Brevo

Customer Success Manager

• Own enterprise account strategy: Co-create Success Plans with your customers, define clear goals and KPIs, and ensure their success is measurable and documented
• Drive retention & risk management: Proactively monitor account health, anticipate churn risks early, and lead recovery plans for stalled or at-risk accounts
• Actively drive expansion: Identify cross-sell and upsell opportunities through quartely business reviews. Work closely with the AE on larger or more complex upsell motions.
• Lead cross-functional execution: Coordinate internal stakeholders (Sales, Product, Support, Finance, Onboarding/Implementation) and keep them aligned with customer timelines and priorities.
• Manage executive relationships at scale: Build and nurture trusted, long-term partnerships with C-level and senior executive stakeholders across your portfolio. Act as a strategic advisor and primary point of contact, ensuring alignment between customer objectives and Brevo’s value proposition.
• Establish a strong customer cadence: Conduct Quarterly Business Reviews (QBRs) with your clients to track business performance, identify growth opportunities, and translate data into concrete, actionable recommendations.
• Represent the voice of the customer: Bring structured customer feedback to Product and internal teams to continuously improve customer experience and outcomes.
• Enable customer advocacy: Proactively identify and deliver opportunities for case studies, referrals, event participation, and co-marketing initiatives in close collaboration with the Marketing team.
• Shape team ways of working & mentor colleagues: Take a natural leadership role within the team - mentor junior CSMs, constructively challenge existing processes, and actively contribute to team-wide initiatives (enablement, playbooks, process improvements) as well as cross-functional projects.

Senior Customer Success Manager – German Speaker

Account Manager

• Build a portfolio of strategic partners across North America (agencies, SIs, solution partners) driven to generate leads for Brevo.
• Execute Joint Business Plans (JBPs) with top-tier partners and conduct Quarterly Business Reviews (QBRs) to align on revenue targets.
• Execute targeted outbound campaigns to recruit high-potential agencies and integrators in the Americas.
• Manage the full cycle from inbound qualification to negotiating agreements aligned with Brevo’s framework.
• Guide new partners through certification and training to ensure they master Brevo’s Enterprise offerings.
• Provide partners with sales collateral, battle cards, and demo environments to accelerate their ability to close deals.
• Drive partner-sourced and partner-influenced pipeline with clear Sales Qualified Opportunities (SQO) targets.
• Work closely with AEs and SEs to manage deal registration, 3-way account syncs, and maximize win rates.
• Ensure accurate CRM (Salesforce) data for partner engagement, deal registration, and revenue tracking.
• Track key KPIs (active agencies, SQOs, revenue) and manage commission models/tiering structures.

Partner Account Manager

Customer Support

• Be a trusted advisor to clients, providing exceptional support and building strong, lasting relationships
• Proactively anticipate and respond to client needs, helping resolve issues and exceed expectations
• Help clients become more autonomous by guiding them through technical topics like HTML basics, APIs, and plug-in integrations (don’t worry, we’ll support your learning too!)
• Collaborate closely with Customer Success, Product, and Tech teams to ensure seamless service
• Identify opportunities for process improvement and contribute to client retention and satisfaction
• Support clients with issues related to our platform, including login problems, integrations, or setup challenges
• Translate technical issues into clear, actionable steps for both clients and internal teams
• When needed, escalate complex issues to the appropriate teams, ensuring full context is provided
• Participate in troubleshooting alongside technical teams, applying a working knowledge of HTML, APIs, and common email configurations like DNS and DKIM (training provided)
• Keep an eye on key KPIs (e.g., CSAT, first response time) and help us raise the bar
• Continuously develop your technical knowledge of the platform and tools we offer
• Build expertise in email marketing best practices, especially around email deliverability and related configurations
• Develop a strong understanding of DNS record management, email-friendly HTML, and API integrations to better support and empower clients

Customer Experience Representative – German Speaker

Marketing

• Support our global Customer Marketing strategy across its three key pillars: Advocacy, Expansion, and Community.
• Act as a versatile engine for execution and creativity.
• Produce content and handle high-value event logistics.
• Develop campaign messaging with AI.
• Engage in multi-channel expansion strategies.
• Collaborate with the Field Marketing team during major events and peak activity periods.

Customer Marketing Apprentice

• Plan and execute Brevo’s field marketing initiatives, including conferences, trade shows, sponsorships, and hosted events.
• Manage event logistics, vendors, and on-site operations to ensure smooth execution within timelines and budgets.
• Coordinate pre- and post-event campaigns across email, LinkedIn, and other channels to drive engagement.
• Research venues, sponsorships, and experiential opportunities to strengthen Brevo’s presence at major industry events.
• Collaborate with internal teams and suggest improvements to maximize event impact on pipeline and revenue.

Intern, Field Marketing

Sales

• Lead and develop an international AE team (english and spanish speakers), driving consistent quota attainment and individual growth.
• Coach, inspire, and empower your team through regular 1:1s, deal reviews, and actionable feedback.
• Execute the go-to-market strategy defined with the Sales Director, ensuring alignment with Marketing, CS, and Product teams.
• Monitor and manage pipeline health: ensure strong forecasting accuracy, data hygiene, and deal progression.
• Support full-cycle sales execution - from prospecting to closing - ensuring best practices and customer excellence.
• Foster collaboration and knowledge sharing within your team and across regions.
• Champion Brevo’s values and culture, creating an environment of trust, transparency, and performance.

Lead, Sales

Accounting Manager

• Assist local accountants with day-to-day accounting tasks
• Manage the full Accounts Payable process for our French entities, including invoice processing, payment preparation, and VAT controls
• Actively participate in the monthly closing process, with a focus on AP and fixed assets
• Contribute to defining and optimizing processes within the Finance/Accounting department
• Help draft accounting procedures and improve financial documentation
• Support alignment of accounting practices between entities regarding standards, processes, and tools
• Document and update local and Group internal control procedures

Accounting Intern

Frontend Engineer

• Competence in writing clean, bug-free code as per defined standards (appropriate variable declaration class/method design, non-redundant and optimized code).
• Ability to write unit test cases and test their code accordingly.
• Awareness of technologies used in their project and coding practices and tools.
• Ability to translate design/program specifications to clean code.
• Knowledge of using code repository tools and build automation.
• Communicating promptly and clearly with all stakeholders.
• Maintaining a cohesive spirit to accomplish team responsibilities.
• Accurately reporting the status of assignments and escalating issues and risks in a timely manner.
• Learnability (ability to learn new things quickly with minimal assistance).
• Keeping abreast of the latest technologies and trends.