Brevo

Account Executive

• You'll grow Brevo’s revenues by outperforming on signing large new accounts.
• You'll maintain a monthly sales target.
• You’ll add great value to our clients by solving their pains and delivering them the best solution possible.
• You’ll qualify inbound opportunities, develop your pipe of mid-market-qualified opportunities.
• You’ll maintain customer relationships while sourcing upsell opportunities.
• You will contribute to the success of the entire sales team by understanding the clients and the market, as well as contribute to improving our tools and processes.

Customer Support

• Manage and resolve daily client tickets via email and phone in a timely and professional manner
• Answer all incoming client calls with professionalism, using the appropriate tone.
• Ensure that clients’ questions and problems are addressed properly and in a timely manner.
• Handle challenging customers and escalate complex issues outside of the department when necessary.
• Strive to provide all customers with an exceptional experience by going above and beyond their expectations.
• Cultivate strong client relationships and collaborate closely with the tech team to identify and address bugs.
• Having a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers.
• Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the Brevo API.

Bilingual Customer Experience Representative, Portuguese

Customer Experience Representative

Sales Engineer

• Revenue Generation: Partner with Account Executives to win deals through technical excellence; conducting tailored demonstrations, design solutions for complex integration requirements, leading technical discovery, and addressing objections throughout the sales cycle. Execute comprehensive deal handoffs to onboarding teams with detailed technical documentation.
• Product Intelligence & Feedback Loop: Serve as the voice of the market by systematically capturing and communicating insights that shape Brevo's product roadmap. Track and quantify MRR lost due to product limitations or missing features. Participate in regular product feedback sessions with Product Management, providing competitive intelligence, market trend analysis, and feature request prioritization based on revenue impact
• Product Enablement: Collaborate with the Sales Enablement Director to maintain expert-level knowledge of Brevo's products and actively elevate the sales team's technical capabilities. Lead product training sessions, create technical sales collateral (demo scripts, integration guides, battle cards), and share best practices from successful customer conversations
• Design technical solutions addressing API integrations, data flow architecture, CRM system connectivity, and data migration strategies for mid-market (up to 2,000 employees) and enterprise prospects
• Maintain a structured repository of technical objections, competitive losses, and feature gaps with revenue impact analysis to inform product investment decisions
• Develop and deliver enablement content, including solution frameworks, technical positioning guides, and objection-handling techniques
• Monitor industry trends and integration ecosystem developments to ensure Brevo remains competitive in technical capabilities

• Revenue Generation: Partner with Account Executives (typically 2 AEs) to win deals through technical excellence—conducting tailored demonstrations, designing solutions for complex integration requirements, leading technical discovery, and addressing objections throughout the sales cycle. Execute comprehensive deal handoffs to onboarding teams with detailed technical documentation.
• Product Intelligence & Feedback Loop: Serve as the voice of the market by systematically capturing and communicating insights that shape Brevo's product roadmap. Track and quantify MRR lost due to product limitations or missing features. Participate in regular product feedback sessions with Product Management, providing competitive intelligence, market trend analysis, and feature request prioritization based on revenue impact
• Product Enablement: Collaborate with the Sales Enablement Director to maintain expert-level knowledge of Brevo's products and actively elevate the sales team's technical capabilities. Lead product training sessions, create technical sales collateral (demo scripts, integration guides, battle cards), and share best practices from successful customer conversations
• Design technical solutions addressing API integrations, data flow architecture, CRM system connectivity, and data migration strategies for mid-market (up to 2,000 employees) and enterprise prospects
• Maintain structured repository of technical objections, competitive losses, and feature gaps with revenue impact analysis to inform product investment decisions
• Develop and deliver enablement content including solution frameworks, technical positioning guides, and objection-handling techniques
• Monitor industry trends and integration ecosystem developments to ensure Brevo remains competitive in technical capabilities

Sales Engineer – DACH

Business Development Rep

• Targeted cold calling to Marketing/CRM decision-makers
• Creation of personalized multi-touch sequences (20 days)
• Strategic selection: target premium accounts curated by leadership. You are encouraged to suggest new accounts — we value initiative and market insight.
• Pitch the right product to the right persona and company profile in under 20 seconds
• Convert interest into qualified meetings for Account Executives
• Target: 7 SQOs per month in a stimulating, merit-based environment, with a progressive ramp-up during the first quarter

