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Patient Services Representative
BrightViewPatient Services Representative facilitating exceptional patient experiences at BrightView Health. Serving as the first point of contact and ensuring a warm, efficient in-clinic experience.
About the role
Key responsibilities & impact- Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
- Schedule and confirm patient appointments.
- Collect point of service payments, including patient copays and other forms of patient financial responsibility.
- Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
- Attend required meetings/huddles and collaboration within clinic team.
- Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
- Familiarity with HIPAA and 42-CFR part 2 desired.
Requirements
What you’ll need- 2+ years of prior front desk experience preferred.
- Excellent verbal and written communication skills
- Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
- Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
- Competent at working with a diverse population of colleagues and patients
- Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
- Team-player, able to work collaboratively in a multidisciplinary healthcare environment
- Adaptable and agile within a dynamic work environment
- Technologically capable, comfortable operating in multiple systems for communication and documentation purposes.
- Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
- Embraces BrightView’s culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements.
Benefits
Comp & perks- PTO (Paid Time Off)
- Immediately vested and eligible in 401k program with employer match
- Company sponsored ongoing training and certification opportunities.
- Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
- Tuition Reimbursement after 1 year in related field
ATS Keywords
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Soft Skills
excellent verbal communicationexcellent written communicationcustomer serviceempathycompassionproblem solvingcollaborationadaptabilityinitiativeurgency