Drive continuous improvement in project management practices (tools, templates, communication, risk tracking).

Account Manager

• Oversee the day-to-day operations of multiple affiliate and strategic partner programs.
• Serve as the main liaison for partners and internal stakeholders, ensuring alignment on goals and expectations.
• Define KPIs, monitor performance trends, and identify actionable insights to improve outcomes.
• Develop strategic recommendations and present them to clients and stakeholders to drive decision-making.
• Create forecasts and manage budgets across partner programs to maximize ROI and resource allocation.
• Implement promotional and creative initiatives aligned with content calendars to increase engagement and conversion.
• Cultivate and strengthen relationships with partners and key stakeholders.
• Negotiate placements, commission structures, and partnership terms to secure favorable outcomes.
• Design and execute performance initiatives focused on acquisition, retention, and partner expansion.
• Partner closely with internal marketing, product, and data teams to support integrated campaign strategies.
• Deliver comprehensive reporting on a daily, weekly, and monthly basis. Provide insights, trends, and recommendations for continuous improvement.
• Actively monitoring affiliate activities to ensure regulatory compliance and detect potential fraudulent behavior.

Account Manager – Partnerships

Accountant

• Perform general ledger and bank reconciliations, and resolve any discrepancies identified
• Lead and support month-end close activities, including journal entries and account analysis
• Oversee day-to-day accounts payable (AP) and accounts receivable (AR) processes
• Prepare and analyze internal and external financial reports
• Partner with cross-functional teams and parent company Upbound to ensure accurate and timely recording of financial transactions
• Support revenue recognition and ensure compliance with accounting standards
• Assist in annual audits and tax filings, including preparation of schedules and supporting documents
• Support ad hoc projects such as process improvements, integration with Upbound, reporting automation, and system implementations
• Work closely with the Director of Accounting and have direct impact on accuracy and efficiency of financial operations

Senior Accountant

Data Analyst

• Support experimentation at scale: Partner with product managers and engineers to design, implement, and analyze experiments that improve acquisition, retention, and repayment outcomes
• Collaborate cross-functionally with data science, risk, finance, and executive leadership to translate analytical findings into actionable strategies
• Deep-dive into risk performance: analyze product funnels, risk performance, and credit line utilization to identify opportunities for underwriting model improvements
• Accelerate product growth by exploring third-party data integrations to create new avenues of growth
• Enable faster decision-making by monitoring core KPIs to identify anomalies and emerging trends, driving timely interventions and strategic pivots
• Scale analytics at Brigit: Build internal tools and analytics data models, and document methodologies, processes, and key learnings to scale analytical best practices across the team
• Be embedded in a cross-functional squad working on Instant Cash (IC), influencing product direction, risk strategy, and customer experience

Data Analyst, Product

• Act as primary point of contact for key partners, managing client relationships and account strategy
• Oversee day-to-day operations of multiple affiliate and strategic partner programs
• Define KPIs, monitor performance trends, identify actionable insights, and present strategic recommendations to stakeholders
• Create forecasts and manage budgets across partner programs to maximize ROI
• Implement promotional and creative initiatives aligned with content calendars to increase engagement and conversion
• Cultivate and strengthen relationships with partners and negotiate placements, commission structures, and partnership terms
• Design and execute performance initiatives focused on acquisition, retention, and partner expansion
• Partner closely with internal marketing, product, and data teams to support integrated campaign strategies
• Deliver comprehensive reporting on a daily, weekly, and monthly basis with insights and recommendations
• Actively monitor affiliate activities to ensure regulatory compliance and detect potential fraudulent behavior

Account Manager, Partnerships

Engineering Manager

• Work closely with a cross-functional product team (Product managers, designers, researchers, data scientists, business operations) to ship innovative and incredible product experiences at scale
• Lead and grow a high performance and diverse team of engineers and technologists of varying seniority levels
• Coach individuals and set (and remove) processes to help teams operate efficiently
• Support engineers in their career development through regular 1:1s, feedback, and coaching
• Structure and improve your team’s processes to enhance execution velocity, making tactical tradeoffs between business priorities and resources
• Drive sprint planning, capacity allocation, and prioritization to ensure timely and high-quality delivery
• Ensure technical architecture and delivery meet quality standards, with strong monitoring, testing, and scalability built in
• Contribute to technical direction by evaluating large strategic decisions, and by evaluating design documents for engineering initiatives

Product Manager

• Own the growth strategy for the product, aligning acquisition, activation, upgrade, and retention goals with company OKRs
• Optimize the onboarding journey to maximize conversion from app install through a user’s first-time experience with Brigit’s products: Instant Cash, Credit Builder, and our new Line of Credit offering
• Collaborate with the Marketing and Partnerships teams to improve paid and organic acquisition performance through landing pages, referrals, and integrated marketing technology
• Identify and scale monetization opportunities through pricing, subscription, and value-added services
• Improve retention and reactivation through personalized lifecycle messaging, feature adoption campaigns, and in-product user experience
• Mentor and develop PMs within the growth team, fostering a culture of data-informed decision-making and rapid iteration
• Balance growth and customer trust by ensuring product changes align with our mission and regulatory obligations

Director of Product, Growth

Art Director

• Lead and inspire a growing team of product designers
• Establish a culture of big-picture ideation, hypothesis-driven prioritization, and user-centered research and design
• Set the vision for product design excellence that combines visual and interactive elements with top-notch user experience design
• Shape Brigit’s user research function by establishing the processes and tooling to empower designers, product managers, and marketers to discover qualitative insights quickly
• Partner closely with Product, Engineering and Marketing to define product strategy and set roadmap priorities
• Elevate the brand through every product interaction, developing a cohesive, compelling, and modern design language for the Brigit app
• Bring structure to how we work: evolve our design systems, tools, and processes to improve velocity and consistency
• Champion our customers, who often face financial stress, and ensure clarity and compassion in every product touchpoint
• Roll up your sleeves: lead by example with exceptional hands-on design and clear storytelling; build and mentor a high-performing team

Design Director

Business Operations

• Develop robust, data-driven presentations for senior leadership, including the Board of Directors
• Operationalize key organizational initiatives based on direction from our CEO and COO, monitor the status and push them forward
• Work closely with our finance team on investor presentations and analysis
• Manage ad hoc special projects end to end; i.e. set process, deadlines, and deliverables
• Context switch effortlessly and thrive on adding value wherever it is most needed
• Assist with Finance, Legal, People Ops, and other core operational tasks

Senior Business Operations Associate

Customer Support

• As a Customer Care Associate, you will be joining a team of passionate agents responsible for all basic tasks of Customer Care. As the front line to our customers, your primary goal will be to handle all customer interactions with empathy, spot trends in customer issues and escalate to other departments in a manner that is consistent with our brand and our values.
• Respond to emails and live chats (goal is 200/tickets a day, depending on volume)
• Learn and be an expert in all the issues/situations our users need assistance with
• Be on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve
• Feel comfortable in escalating tickets as required and follow through to resolution
• Acknowledge all feedback given from management regarding QA, attitude, or performance reviews
• Escalation of all BBB threats, CFPB threats, FTC threats, legal matters and other high pressing issues to Management