BrightView

General

• Complete patient vital signs, TB testing, and blood draws.
• Facilitate timely and efficient patient flow for the duration of their visit.
• Perform administrative duties to support patient flow as assigned.
• Prepare specimens for shipping.
• Maintain appropriate inventory of laboratory supplies and a sanitary, organized work environment.
• Provide input on overall treatment philosophy, treatment services, and patient care.
• Communicate with various teams regarding patient appointments.
• Attend required meetings/huddles and collaboration within center team.
• Consult team members on lab testing, results, and patient issues.
• Ensure timely and accurate collection of laboratory specimens consistent with federal and state regulations.
• Timely review, posting, and dissemination of laboratory results.
• Complete timely and comprehensive documentation into the Electronic Medical Records (EMR).
• Maintain new and existing patient accounts, including insurance and billing information.

Medical Assistant

• Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
• Schedule and confirm patient appointments.
• Collect point of service payments, including patient copays and other forms of patient financial responsibility.
• Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
• Attend required meetings/huddles and collaboration within clinic team.
• Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
• Familiarity with HIPAA and 42-CFR part 2 desired.

Patient Services Representative

• Identify, establish, and grow relationships with key referral partners across healthcare, criminal justice, and community organizations.
• Conduct regular partner visits and check-ins to strengthen relationships and increase referral volume.
• Consistently execute daily outreach activities (prospecting, visits, calls, follow-ups) to achieve referral and census goals.
• Map and manage a defined territory, prioritizing high-value accounts and tracking touchpoints.
• Track activities and results through CRM, producing accurate reporting on outreach effectiveness.
• Develop in-depth knowledge of BrightView’s services and communicate patient pathways effectively.
• Represent BrightView at networking events, conferences, and community meetings to promote awareness.
• Align outreach efforts with BrightView’s mission, connecting community engagement to improved patient outcomes.

Outreach Coordinator

• Initiate new and existing patient scheduling requests.
• Conduct new patient intake and scheduling procedures.
• Review all scheduling daily.
• Communicate scheduling issues with managers and providers.
• Manage provider calendars for all offices.
• Understand patient scheduling guidelines and the patient scheduling process in the EMR.
• Provide excellent customer service in scheduling.
• Implement directives from the Lead Patient Access Specialist or Director.
• Participate in special projects and assignments as requested by the Lead Patient Access Specialist.

Patient Access Specialist

Therapist

• Plan and conduct group therapy sessions and patient intake assessments based on clinic needs and best-practice guidelines.
• Provide crisis and de-escalation techniques.
• Assist with treatment planning.
• Review progress towards treatment plan goals.
• Coordinate patient care with the onsite multidisciplinary team.
• Attend required meetings, including on-site staff meetings and multidisciplinary team meetings.
• Timely and comprehensively document all necessary treatment data into the electronic patient health record.
• Follow adherence to all necessary regulatory and company compliance requirements.

Counselor/Therapist

• Provide medical services in collaboration with a licensed physician
• Document patients' medical and psychological histories
• Write prescriptions for psychotropic medications
• Monitor patients' medication usage and results
• Mentor and conduct professional development activities
• Coordinate care with ancillary healthcare providers

Nurse Practitioner – Psychiatric Mental Health

• Identify, establish, and grow relationships with key referral partners across healthcare, criminal justice, and community organizations.
• Conduct regular partner visits and check-ins to strengthen relationships and increase referral volume.
• Serve as a reliable resource for referral partners, ensuring smooth access to treatment for patients.
• Consistently execute daily outreach activities (prospecting, visits, calls, follow-ups) to achieve referral and census goals.
• Track activities and results through CRM, producing accurate reporting on outreach effectiveness.
• Represent BrightView at networking events, conferences, and community meetings to promote awareness.
• Align outreach efforts with BrightView’s mission, connecting community engagement to improved patient outcomes.

• Plan and conduct group therapy sessions and patient intake assessments based on clinic needs and best-practice guidelines.
• Provide crisis and de-escalation techniques.
• Assist with treatment planning and review progress towards treatment plan goals.
• Coordinate patient care with the onsite multidisciplinary team.
• Document all necessary treatment data into the electronic patient health record, ensuring compliance with regulatory and company requirements.

Therapist I

Counselor

Counselor I

Operations

• Ensure peak performance, efficiency, and quality in regional company operations
• Effectively lead and manage a multi-unit distributed workforce
• Partner effectively with cross-functional teams to implement coordinated and cohesive workflow
• Ensure all clinics within the assigned region adhere to all federal, state, and local regulatory agency requirements

Director of Operations – East Region

Manager

• Assess patient eligibility for specific service needs, developing individualized integrated action plans.
• Refer and connect patients to resources, monitoring adherence and providing necessary follow-ups.
• Assist patients in accessing medical, social, education, and employment resources.
• Complete detailed reports on needs assessment and case management activities.
• Ensure timely and comprehensive input of all necessary case management data into the electronic patient health record.
• Provide crisis and de-escalation techniques.
• Ensure patients have reliable transportation to BrightView and other care providers.
• Attend required meetings, including supervision, treatment team meetings, and quarterly in-service.
• Adhere to regulatory and company requirements in documentation and evaluation.
• Participate in TCM audit, meeting assessment and treatment plan completion expectations.

Medical Assistant

Medical Assistant

Patient Services Representative

Outreach Coordinator

Patient Access Specialist

Patient Services Representative

Medical Assistant

Counselor/Therapist

Nurse Practitioner – Psychiatric Mental Health

Outreach Coordinator

Therapist I

Therapist I

Counselor I

Director of Operations – East Region

Targeted Case Manager I