BrightView

Manager

• Assess patient eligibility for specific service needs, developing individualized integrated action plans.
• Refer and connect patients to resources, monitoring adherence and providing necessary follow-ups.
• Complete detailed reports on needs assessment and case management activities.
• Provide crisis and de-escalation techniques.
• Ensure patients have reliable transportation to BrightView and other care providers.
• Attend required meetings, including supervision, treatment team meetings, and quarterly in-service.
• Adhere to regulatory and company requirements in documentation and evaluation.
• Participate in TCM audit, meeting assessment and treatment plan completion expectations.

Targeted Case Manager I

Therapist

• Plan and conduct group therapy sessions and patient intake assessments based on clinic needs and best-practice guidelines
• Provide crisis and de-escalation techniques
• Assist with treatment planning
• Review progress towards treatment plan goals
• Coordinate patient care with the onsite multidisciplinary team
• Attend required meetings, including on-site staff meetings and multidisciplinary team meetings
• Timely and comprehensively document all necessary treatment data into the electronic patient health record
• Follow adherence to all necessary regulatory and company compliance requirements

Counselor/Therapist

• Plan and conduct group therapy sessions and patient intake assessments based on clinic needs and best-practice guidelines.
• Provide crisis and de-escalation techniques.
• Assist with treatment planning.
• Review progress towards treatment plan goals.
• Coordinate patient care with the onsite multidisciplinary team.
• Attend required meetings, including on-site staff meetings and multidisciplinary team meetings.
• Timely and comprehensively document all necessary treatment data into the electronic patient health record.
• Follow adherence to all necessary regulatory and company compliance requirements.

• Plan and conduct group therapy sessions and patient intake assessments based on the needs of the clinic’s patient population and caseload, aligned with scientific best-practice guidelines.
• Demonstrate competency for individual counseling, offering occasional individual counselor sessions as appropriate.
• Assist with treatment planning and reviewing progress towards treatment plan goals.
• Coordinate patient care with the onsite multidisciplinary team.
• Timely and comprehensively document all necessary treatment data into the electronic patient health record.
• Ensure adherence to all necessary regulatory and company compliance requirements.
• Attends required meetings including but not limited to all on-site staff meetings, supervision, multidisciplinary team meetings.
• Occasional training/onboarding support for new hire Counselor I.
• Training, onboarding, and mentorship support for new hire counselors within the site or adjacent clinics.

Therapist I – II

• Plan and conduct group therapy sessions and patient intake assessments based on the needs of the clinic’s patient population and caseload, aligned with scientific best-practice guidelines.
• Demonstrate competency for individual counseling, offering occasional individual counselor sessions as appropriate.
• Assist with treatment planning and reviewing progress towards treatment plan goals.
• Coordinate patient care with the onsite multidisciplinary team.
• Timely and comprehensively document all necessary treatment data into the electronic patient health record.
• Ensure adherence to all necessary regulatory and company compliance requirements.
• Attend required meetings including but not limited to all on-site staff meetings, supervision, multidisciplinary team meetings.
• Occasional training/onboarding support for new hire Counselor I.
• Training, onboarding, and mentorship support for new hire counselors within the site or adjacent clinics.

Therapist I, II

Director

• Leads and manages all aspects of patient flow and clinic operations
• Responsible for ensuring a consistent and high-quality patient experience within the clinic setting
• Effectively manages all site-level personnel across multiple professional disciplines
• Develops community partnerships in collaboration with BrightView’s Outreach teams
• Follows and enforces all federal, state, and local healthcare requirements

Center Director

Behavioral Health Counselor/Therapist

Business Development Rep

• Identify, establish, and grow relationships with key referral partners across healthcare, criminal justice, and community organizations.
• Conduct regular partner visits and check-ins to strengthen relationships and increase referral volume.
• Serve as a reliable resource for referral partners, ensuring smooth access to treatment for patients.
• Consistently execute daily outreach activities (prospecting, visits, calls, follow-ups) to achieve referral and census goals.
• Map and manage a defined territory, prioritizing high-value accounts and tracking touchpoints.
• Apply sales techniques including objection handling, pipeline management, and account growth strategies.
• Track activities and results through CRM, producing accurate reporting on outreach effectiveness.
• Achieve or exceed monthly and quarterly outreach metrics related to referral generation and admissions.
• Develop in-depth knowledge of BrightView’s services and communicate patient pathways effectively.
• Represent BrightView at networking events, conferences, and community meetings to promote awareness.
• Educate stakeholders on substance use disorder treatment and BrightView’s patient-first approach.
• Align outreach efforts with BrightView’s mission, connecting community engagement to improved patient outcomes.
• Share insights from the field to support organizational planning and market strategy.
• Once outreach fundamentals are mastered, develop account plans and territory strategies to maximize referral growth.

Business Development, Outreach Coordinator

• Identify, establish, and grow relationships with key referral partners across healthcare, criminal justice, and community organizations.
• Conduct regular partner visits and check-ins to strengthen relationships and increase referral volume.
• Serve as a reliable resource for referral partners, ensuring smooth access to treatment for patients.
• Consistently execute daily outreach activities (prospecting, visits, calls, follow-ups) to achieve referral and census goals.
• Map and manage a defined territory, prioritizing high-value accounts and tracking touchpoints.
• Apply sales techniques including objection handling, pipeline management, and account growth strategies.
• Track activities and results through CRM, producing accurate reporting on outreach effectiveness.
• Achieve or exceed monthly and quarterly outreach metrics related to referral generation and admissions.
• Develop in-depth knowledge of BrightView’s services and communicate patient pathways effectively.
• Represent BrightView at networking events, conferences, and community meetings to promote awareness.
• Educate stakeholders on substance use disorder treatment and BrightView’s patient-first approach.
• Align outreach efforts with BrightView’s mission, connecting community engagement to improved patient outcomes.
• Share insights from the field to support organizational planning and market strategy.

Business Development – Outreach Coordinator

• Consistently provide primarily independent therapy sessions for patients diagnosed with Substance Use Disorders.
• Plan and conduct group therapy sessions and patient intake assessments based on the needs of the clinic’s patient population and caseload, aligned with scientific best-practice guidelines.
• Demonstrate competency for individual counseling, offering occasional individual counselor sessions as appropriate.
• Assist with treatment planning and reviewing progress towards treatment plan goals.
• Coordinate patient care with the onsite multidisciplinary team.
• Carry and effectively manage a caseload of patients.
• Timely and comprehensively document all necessary treatment data into the electronic patient health record.
• Ensure adherence to all necessary regulatory and company compliance requirements.
• Attend required meetings including but not limited to all on-site staff meetings, supervision, multidisciplinary team meetings.
• Occasional training/onboarding support for new hire Counselor I. Training, onboarding, and mentorship support for new hire counselors within the site or adjacent clinics.

BrightView

Targeted Case Manager I

Counselor/Therapist

Counselor/Therapist

Counselor/Therapist

Therapist I – II

Therapist I, II

Center Director

Behavioral Health Counselor/Therapist

Business Development, Outreach Coordinator

Business Development – Outreach Coordinator

Counselor/Therapist

Counselor/Therapist

Therapist II

Behavioral Health Counselor – Therapist

Behavioral Health Counselor II