Business Development Representative – French Speaker

• Be a trusted advisor to clients, providing exceptional support and building strong, lasting relationships
• Proactively anticipate and respond to client needs, helping resolve issues and exceed expectations
• Help clients become more autonomous by guiding them through technical topics like HTML basics, APIs, and plug-in integrations (don’t worry, we’ll support your learning too!)
• Collaborate closely with Customer Success, Product, and Tech teams to ensure seamless service
• Identify opportunities for process improvement and contribute to client retention and satisfaction
• Support clients with issues related to our platform, including login problems, integrations, or setup challenges
• Translate technical issues into clear, actionable steps for both clients and internal teams
• When needed, escalate complex issues to the appropriate teams, ensuring full context is provided
• Participate in troubleshooting alongside technical teams, applying a working knowledge of HTML, APIs, and common email configurations like DNS and DKIM (training provided)
• Keep an eye on key KPIs (e.g., CSAT, first response time) and help us raise the bar
• Continuously develop your technical knowledge of the platform and tools we offer
• Build expertise in email marketing best practices, especially around email deliverability and related configurations
• Develop a strong understanding of DNS record management, email-friendly HTML, and API integrations to better support and empower clients
• We’re looking for someone with curiosity and a growth mindset — technical fluency can be learned, but customer passion is essential!

Customer Experience Representative, English Speaker

Platform Engineer

• Participate in building, maintaining scalable and efficient system and network platforms using automation tools like Terraform and Ansible.
• Monitor and optimize performance to ensure high availability and reliability using Datadog.
• Design, manage and maintain system and network part deployment solutions.
• Collaborate with internal teams to understand hosting requirements and deliver solutions that meet business needs.
• Participate in automation for deployment pipelines to improve efficiency and reduce manual intervention.
• Help to diagnose and resolve system and network issues, ensuring minimal disruption to services.
• Maintain comprehensive documentation of architecture, processes, and procedures.

Senior Platform Engineer – System and Network

• Develop pipeline and close strategic enterprise deals across North America.
• Navigate complex sales cycles, manage multiple stakeholders and build strong executive relationships.
• Partner cross-functionally with Customer Success, Marketing, and Product to craft the right solution for each customer.
• Develop and execute territory plans and prioritize long-term growth and relationship-building.
• Consistently hit or exceed your quota, with full ownership of your pipeline and forecasting in our CRM.
• Act as a voice of the customer, bringing back insights that shape our product and GTM strategy

Enterprise Account Executive

Customer Experience Representative – Spanish, French Speaker

Product Manager

• Manage a very challenging product roadmap shared with all the teams
• Track the overall market and competitive dynamic and suggest new features
• Listen to our customers to identify new opportunities
• Make sure everybody in the company always have the same level of information on the product
• Synchronize the work of all the teams across the company on new product developments
• Work on the discovery, solutioning, specifications and delivery with your team (designer, researcher and developers)
• Track and follow your business and product KPIs. Take decision accordingly

Chief of Staff

• Lead the People agenda in the Americas, acting as both strategic partner and operational driver.
• Supervise and mentor the People Operations team (currently 2), overseeing payroll, benefits, onboarding, compliance, recruitment and employee experience.
• Shape workforce planning, performance, and compensation strategies aligned with the global framework.
• Partner with senior leaders on organizational design, culture, and talent development.
• Oversee core HR processes, including performance reviews, salary reviews, talent reviews, succession planning, and compliance.
• Ensure compliance with U.S., Canadian, and Latin American labour laws in partnership with Legal and external counsel.
• Champion Brevo’s culture and values, driving engagement and inclusion across the region.
• Act as a strategic advisor and thought partner to the CRO & CEO Americas.
• Prepare and follow up on leadership team meetings, QBRs, and board materials.
• Drive cross-functional initiatives: GTM strategy, change management, revenue enablement, and M&A integrations.
• Monitor and track OKRs and business KPIs to ensure alignment between strategy and execution.
• Facilitate effective communication across global and regional teams.
• Handle confidential, high-impact projects with professionalism and discretion.

HR Leader, Americas – People Business Partner & Chief of Staff

We’re looking for a Senior People Business Partner & Chief of Staff to support our teams across the United States, Canada, and Latin America, with a leadership presence in our Austin office.

In this hybrid role, you will:

Act as Senior People Business Partner for North America, providing strategic and operational HR support to managers and employees.

Serve as Chief of Staff to our Chief Revenue Officer (Global) and CEO of the Americas, helping drive execution and alignment across our commercial organization.

Reporting to the Chief Revenue Officer (Global) and CEO of the Americas, you’ll work closely with the VP of People (Paris) and the Global People Management team. You’ll also supervise a small team overseeing People Operations for the region.

Senior People Business Partner, Chief of Staff

• The Enterprise Account Executive team plays a critical role in Brevo’s next stage of growth, leading the charge in acquiring and expanding relationships with high-value, mid-market and enterprise customers across the U.S. and Canada. As an Enterprise AE, you’ll manage complex, multi-stakeholder sales cycles and position Brevo’s core solutions as strategic business drivers for large organizations.
• We’re looking for a strong individual contributor to own new logo acquisition and expansion opportunities of our enterprise solution. You’ll report directly to the Sales Leader in North America and play a key role in shaping Brevo’s footprint in the region’s most strategic accounts.