Executive Assistant

• Support in managing calendars, appointments, meetings and corporate events;
• Assist with travel arrangements, hotel bookings, transportation and other logistical needs;
• Handle telephone calls, screen contacts and manage correspondence;
• Maintain and organize physical and digital documents, ensuring confidentiality and easy access to information;
• Assist with organizing meetings, welcoming visitors and following up on administrative requests;
• Liaise with different departments to monitor and align activities;
• Track deadlines, commitments and strategic tasks, providing necessary support to leadership;
• Safeguard confidentiality and ensure orderly processes within areas of responsibility.

Customer Success Manager

• Organize the CRM promotional calendar in partnership with the E-commerce team and other related areas, ensuring alignment of activities and the development of more efficient customer journeys;
• Execute multichannel campaigns (email, push, WhatsApp, among others), using the CRM platform for segmentation, personalization and communication automation;
• Support the design, configuration and monitoring of journeys within the CRM tool, identifying opportunities to improve automated flows;
• Perform database segmentation, list uploads, registrations, updates, maintenance and data cleansing in the CRM, ensuring the quality and organization of customer information;
• Monitor and analyze performance metrics of CRM activities, such as conversion, retention, engagement and LTV (Lifetime Value), supporting report creation, insight generation and continuous improvements through A/B testing and performance analyses;
• Support the identification of process improvements and automation opportunities.

Junior CRM Analyst

Compliance

• Responsible for conducting product regularization and registration processes before ANVISA and other competent authorities, ensuring compliance with applicable legislation, particularly relating to dietary supplements, ingredients and labeling;
• Prepares and reviews labeling, performs regulatory compliance assessments, manages notifications and registrations, analyzes legislation, provides technical support to internal areas (R&D, Marketing, Quality, Supply and Commercial), monitors inspections and prepares technical and regulatory documentation;
• Participates in the implementation of regulatory projects and in monitoring changes in legislation, ensuring the ongoing compliance of products and processes.

Regulatory Affairs Analyst – Mid-level

Ecommerce

• Plan and operationalize promotional campaigns;
• Configure: discounts, gifts, bundles, coupons and shipping rules;
• Ensure correct execution of the commercial calendar;
• Validate campaigns and features prior to publication.
• Monitor indicators: stockouts, coverage, inventory turnover, aging and sell-through;
• Work with supply and planning teams to prevent stockouts during campaigns;
• Support strategies to reduce overstock and accelerate turnover;
• Monitor performance of strategic categories and SKUs;
• Develop demand and sales-behavior analyses;
• Prioritize product exposure based on: availability, margin, performance and seasonality.
• Monitor channel metrics: revenue, margin, conversion, CAC, ROAS, cart abandonment and LTV;
• Identify opportunities to improve the purchase funnel;
• Propose data-driven optimizations.
• Lead continuous improvements in navigation and user experience;
• Identify operational and conversion bottlenecks;
• Support CRO initiatives and journey improvements.
• Collaborate with technology, CRM, media, customer service (SAC), logistics, planning and product teams;
• Ensure operational alignment of commercial activities.

BRG

Executive Assistant

Junior CRM Analyst

Regulatory Affairs Analyst – Mid-level

E-Commerce Analyst – Mid-level