brightfin

Business Development Rep

• Develop and execute outbound business development strategies targeting enterprise accounts, key verticals, or new regions
• Identify decision-makers (CIO, VP of IT, Head of Platforms, IT Finance, Asset Management Leaders) and build relationships
• Drive outreach campaigns (cold-calling, account-based marketing, email, social selling) to open doors for opportunities
• Engage and qualify inbound leads – diagnose fit against brightfin’s target buyer personas
• Use a consultative approach to uncover customer pain, budget, authority, timeline (BANT)
• Conduct qualifying calls that may include introductory demos and validation of BANT, progressing leads to sales
• Coordinate with marketing to facilitate account-based marketing and event marketing activities
• Represent brightfin at industry events, conferences, webinars and partner meetings
• Develop custom messaging, sales collateral, battle cards, and competitive positioning with Product, Marketing, and Sales Leadership
• Iterate on messaging, playbooks, cadences, and qualification criteria with sales and product leadership
• Maintain pipeline visibility and provide forecasts and reporting of business development metrics

Business Development Representative

Customer Success Manager

• First line of support for the Delivery management team for client impacting issues
• Owns Incident Report tracker and Escalation form
• Research issues reported through the escalation form or Teams chat; providing resolution when issues are time-sensitive
• Identify trends or recurring issues and escalate insights appropriately
• Carrier escalation management and ownership of authorization form maintenance and process
• Maintenance of authorized users and PIN updates
• Supporting Service Desk and Fulfillment with tickets that may require calls into the carrier
• Develop and deliver on quality practices utilized in Service Desk, Fulfillment and Logistics
• Stale ticket audits
• Assist client support leads on ticket callouts and enforcement
• May be required to answer support calls during periods of high volume, up to 20% of time

Client Experience Specialist

Technical Project Manager

• Responsible for overall technical solution design and delivery requirements for customer onboarding projects
• Work alongside the Implementation Manager role to collect and analyze detailed technical requirements with the customer
• Participate in project calls to collect and analyze detailed technical requirements alongside the Technical Implementation Lead
• Creation and utilization of technical documentation
• Create detailed business and technical descriptions of the solution for each customer task
• Develop and execute strategies to achieve workable customer solutions in line with company goals
• Program customization scoping, documentation, and tracking
• Ensure testing of application functionality alongside the Technical Implementation Specialist
• Successful coordination of internal resources
• Make effective decisions when presented with multiple options for project progress
• Perform quality control on the project throughout development, maintaining brightfin delivery standards
• Define/research what could be covered by OOTB functionality and what should be customization
• Work with the PS team/Product team on new solutions or technical improvements
• Mentor Junior and mid-level technical specialists

Technical Implementation Manager

Technical Customer Success

• Provide support in program configuration and technical requirement documentation.
• Participate in discovery calls to collect and analyze detailed technical requirements alongside the Technical Implementation Manager.
• Analyze requirements to ensure they logically align with customers’ requests.
• Perform configurations of the brightfin applications.
• Develop Test Plans, Test Scripts and execute tests prior to client UAT (User Acceptance Testing).
• Align with Professional Service and Product teams on program solution requirements.
• Conduct internal solution acceptance tests.
• Collaborate with Technical Implementation Leads to identify, create, and facilitate process design changes through business and systems process analysis.
• Work closely with developers to implement requirements, verify them during the QA (Quality Assurance) phase, and deliver to the client.

Technical Implementation Specialist

Business Analyst

• Conduct detailed requirement gathering sessions with stakeholders, documenting business processes, data flows, and functional specifications.
• Perform gap analysis, feasibility studies, and impact assessments to ensure requirements are viable and aligned with business goals.
• Collaborate with product managers, developers, QA teams, and customers to ensure requirements are clearly understood and implemented.
• Develop Business Requirements Documents (BRDs), Functional Requirement Specifications (FRS), and user stories.
• Facilitate workshops, sprint planning sessions, and backlog grooming for Agile/Scrum projects.
• Track requirements in JIRA, document solutions in Confluence, and create process diagrams in Visio (or similar tools).
• Identify and document corner cases and edge scenarios to ensure product robustness.
• Support user acceptance testing (UAT) by defining acceptance criteria, coordinating test execution, and validating deliverables.
• Provide subject matter expertise in telecom, finance, SaaS, ITSM, and ServiceNow implementations when applicable.

Business Development Representative

Client Experience Specialist

Technical Implementation Manager

Technical Implementation Specialist

Business Analyst, Ukrainian Privat Entrepreneur