Vice President, Operations
Fullsteam
Senior Operations Engineer
Brightspeed
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Proactive technical leadership regarding issues related to service assurance and delivery, network reliability, and customer satisfaction
- High level analysis and identification of unique, complex, or chronic issues in the Transport network
- Technical management and direction in the resolution of real time, network-affecting core and peripheral elements, applications, or issues involving malfunction, degradation, and/or failure situations
- Training and mentorship of lower-level Technical Support engineers and technicians, including the production and delivery of job aids, operational processes and procedures, and technical management methodologies
- In-depth subject matter expertise in hardware/software/database operations for multiple Transport platforms including, Synchronous Optical Network (SONET), Dense Wave Division Multiplexing (DWDM), and/or Reconfigurable Add Drop Multiplexer (ROADM) technologies.
- Review and approve or deny/correct Methods of Procedures (MOP), Network Change Management System documents (NCMS)
Requirements
- Extensive knowledge and experience in architecture, interoperability, operations, growth, maintenance, and life cycle of Transport network services, and systems
- Subject matter expert in SONET and DWDM/ROADM technology platforms, including lower-level applications and associated technologies and configurations
- Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning, and other support systems
- Successful demonstration of improvements to network reliability
- 4-year degree in an Engineering, IT, or Telecommunications field or equivalent work experience
Benefits
- Competitive medical, dental, vision, and life insurance
- Employee assistance program
- 401K plan with company match
- Voluntary benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network reliabilityservice assuranceTransport networkSONETDWDMROADMElement Management SystemsOperational Support Systemsnetwork inventoryprovisioning
Soft skills
technical leadershipmentorshiptrainingproblem-solvingcommunication
